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Troubleshooting and
C
routine maintenance
This is a comprehensive list of features and terms that appear in Océ manuals. Availability of
these features depends on the model you purchased.
Troubleshooting
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you are having difficulty with your machine
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem is probably not your machine. Check the chart below and follow the
troubleshooting tips. You can solve most problems by yourself.
Printing or Receiving Faxes
Difficulties
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Poor print quality
Vertical black lines when receiving
Received faxes appear as split or
blank pages.
100
Suggestions
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
See Improving the print quality on page 106.
Your machine's primary corona wire for printing may be dirty. Clean your primary
corona wire. (See Cleaning the corona wire on page 126.)
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Océ Imagistics National Diagnostic Center at
1-800-243-5556 (in USA).
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size on page 17.)
Turn on auto reduction. (See Printing a reduced incoming fax on page 44.)
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