Comdial DXP, DXP Plus, FX Attendant Manual
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Comdial DXP, DXP Plus, FX Attendant Manual

Dxp, dxp plus, and fx series digital communications systems
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See also: Owner's Manual , User Manual
DXP , DXP Plus, and FX Series
Digital Communications Systems
Attendant Manual
GCA70250.09 06/03
Printed in U.S.A.

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Summary of Contents for Comdial DXP, DXP Plus, FX

  • Page 1 DXP , DXP Plus, and FX Series Digital Communications Systems Attendant Manual GCA70250.09 06/03 Printed in U.S.A.
  • Page 2 •Impact SCS 8324S-** Rev. A and later •Impact SCS 8312S-** Rev. A and later •Impact SCS 8324F-** Rev. A and later Contact your Comdial dealer for updates of this as well as other Comdial publications. Copyright © 2003 Comdial Corporation All rights reserved.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS 1. Getting Started ..............1 1.1 Setting Up Your Speakerphone ..........1 1.1.1 Positioning Your Speakerphone ........2 1.1.2 Setting Display Contrast ............ 3 1.1.3 Setting a Personal Ringing Tone........4 1.1.4 Setting Volume Levels............5 1.1.5 Answering and Making Calls..........6 1.2 Understanding the Basic Functions ..........
  • Page 4 3.4 Redialing ................... 35 3.4.1 Redial - Last-Dialed Number .......... 35 3.4.2 Redial Programming (Storing Numbers) ......35 3.5 Sending Subdued Off-Hook Voice Announcements (SOHVA) 3.6 Camping On - Busy Station, Automatic Callback ....38 3.7 Advanced Camping On Options ..........39 3.7.1 Camping On - Idle Station, Automatic Callback ....
  • Page 5 6.3 Feature Access Codes ............... 70 6.4 LCD Feature Buttons ............... 72 6.5 Reminder Alert ................. 74 6.6 Response Message Button ............75 7. Other Features..............77 7.1 Line Groups ................77 7.2 Automatic Redial ..............77 7.3 Tracker Paging System ............. 80 7.4 Direct Inward System Access (DISA) ........
  • Page 6 8.12 Call Transfer - Attendant Calls To The Alternate Attendant Telephone 8.13 Overflow Transfer ..............119 8.14 Other Special Attendant Buttons .......... 120 8.15 System Clock ................ 122 8.16 System Status Log ..............123 8.17 DSS/BLF Console Operation ..........124 8.17.1 Accessing The Button Levels........

  • Page 7: About This Book

    Programming Other Features In addition to the chapters which describe the advanced features of individual stations, this manual also includes a chapter to describe the features of the system which are programmed by the attendant. Attendant Features August, 03 Comdial...
  • Page 8 These special purpose buttons are described in Chapter 8. Comdial August, 03...
  • Page 9 DXP, DXP Plus, FXS, FXT, and FXII systems together in an arrangement that allows unified communica- tions through the system. For a complete list of features and their properties, see Appendix E, Feature Networking Support. August, 03 Comdial...
  • Page 10 Notes Comdial August, 03...

  • Page 11: Getting Started

    GCA70250 Attendant Manual 1. GETTING STARTED Congratulations and thank you for using a Comdial telephone system! Your digital speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions. The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators.

  • Page 12: Positioning Your Speakerphone

    2. LIFT the telephone upward with one hand AND RAISE the tele- phone supporting arms upward with your other hand. (Notice there Adjusting the Pedestal are three sets of notches under the telephone corresponding to the three positions available.) Comdial August, 03...

  • Page 13: Setting Display Contrast

    3. SELECT DISP. Your display will read CONTRAST LEVEL . Select Display 4. SELECT LIGHT or DARK once for each degree of change desired. 5. SELECT PREV to return to main display. 6. PRESS SPEAKER to end. Setting the Contrast Level August, 03 Comdial...

  • Page 14: Setting A Personal Ringing Tone

    4. SELECT UP OR DOWN to choose ring tone in display (a new tone will sound at each up or down press). Selecting the Ring Tone 5. SELECT PREV to return to main display. 6. PRESS SPEAKER to end. Comdial August, 03...

  • Page 15: Setting Volume Levels

    Note: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting. For instructions in setting your speakerphone’s default volume, see Default Volume Control on page 94. August, 03 Comdial...

  • Page 16: Answering And Making Calls

    2. SPEAK toward telephone OR LIFT handset if privacy is desired. • To dial an outside number manually, 1. PRESS INTERCOM. 2. DIAL 9 OR PRESS other line button to select line (See Line Groups section on page 75 for more information on selecting an outside line). Comdial August, 03...

  • Page 17: Understanding The Basic Functions

    Message-Waiting Light • Indicates that a message awaits pick up. Microphone Opening • Allows hands-free operation of speakerphone (speak clearly toward microphone opening). Speaker • Sounds distant party’s voice. • Sounds ringing and call-in-progress tones. August, 03 Comdial...
  • Page 18 Getting Started Impact 8024S-** LCD Speakerphone Impact SCS 8312S=** LCD Speakerphone Comdial August, 03...

