Directed Hold - Comdial DXP, DXP Plus, FX Attendant Manual

GCA70250

2.4.3 DIRECTED HOLD

This feature allows you to pick up the last call a user placed on hold at
another station. This feature does not allow you to pick up exclusive
hold calls or calls that are in the process of being transferred. In
addition, this feature allows you to place a call on hold at another
station and have this call appear to be the one that has been on hold
there for the longest time. Features such as hold recall apply to the
station that received the directed hold call and not to the station that
sent the directed hold call.
• To place a call on directed station hold),
1. ANSWER call.
2. PRESS INTERCOM or TRNS/CNF if intercom call.
3. DIAL *90.
4. DIAL extension number of station to receive held call.
Note: Features such as hold recall apply to the station that
receive the directed hold call and not to the station that sent the
directed hold call.
• To retrieve a held call at another station,
1. Press INTERCOM
2. DIAL #90.
3. DIAL extension number of station that is holding the call.
4. ANSWER call.
Often, you will have more than one call on hold at your station. You
know you can retrieve the last call placed on hold simply by pressing
TAP; however, if you do not have line appearance for a line on which
another call is holding, the system provides a way for you to access
that call before servicing the last call you placed on hold.
• To scan you held calls and retrieve a specific one:
1. REPLEATEDLY PRESS HOLD to scan held call list.
2. PRESS TAP to retrieve call.
August, 03 Comdial
Attendant Manual
21