Troubleshooting And Routine Maintenance Troubleshooting; If You Are Having Difficulty With Your Machine - Oce VL3200x User Manual

Troubleshooting and routine
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maintenance
Troubleshooting
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.

If you are having difficulty with your machine

If you think there is a problem, check the chart below and follow the troubleshooting tips. You can
solve most problems by yourself.
Note
If you need additional help, call Océ Technical Support, please call
In USA: 1-800-243-5556
In Canada: 1-866-462-4478.
Printing or printing received faxes
Difficulties
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Poor print quality
Vertical black lines when receiving
Received faxes appear as split or
blank pages.
116
Suggestions
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
See Improving the print quality on page 125.
The corona wire for printing may be dirty. Clean the corona wire. (See Cleaning
the corona wire on page 151.)
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Océ Technical Support at 1-800-243-5556 (in USA)
or 1-866-462-4478 (in Canada).
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size on page 24.)
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 54.)
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