  • Page 19: Your Speakerphone's Buttons

    • Allow you to store numbers for automatic dialing functions. • Allow you to store telephone extension numbers for Direct Station Selection (DSS). • May be programmed as a feature button. • May be designated a line button by your system installer. August, 03 Comdial...
  • Page 20 • Activates group listening feature. Tap Button (TAP) • Recalls dial tone or generates a hookflash. • Retrieves held calls or last call placed on hold. Transfer/Conference Button (TRNS/CONF) • Transfers calls. • Sets up conference calls. Comdial August, 03...
  • Page 21 GCA70250 Attendant Manual Volume Control (VOLUME UP or VOLUME DOWN) • Regulates the volume of the ringer, speaker, handset, headset, and group listening mode. Impact 8012S-** LCD Speakerphone August, 03 Comdial...

  • Page 22: Your Speakerphone's Display Lights

    • Fluttering red = the line put on hold by another station has recalled. Note: You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF but- tons. Ensure that these buttons are labeled correctly to indicate their unique features. Comdial August, 03...
  • Page 23 • Winking red = an LCD message is set on your telephone for others to receive when calling. • Flashing red = someone is calling your extension • Fluttering red = auto-redial is in use or system is in night mode. August, 03 Comdial...
  • Page 24 * NOTE: These may be default button locations. Your system may allow installer Optional IMIST Module reprogramming of these buttons to better suit your applications. Optional Console-Top Handset Headset Line Cord-Bottom Impact SCS 8324F-** and Impact SCS 8324S-** Comdial August, 03...

  • Page 25: Answering Calls

    2. SPEAK toward telephone OR LIFT handset if privacy is desired. 3. Select DND if you do not wish to answer the call at this time. Note: For more information on setting DND at your station, see section titled Do Not Disturb Condition on page 28. August, 03 Comdial...

  • Page 26: Answering Intercom Calls

    When your system installer makes the option available to system users, you can block all voice announce intercom calls to your station if you wish. See the section titled Voice Announce Blocking on page Comdial August, 03...

  • Page 27: Night Transferred Calls - Line Answer From Any Station

    • When you hear loud ringing anywhere in the system, 1. LIFT handset. 2. PRESS INTERCOM 3. CHOOSE ringing zone: • DIAL 65 through 68 to select ringing zone (1-4). • DIAL 69 to answer for any zone. August, 03 Comdial...

  • Page 28: Holding Calls

    TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. Comdial August, 03...

  • Page 29: Exclusive Hold

    • To place a call on exclusive hold, —PRESS HOLD twice. • To retrieve exclusive hold, 1. PRESS line button of held call (with winking green light), OR PRESS TAP. 2. SPEAK toward telephone OR LIFT handset if privacy is desired. August, 03 Comdial...

  • Page 30: Hold Recalls

    SELECT HOLD (interactive button) to place the call on hold at your sta- tion and restart hold timer. A Recalling Held Line 2. PRESS line button (with flashing orange light) OR SELECT ANS to retrieve the call. Comdial August, 03...

  • Page 31: Directed Hold

    • To scan you held calls and retrieve a specific one: 1. REPLEATEDLY PRESS HOLD to scan held call list. 2. PRESS TAP to retrieve call. August, 03 Comdial...

  • Page 32: Monitored Stations

    • To call an idle monitored station or to answer one that is ringing, 1. NOTE the BLF light condition. 2. PRESS assigned DSS/BLF button. 3. SPEAK toward telephone OR LIFT handset if privacy is desired. Comdial August, 03...

  • Page 33: Call Pickup

    • To answer a call that is ringing at any telephone in the system, 1. PRESS INTERCOM. 2. DIAL *4. 3. DIAL extension number of ringing telephone. 4. SPEAK toward telephone OR LIFT handset if privacy is desired. August, 03 Comdial...
  • Page 34 For any ringing telephone..DIAL 4 + extension code ✳ Ringing Your Station Station ...PRESS flashing If you have programmed DSS/BLF a DSS/BLF button for the ringing telephone... button Answering Calls for Other Stations Comdial August, 03...

  • Page 35: Receiving Subdued Off-Hook Voice Announcements

    J Doe Ext 321 Calling REPLY BLOCK 1. SELECT AND HOLD REPLY. 2. SPEAK into handset. Distant party cannot hear your response. 3. RELEASE REPLY after response is Incoming SOHVA complete to return to distant party. August, 03 Comdial...
  • Page 36 SOHVA). 3. CONTINUE your current call with distant party. (SOHVA caller is automatically disconnected from your telephone). NOTE: A station that is currently active in speakerphone mode or has Voice Announce Block set CANNOT receive a SOHVA. Comdial August, 03...

  • Page 37: Blocking A Sohva

    —SELECT BLOCK when you hear SOHVA tone. (SOHVA call is disconnected). INCOMING SOHVA SOHVA RESPONSES SOHVA Your Delivering Station Station Press and Hold MUTE VERBAL While Speaking Select MSG And NONVERBAL Choose Message To Deliver Select BLOCK BLOCK To Disconnect Answering aa SOHVA August, 03 Comdial...

  • Page 38: Do Not Disturb Condition

    5. SELECT EXIT. Setting Do Not Disturb 6. PRESS SPEAKER to end. • To disable the DND condition, 12:35 —REPEAT the above procedure, Do Not Disturb BUT SELECT OFF instead of ON at step 4. Station with DND Set Comdial August, 03...

