Oce VL3200x User Manual page 130

Receiving Faxes (continued)
Difficulties
Cannot receive a fax.
(continued)
118
Suggestions
Another device or service at your location may be answering the call before your
Océ machine answers. To test this, lower the ring count setting:
If the answer mode is set to Fax Only or Fax/Tel, reduce the ring count to
1 ring. (See Ring Count on page 52.)
If the answer mode is set to External TAM, reduce the number of rings
programmed on your answering machine to 2.
If the answer mode is set to Manual, do not adjust the ring count setting.
Have someone send you a test fax:
If you received the test fax successfully, your machine is operating properly.
Remember to reset your ring count or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring count, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.
If you are using a telephone answering machine (External TAM mode) on the
same line as the Océ machine, make sure your answering machine is set up
correctly. (See Connecting an external TAM (telephone answering machine)
on page 59.)
1 Plug the telephone line cord directly from the wall telephone jack to your Océ
machine's LINE jack.
2 Remove the protective cap from your Océ machine's EXT jack, and then plug
the telephone line cord from your answering machine into the EXT jack.
3 Set your answering machine to answer within 4 rings.
If you are having problems receiving faxes or voice messages, set your
answering machine to answer within 2 or 3 rings.
4 Record the outgoing message on your answering machine.
Record five seconds of silence at the beginning of your outgoing message.
Limit your speaking to 20 seconds.
End your outgoing message with your Fax Receive Code for people
sending manual faxes. For example: "After the beep, leave a message or
press l51 and Start to send a fax."
5 Set your answering machine to answer calls.
6 Set your Océ machine's Answer Mode to External TAM. (See Answer Mode
settings on page 52.)
Make sure your Océ machine's EXT. Tel. RX feature is turned On. EXT. Tel. RX
is a feature that allows you to receive a fax even if you have answered the call on
an external or extension telephone. (See EXT. Tel. RX on page 53.)
If you often get transmission errors due to possible interference on the telephone
line, try changing the Compatibility setting to Basic(for VoIP). (See
Telephone line interference on page 132.)