Sending Subdued Off-Hook Voice Announcements (Sohva) - Comdial DXP, DXP Plus, FX Attendant Manual

GCA70250
3.5 Sending Subdued Off-Hook Voice
Announcements (SOHVA)
You can make a private voice announcement to another station that is
off-hook and busy on a call if the installer has arranged the system to
provide this feature. With SOHVA, the announcement is delivered
and responded to in a subdued manner that prevents the distant party
from hearing either the announcement or the response. A tone alert
precedes the announcement and is delivered to the handset receiver of
the telephone ahead of the announcement.
• Make a SOHVA
announcement using the
SOHVA button as follows:
1. MAKE intercom call AND HEAR
busy tone. If called station is on out-
side line, ring-back tone is heard, but
SOHVA is still available.
2. SELECT SOHVA AND HEAR several quick tone bursts.
3. MAKE announcement (busy tone means that the called telephone is in
speakerphone mode and you cannot make announcement, that your
SOHVA has been denied through system programming, or that the
called party has blocked your SOHVA).
4. WAIT on line for reply (either verbal
or LCD reply).
The receiving station can respond to the
announcement in a verbal or non-verbal
manner. They affect a verbal response
by pressing and holding the MUTE
button or appropriate interactive button
and speaking into the handset. They
effect non-verbal response by pressing a programmed button to send a
message to be shown on the display of the announcing station (if it is
an LCD speakerphone). The announcing station is automatically dis-
connected after the response message is displayed.
August, 03 Comdial
Attendant Manual
J Doe Ext 321 Is Busy
SOHVA
CAMP
Making a SOHVA
I Will Call Back
12
Wed
Receiving an LCD Reply
NEXT
10:42
37