  • Page 39: Voice Announce Blocking

    4. SELECT ON to block. 5. PRESS SPEAKER to end. • To unblock all voice-announced calls, 1. SELECT OPTIONS. 2. SELECT NEXT until VAB appears. 3. SELECT VAB. 4. SELECT OFF to unblock. 5. PRESS SPEAKER to end. August, 03 Comdial...

  • Page 40: Caller Id (Automatic Number Identification)

    If the system is programmed to leave a returned number in the redial queue, the display shows a *S char- acter next to the returned numbers. • To determine who viewed the number and returned the call, 1. DIAL * Comdial August, 03...

  • Page 41: Making Calls

    • To dial an outside number using your prime line, 1. PRESS SPEAKER OR LIFT handset if privacy is desired. Outside line is automatically selected. 2. LISTEN for dial tone. 3. DIAL number. August, 03 Comdial...

  • Page 42: Making Intercom Calls

    Note: The following instructions assume a voice-first default set- ting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again. Comdial August, 03...
  • Page 43 Attendant Manual • To voice announce manually, Calling J Smith 1. PRESS INTERCOM. CALLBK 2. DIAL extension number. 3. SPEAK your announcement. • To voice announce Ringing Intercom automatically, 1. PRESS DSS/BLF button. 2. SPEAK your announcement. August, 03 Comdial...

  • Page 44: Automatic Dialing

    —While on hook, DIAL speed dial number on dial pad (0 to 9). • To speed dial a system speed dial number stored at the dial pad, —While on hook, DIAL * AND system speed dial number. Speed Dialing Options Comdial August, 03...

  • Page 45: Redialing

    To dial the saved number, you press the same button and the system automatically dials the saved number. • To permanently store a number you’ve just dialed, L123 CONF ARDL SAVE 1. SELECT SAVE. 2. PRESS unused programmable button. 3. PRESS SPEAKER. Saving a Dialed Number August, 03 Comdial...
  • Page 46 • To later redial the saved number, 1. PRESS line button to select a line. 2. PRESS programmed SAVE NUMBER REDIAL button (system auto- matically dials the number that you saved earlier). Comdial August, 03...

  • Page 47: Sending Subdued Off-Hook Voice Announcements (Sohva)

    (if it is an LCD speakerphone). The announcing station is automatically dis- connected after the response message is displayed. August, 03 Comdial...

  • Page 48: Camping On - Busy Station, Automatic Callback

    Note: If you do not press INTERCOM after the ring back tones within the time limit set by the installer, the call back is canceled. • To cancel the call back before your telephone sounds the tone bursts, —PRESS INTERCOM AND DIAL #6. Comdial August, 03...

  • Page 49: Advanced Camping On Options

    Camping On - Busy Station, Wait For An Answer If the telephone you have called is busy, you can send a call-waiting tone to the telephone and wait on the line for an answer (you must be using the handset for this feature to work). August, 03 Comdial...
  • Page 50 Wait For Reply and Disconnect and Disconnect Busy station When idle, hears tone your call and may respond When any activity is connected. or ignore. occurs at station, your call is connected. Busy Idle Station Station Camping On Options Comdial August, 03...

  • Page 51: Paging

    At times other telephone users may page you with instructions to meet them on line. This is known as a Meet-Me page. You can go to the nearest telephone, dial a code, and be in contact with the paging party. August, 03 Comdial...

  • Page 52: Programmed Button Display

    10 seconds after he or she requests that information. If the system installer has not given your telephone this feature, the system presents busy information to the display without identifying the line or station involved. Comdial August, 03...

  • Page 53: Executive Override

    If installers choose a reoc- curring tone, they must also select the time interval between the reoc- curring tones. August, 03 Comdial...
  • Page 54 1. PRESS OVER to disable the Do Not Disturb condition at the called station. 2. SPEAK your announcement (if in voice-first mode) OR HEAR ring- back tone (if in tone-first mode). Note: This action disables DND condition at the other telephone until DND is reset. Comdial August, 03...

  • Page 55: Advanced Call Handling

    5. When line group is free, your telephone sounds several short tone bursts. When you hear this, lift handset, hear dial tone, and place call. • To cancel line queuing or line group queuing, 1. PRESS INTERCOM. 2. DIAL #6. August, 03 Comdial...

  • Page 56: Conferencing

    1. PRESS HOLD. 2. PRESS the line button of the remaining party. • To retrieve a line from hold and bring that party back into the conference, 1. PRESS TRNS/CNF. 2. PRESS line button. 3. PRESS TRNS/CNF. Comdial August, 03...

  • Page 57: Outside Lines

    Other Conference Station Call ...Select CONF or Press TRNS/CONF. To Drop Out of A Conference... To Remove a Caller From A Conference... Your Station Other ...Dial #. Station ...Select Line Button and Disconnect Line. Managing a Conference August, 03 Comdial...

  • Page 58: Call Forwarding

    (THEN PRESS PERS to forward your prime line and intercom calls, OR PRESS ALL to forward all calls that ring with no answer at your telephone). Comdial August, 03...

  • Page 59: To Cancel Call Forwarding

    Forward Only Your PERS Prime Line and Intercom Calls Forward All Calls That RIng At Your Your Caller Forward Station Station Station Forward Only Calls NoANS That Are Not Answered At Your Station Call Forwarding Options August, 03 Comdial...

