Call Transferring; Screened Call Transfers - Comdial DXP, DXP Plus, FX Attendant Manual

Advanced Call Handling

4.6 Call Transferring

4.6.1 SCREENED CALL TRANSFERS

You can answer a call at your LCD speakerphone and transfer it to
another telephone. If you first identify the caller to the party receiving
the transfer (giving that user the opportunity to prepare for the call),
you have made a screened transfer.
• To screen and transfer a call to another telephone in
the system,
1. ANSWER call.
2. PRESS TRNS/CNF (call is automatically placed on hold).
3. DIAL extension number of telephone to receive transfer, OR PRESS
DSS/BLF button for that extension.
4. ANNOUNCE call when intercom party answers.
5. PRESS SPEAKER to disconnect (if in speakerphone mode), OR
HANG UP.
The intercom party then has the call (if he or she answered the
screened transfer with the handset). If you announce the transfer over
the speaker, the intercom party's telephone will ring with the trans-
ferred call after you hang up.
• If the intercom party is busy,
take one of the following steps
(if made available at your
telephone by installer
programming):
1. SELECT RECON to reconnect the
call to your station,
2. SELECT SOHVA to interrupt the call and tell the intercom party that
a call awaits,
3. SELECT MSG to leave a message-waiting indication at the called
station.
54 Comdial
J Doe Ext 321 Is Busy
SOHVA RECON
Attempting a Transfer
August, 03
MSG