  • Page 60: Call Forward Outside System (Cfos)

    • To activate CFOS with your LCD speakerphone, 1. SELECT OPTIONS. 2. SELECT NEXT until CFWD Call Forwarding NoANS CFOS NEXT appears. 3. SELECT CFWD. 4. SELECT SET. 5. SELECT NEXT until CFOS Selecting CFOS appears. 6. SELECT CFOS. Comdial August, 03...
  • Page 61 2. PRESS INTERCOM AND DIAL *56. • To join an active CFOS call from the CFOS-enabled station, —Note flashing HOLD light indicating active CFOS call, and press TAP. Join CFOS-forwarded party and CFOS destination in a conference call. August, 03 Comdial...

  • Page 62: Call Parking

    Advanced Call Handling * Comdial has taken reasonable steps in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.

  • Page 63: Handling Park Recalls

    To Place Call It Recalls To Your In a Parking Orbit... Station ...DIAL ✳ Orbit Number (910-999) Parking Orbit To Retrieve a Parked Call From Any Other Station..DIAL # and Orbit Number (910-999) Other Stations Parking Calls August, 03 Comdial...

  • Page 64: Call Transferring

    1. SELECT RECON to reconnect the Attempting a Transfer call to your station, 2. SELECT SOHVA to interrupt the call and tell the intercom party that a call awaits, 3. SELECT MSG to leave a message-waiting indication at the called station. Comdial August, 03...

  • Page 65: Unscreened Call Transfers

    UP. The transfer will ring at the called telephone. The call automatically rings back to your station after a programmed recall period. There is no limit as to how many calls that can be camped onto another station. August, 03 Comdial...

  • Page 66: Other Call Transferring Options

    3. DIAL extension number of telephone to receive the transfer OR PRESS DSS/BLF button for that extension. 4. ANNOUNCE call. 5. PRESS TRNS/CNF. 6. PRESS SPEAKER to disconnect (if in speakerphone mode) OR HANG UP. The person receiving the transfer then has the call. Comdial August, 03...

  • Page 67: Quick Transfer

    TRNS/CNF button. • To do a quick screened transfer, 1. ANSWER call. 2. DIAL intercom number for transfer location. 3. When party at transfer location answers, ANNOUNCE call. 4. HANG UP, SELECT RELEASE, OR PRESS SPEAKER button. August, 03 Comdial...
  • Page 68 Quick Transfer 1. Dial Extension Normal intercom Expected trans- (without intro) 2. Disconnect ringing (2 short fers from atten- 3. Select RELEASE bursts). dants and operators who handle a large number of incoming calls. Comdial August, 03...

  • Page 69: Diverting All Incoming Calls To Another Station

    3. DIAL extension number of station to receive diverted call. • To divert calls to the designated station, 1. HEAR ringing AND/OR SEE flashing line status light. 2. PRESS programmed CALL FORWARD button (system immediately forwards ringing call to station August, 03 Comdial...
  • Page 70 Advanced Call Handling Notes: Comdial August, 03...

  • Page 71: Nonverbal Messaging

    (For example, DIAL # 09 07 08 15 02 02 00 00 for the number 978–2200). 3. DIAL # AND PRESS SPEAKER to end message. • To turn off the message and your intercom light, —PRESS INTERCOM AND DIAL #02. August, 03 Comdial...

  • Page 72: Dialing Code Table

    (Write the attendant supplied messages here.) Dial Code Message Back at (default message 1) Call (default message 2) Ask them to hold (default message 3) Take a message (default message 4) I will call back (default message 5) Comdial August, 03...

  • Page 73: Message Waiting Light And Messaging

    The installer can also provide a programmable button for placing and retrieving message waiting calls. Single line telephones only utilize central message desk signaling. A station can have as many 8 message waiting lights stacked at one time. August, 03 Comdial...
  • Page 74 3. DIAL extension number OR PRESS DSS/BLF button of station that was alerted. The message-waiting light of called station will turn off. • To turn off the message-waiting light during message- delivering conversation, —PRESS INTERCOM once if off-hook, twice if on-hook. Comdial August, 03...

  • Page 75: Response Message Delivery

    SAGE button to send a preselected message to the other telephone, 2. If a scrolling Response Messaging was programmed, continue to PRESS RESPONSE MESSAGE button AND DIAL # when your dis- play shows the message you wish to send. August, 03 Comdial...
  • Page 76 3. If a scrolling Response Messaging was programmed, continue to PRESS RESPONSE MESSAGE button AND DIAL # when your dis- play shows the message you wish to send. For instructions on storing a RESPONSE MESSAGE button, see page 73. Comdial August, 03...

  • Page 77: Programming

    If you inadvertently program interactive buttons, you can retrieve their functions in the following manner: 1. PRESS INTERCOM **1 2. PRESS the interactive button to be reprogrammed 3. DIAL 91, 92, or 93 (for buttons from left to right). August, 03 Comdial...

  • Page 78: Speed Dial Numbers

    SHIFT first). DSS/BLF Button PRESS button of Keypad desired station to dial directly DIAL desired number for personal speed dial ∗ DIAL and number for system speed dial Speed Dialing Options Comdial August, 03...
  • Page 79 6. DIAL number (up to 16-digits long). 7. SELECT SAVE to store the number. 8. REPEAT previous steps until all Dial Number numbers are stored, OR SELECT SAVE BKSP EXIT EXIT. 9. PRESS SPEAKER to end. Dialing a Speed Number August, 03 Comdial...

  • Page 80: Feature Access Codes

    9. PRESS SPEAKER to end. Dial the Access Code • To manually store an access code, 1. PRESS INTERCOM. 2. DIAL **3. 3. PRESS programmable button. 4. DIAL access code for feature. 5. PRESS SPEAKER to end. 6. LABEL button location. Comdial August, 03...
  • Page 81 GCA70250 Attendant Manual As you program numbers, fill in the identification strips on your tele- phone as well as these tables. Speed Dial Numbers, Features, or DSS Locations (Programmable Buttons) Personal Speed Dial Numbers (Keypad Buttons) August, 03 Comdial...

  • Page 82: Lcd Feature Buttons

    Group Listen Button (GPLSN)—allows others to hear a conver- sation over the telephone speaker while you use the handset or headset; the distant party can hear only the conversation transmitted through the handset or headset microphone. Comdial August, 03...
  • Page 83 Program Button 3. SELECT FEAT. CAMP CFWD NEXT 4. SELECT NEXT repeatedly until desired feature choice is displayed. 5. SELECT one of the buttons below the current display to choose desired Selecting a Feature selection. August, 03 Comdial...

  • Page 84: Reminder Alert

    6. DIAL reminder time using the num- SAVE EXIT bers on the dial pad (remember to add a zero [0] before single digit times: 01 for one o’clock, 02 for 2 o’clock, etc.). Setting the Alert Time 7. SET AM or PM. Comdial August, 03...

  • Page 85: Response Message Button

    30 system supplied messages), 1. PRESS INTERCOM. 2. DIAL **6. 3. PRESS programmable button for RESPONSE MESSAGE button location. 4. DIAL 00. 5. DIAL # to save programming. 6. PRESS SPEAKER to end. 7. LABEL button location. August, 03 Comdial...
  • Page 86 4. DIAL message number (01-30) from list of messages. Note: Programmed messages available for use are created by the system attendant and listed in a table on page 60. 5. DIAL # to save programming. 6. PRESS SPEAKER to end. 7. LABEL button location. Comdial August, 03...

  • Page 87: Other Features

    (It dials and then waits 30 seconds for an answer.) If the called station does not answer, the redialing station disconnects, waits one minute, and then repeats the sequence. The station will repeat this procedure for approximately 10 minutes. August, 03 Comdial...
  • Page 88 The enhanced automatic dialing feature adds a multiple redial feature. When installers enable this option, the station can have multiple numbers queued for ARD (automatic redial). When you enable mul- tiple ARD, a station can store up to the last 10 numbers the user dials. Comdial August, 03...
  • Page 89 1. PERFORM any user activity at the station (go on-hook, select the speaker button, etc...), 2. DIAL #72 to delete all numbers from the redial queue, 3. SELECT ARDL or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing. August, 03 Comdial...

  • Page 90: Tracker Paging System

    1. MAKE an intercom call to someone AND RECEIVE no answer. Calling J Smith 2. SELECT TRACK. TRACK CALLBK 3. HEAR confirmation beep (Tracker page accepted) OR HEAR busy tone (Tracker page not accepted). 4. PRESS SPEAKER to end. Initiating a Tracker Page Comdial August, 03...
  • Page 91 3. DIAL Tracker pager orbit code (#800 to #899). 4. RETRIEVE call. • To enable or disable a Tracker pager at your station, 1. PRESS INTERCOM. 2. DIAL #07 to enable, OR DIAL #06 to disable. 3. PRESS SPEAKER to end. August, 03 Comdial...

  • Page 92: Direct Inward System Access (Disa)

    • a digital voice announce that will prompt you to take additional action, • a proprietary voice mail station where you will be prompted to leave a message. The system allows you three tries at dialing your authorization code before it routes your call as detailed above. Comdial August, 03...
  • Page 93 Check with your installer for complete details. * Comdial has taken reasonable steps in the design of all product features, including DISA, which protect against unauthorized or fraudulent access to, or use of, a sys- tem, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines.
  • Page 94 Trunk group access Line group access code Zone paging Zone paging code * You must have an assigned personal intercom number to use this feature. ** Your system must provide the Tracker option to activate this feature. Comdial August, 03...

  • Page 95: Auxiliary Jack

    Note: The recorder, external ringer, or pager requires external power. • The recorder mode allows you to send your voice and that of the distant party to a tape recorder. • The ringer mode allows an external speaker to sound the ringing of your telephone. August, 03 Comdial...
  • Page 96 • The pager mode allows an external paging device to sound all voice announcements (all-call, zone paging, voice announced intercom calls) sent to your telephone. Connectors on Bottom of Telephone Handset Line Cord Auxiliary Jack Auxiliary Jack Location Comdial August, 03...
  • Page 97 Selecting a Feature 7. RETURN to previous steps to add another device, OR SELECT SPEAKER to quit. • To enable an auxiliary mode, —SELECT enable/disable button to enable mode. Light associated with button turns on and display denotes feature. August, 03 Comdial...

  • Page 98: Account Codes

    • To enter account code on an incoming call, 1. IF available, PRESS programmed Account Code button (the call in progress is not interrupted). 2. IF not available, PRESS INTERCOM AND DIAL *04 (call is auto- matically placed on hold). Comdial August, 03...

  • Page 99: Authorization Codes

    LCD speakerphone. • To activate walking class of service, 1. SELECT system telephone to use. 2. PRESS INTERCOM. 3. DIAL #08. August, 03 Comdial...
  • Page 100 2. WAIT until you hear a dial tone, THEN DIAL the intercom number for the party you wish to reach at the remote site. You will hear a fast busy signal if you dialed an invalid number. Comdial August, 03...
  • Page 101 • To continue conversation on remaining line after other outside lines have dropped out of conference, —PRESS the line button of the remaining party. • To retrieve a line from hold and bring that party back into the conference, 1. PRESS TRNS/CNF. August, 03 Comdial...

  • Page 102: Dial By Name

    • To use Dial By Name, Selecting Dial By Name 1. SELECT OPTIONS to enter the dial by name menu. Enter Digits EXIT 2. SELECT INT button for intercom calling, OR SELECT EXT for speed dial calling. Entering Search Comdial August, 03...

  • Page 103: Background Music

    (for example, dial 266 for Comdial). There is no limit to the number of digits you can dial. 4. The display shows the first existing name match to the dialed digits or shows a NO MATCH message if the system can not find a match.

  • Page 104: Volume Control

    • There are eight speaker loudness levels. Set these levels for the current call as follows: —While on a call and in speakerphone mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire. Comdial August, 03...
  • Page 105 Default Vol- ume Control section in the system specific Advanced Features chapter. • There are eight headset loudness levels that you can set for the current call as follows: COMDIAL Volume Down A BC Button JK L M NO —While on a call and in headset mode,...

  • Page 106: Muting Your Speakerphone

    4. DIAL **7 OR PRESS programmed SAVE button to hold the loud- ness at the last setting for all future calls (until you change the default again). 5. REPEAT this procedure in each mode until you’ve set all default vol- ume levels. Comdial August, 03...

  • Page 107: Automatic Set Relocation

    If your LCD speakerphone provides the installer–programmed Service Observing feature, you can use it to monitor a conversation or activity at another telephone in an undetected manner. You can use this feature while you are in the speakerphone mode or off-hook. August, 03 Comdial...

  • Page 108: Switching The Dialing Mode (Between Pulse And Tone)

    LCD speakerphone. Depending on system programming, the IST device may be used to make outgoing calls and receive incoming calls. The functionality of the IMIST module depends on the type of system you are using: Comdial August, 03...
  • Page 109 IMIST module will not function. Note: Impact SCS phone model 8324SJ Rev. D and later, and model 8312SJ Rev. D and later, will not support the IMIST mod- ule. Power IST Device scs04 IMIST Module August, 03 Comdial...
  • Page 110 Other Features Notes: Comdial August, 03...

  • Page 111: Attendant Features

    6. IF message currently exists at location, DIAL # to clear. 7. COMPOSE your messages by dialing the 2-digit codes that relate to the letters. 8. DIAL # to save message. 9. REPEAT previous step until all messages are stored. 10. PRESS SPEAKER to end. August, 03 Comdial...

  • Page 112: Lcd Message Examples

    3. DIAL code numbers for message as follows: Dialing Codes for “TAKE MESSAGE” 4. DIAL # AND PRESS SPEAKER to end. Letter Code Table for LCD Messages Character Code Character Code Character Code Character Code SPACE “ Comdial August, 03...
  • Page 113 Attendant Manual LCD Message List (* indicates default message) Msg Message Text Letter Codes (max 16 characters) 01 * Back At 02 * Call 03* Ask Them to Hold 04* Take a Message 05* I Will Call Back August, 03 Comdial...

  • Page 114: Station Enabling And Disabling

    • DIAL 1# to 99# for lines 1–99, • DIAL 100 to 128 for lines 100–128. 4. PRESS # to disable line (LCD speakerphone displays a * to indicate a disabled line). 5. PRESS SPEAKER to end. Comdial August, 03...

  • Page 115: Mark Problem Line

    2. DIAL *#0*41 7. 3. DIAL the user’s COS number. 4. DIAL # to disable the user’s message waiting feature. 5. PRESS SPEAKER to end. • To re-enable the message-waiting feature for the originally assigned user, —REPEAT the previous procedure. August, 03 Comdial...

  • Page 116: System Telephone Naming

    6. DIAL 2-digit codes that correspond to letters in name (station names must begin with a letter). 7. DIAL # to save name or save cleared name. 8. REPEAT steps 4 through 7 until all telephones are named. 9. PRESS SPEAKER to end. Comdial August, 03...
  • Page 117 GCA70250 Attendant Manual Station Name Record Sheet (Copy this sheet if you need more record space.) Station Name Letter Codes ---- Sample August, 03 Comdial...

  • Page 118: Telephone Line Naming

    8. REPEAT steps 4 through 7 until all telephones are named. 9. PRESS SPEAKER to end. NOTE:If the desired line code is less than three digits, you must dial # once after you dial the line code. Comdial August, 03...
  • Page 119 GCA70250 Attendant Manual Line Name Record Sheet (Copy this sheet if you need more record space.) Line Line Name Letter Codes ---- Sample August, 03 Comdial...

  • Page 120: Station Message Detailed Accounting (Smda) Reports

    • DIAL 3 AND line number (# for all lines) for line reports with call information sorted by line. • DIAL 4 AND account code (# for all accounts) for account reports with call information sorted by account numbers. 4. DIAL # to start printout. Comdial August, 03...
  • Page 121 4. DIAL # to delete past records. • To view number of free records, 1. PRESS INTERCOM. 2. DIAL *#0*82. 3. DIAL 8. • To abort reports, 1. PRESS INTERCOM. 2. DIAL *#0*82. 3. DIAL 9. 4. DIAL # to abort reports. August, 03 Comdial...

  • Page 122: System Speed Dial Numbers

    7. PRESS TRNS/CNF to store number. 8. DIAL next storage location, line choice and speed dial number, AND PRESS TRNS?CNF. 9. REPEAT previous step until all numbers are stored. 10. PRESS SPEAKER to end. Comdial August, 03...
  • Page 123 GCA70250 Attendant Manual System Speed Dial Record Sheet (Copy this sheet if you need more record space.) Code Line Number Code Line Number August, 03 Comdial...

  • Page 124: Digital Voice Announce (Dva)

    2. DIAL *#0*06. 3. DIAL 1. 4. CHOOSE voice source: • DIAL 1 to speak message into handset. • DIAL 2 to play tape into music-on-hold jack. • DIAL 3 to play tape into background music jack. Comdial August, 03...
  • Page 125 99 for message type list). 5. LISTEN as system automatically plays the message for verification at your attendant station. 6. DIAL # to stop verification playback. 7. DIAL 10 to 43 to choose next message type to hear. August, 03 Comdial...
  • Page 126 4. DIAL 1 to 192 to choose DVA port (your installer can identify the DVA ports for you if necessary). 5. DIAL 937 to confirm formatting, OR DIAL * to deny formatting. 6. DIAL 1 to 192 to choose next DVA port to format. Comdial August, 03...
  • Page 127 * The numbers in the first column index messages within the system. (For example, enter 12 to record Welcome Greeting 3.) The numbers 1 through 4, appearing as part of the message-type name, group similar types of messages together. (For example, if August, 03 Comdial...

  • Page 128: Night Transfer Of Ringing Mode

    The system installer can arrange for another telephone to serve as an alternate attendant location. You can transfer all calls that would ring at your telephone to this alternate attendant telephone whenever you wish to do so. Comdial August, 03...

  • Page 129: Overflow Transfer

    • To designate an overflow station, 1. PRESS INTERCOM. 2. DIAL *#0*05. 3. DIAL overflow station number: • DIAL 1001 to 1480 for stations 1–480. August, 03 Comdial...

  • Page 130: Other Special Attendant Buttons

    Attendants can use this button to determine whether individual lines are idle, busy or on hold. When this button is used, the line is seized if it was idle. Comdial August, 03...
  • Page 131 Enter Line:). 2. DIAL the line number to be tested (001–128). • If the line is idle, you will hear a dial tone, • If the line is busy, the LCD will display Busy with xxx, August, 03 Comdial...

  • Page 132: System Clock

    6. DIAL 2- digits (00–23) for hour. • Example: 8:15 PM = 2015 (enter 20 for hour). 7. DIAL 2-digits (00–59) for minute. • Example: 8:15 PM = 2015 (enter 15 for minute). 8. DIAL # to save. 9. PRESS SPEAKER to end. Comdial August, 03...

  • Page 133: System Status Log

    OR SELECT T1 to display the most recent T1 log entry. 3. SELECT INFO to display the time and date of the current entry. 4. SELECT REV to display the previous entry. 5. SELECT FWD to display the next (more recent) entry. August, 03 Comdial...

  • Page 134: Dss/Blf Console Operation

    (BLF) using the instructions provided previ- ously in this guide. Note: Impact SCS phone model 8324SJ Rev. D and later, and model 8312SJ Rev. D and later will not support a bridged DSS console. Comdial August, 03...
  • Page 135 When the installer assigns a DSS/BLF console to a station port, the system recognizes it as such and automatically clears (blanks) the console buttons so that you can store numbers at the buttons as you need them. ib64x IB64X DSS/BLF Console August, 03 Comdial...

  • Page 136: Accessing The Button Levels

    The leftmost button activates level 1, the next button activates level 2, etc. A light beside the appropriate button lights to indicate which level is currently active. ib24x ib48x Level access buttons Level access buttons IB24X DSS/BLF Console IB48X DSS/BLF Console Comdial August, 03...

  • Page 137: Appendix A Feature Access Codes

    Answer, Personal Calls extension number Call Forward, All Calls INTERCOM + *52 + INTERCOM + #5 extension number Call Park, Orbit 910-990 INTERCOM + * + 910 to 999 Call Park, Pickup INTERCOM + # + 910 to 999 August, 03 Comdial...
  • Page 138 Station, All Zones Meet-Me Answer Page INTERCOM + 78 Message Waiting INTERCOM + *3 + INTERCOM + #3 + extension number extension number Message Wait Retrieval Operator Access INTERCOM + 0 Paging, All Call INTERCOM + 70 Comdial August, 03...
  • Page 139 6 , 7 , 8 , 9 , or 0. Speed Dial, System *100 to *599 Speed Dial, Program- INTERCOM + **1 ming Station Lock INTERCOM + #04 + code Volume Save INTERCOM + **7 Voice-Announce Block INTERCOM + *2 INTERCOM + #2 August, 03 Comdial...
  • Page 140 .The following table details several unique dialing codes that are only applicable to single line proprietary and industry-standard telephones. FeatureEnable Code Pick Up Last Line*08 Pick Up Last Line Broker’s Call Speed Dial Access Code Saved Number Redial Dial Saved Number TAP dialing Code Comdial August, 03...

  • Page 141: Appendix B Display Abbreviations

    Stores a button that selects tape recorder operation through the auxiliary jack. ARING* Auxiliary Ringer Stores a button that selects auxiliary ringer operation through the auxiliary jack. ARDL Automatic Redial Redials a busy call once a minute for 10 minutes. August, 03 Comdial...
  • Page 142 Stores a button that clears a currently active or engaged feature. Clear Cancels a call forward condition. CONF Conference Establishes a confer- ence. DARK Dark (contrast) Makes LCD screen darker. DISP Display Adjusts the contrast of your LCD screen. Comdial August, 03...
  • Page 143 SOHVA caller so he or she will know to place the out- side caller on hold. LIGHT Light (contrast) Makes the LCD screen lighter. Message Turns on message wait- ing light at another sta- tion. August, 03 Comdial...
  • Page 144 Route your personal intercom calls to a dif- ferent station location. PRIV Privacy When chosen as a fea- ture, stores a button that releases privacy for a current call. QUERY Button Query Displays program sta- tus of any button. Comdial August, 03...
  • Page 145 Voice Announce Block Inhibits your station from receiving a SOHVA. Also, blocks voice calls sent over the speaker. When chosen as a feature, stores a button that provides the function. * Available only on 8024S. August, 03 Comdial...
  • Page 146 Display Abbreviations Notes: Comdial August, 03...

  • Page 147: Appendix C Speakerphone Characteristics

    At the beginning of each call the telephone must perform a “speech training” test. To achieve optimum performance from the full-duplex speakerphone, Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to “train” itself.
  • Page 148 “speech training” test again. For example, if you press MUTE while in full-duplex mode, when you release the call from mute, the system will perform the entire “speech training” test again. Comdial August, 03...

  • Page 149: Speakerphone User Guidelines

    Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches. • If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches. August, 03 Comdial...
  • Page 150 • When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices. Comdial August, 03...

  • Page 151: Appendix D Glossary

    System will ring a calling telephone when a busy called telephone becomes idle. Automatic Dialing (or Autodialing) Using programmable buttons to store numbers for one- or two-button dialing. Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes. August, 03 Comdial...

  • Page 152: Block Programming

    Call Park Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone. Call Pick-Up Answering a call at one telephone when it is ringing at another tele- phone. Comdial August, 03...

  • Page 153: Caller Id

    This feature allows users to employ any two-line display, LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item. August, 03 Comdial...
  • Page 154 The tones made by your telephone when you dial. DXP, DXP Plus, FXS and FXT Common Code Based Systems; DXP, DXP Plus, FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchangeable. Dynamic Line Button System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations.
  • Page 155 The switch on a telephone which, when depressed manually or by the handset, disconnects a call. IMIST Module which allows the connection of an external device to a Comdial digital telephone. Industry Standard Telephone (IST) Analog telephone with only a basic 12 button keypad and no advanced features...
  • Page 156 Buttons 0 through 9 , * and # used for dialing. Last Number Redialing Automatically dialing the last number dialed. Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models. Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access.

  • Page 157: Night Transfer

    Programmable Buttons Each telephone or station has buttons that can be user-programmed for autodialing numbers or feature codes, or other special purpose dialing requirements. Pulse/Tone Switching Changing from pulse/rotary dial signals to tone/DTMF signals. August, 03 Comdial...
  • Page 158 (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system). Station A single system telephone with an individual identity and feature set assigned by the programmer. Comdial August, 03...
  • Page 159 The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers. TRNS/CNF A fixed feature button that allows you to transfer outside calls and set up conference calls. August, 03 Comdial...
  • Page 160 A verbal intercom call. Voice Announce Blocking (VAB) A telephone can be set to block voice calls sent to it over the speaker. Zone Paging Paging through the intercoms of some stations or departments in the system. Comdial August, 03...

  • Page 161: Appendix E Feature Networking Support

    System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. Also provided is information on which features Comdial provides remote networking support too. Type Originating/...
  • Page 162 Feature Networking Support Type Originating/ Remote Feature Name Terminating/ Networking Feature Program (Continued) Both Support Parameters Feature Attendant Program- Both Comdial Local Node Authorization Code Originating None Local Node Auto Hold Terminating None Across Net- Node work Auto Pause Terminating...
  • Page 163 Feature Program (Continued) Both Support Parameters Feature Call Time Originating None Across Net- Node/Sta- work tion Call Transfer Both Comdial Across Net- Node/Sta- work tion Call Waiting Tone Terminating None Local Node/Sta- tion Camp On Terminating None Local Node/Sta- tion...
  • Page 164 Originating/ Remote Feature Name Terminating/ Networking Feature Program (Continued) Both Support Parameters Feature DNIS (passed Both Comdial Local (dis- Node across the Network play phones) but must be enabled per node) DSS/BLF Both Comdial Across Net- Node/Sta- work (with tion...
  • Page 165 Only tion LCD Messaging Both None Local Node Line Group Both None Local or Node Network Channels Line Monitoring Both Comdial Local Node Line Names Both Comdial/ Across Net- Node QSIG work Line Queue Both None Lock Both None...
  • Page 166 Node/Sta- tion Pulse Set On Originating None Local Node Query (button) Originating None Local Node/Sta- tion Queue Terminating Comdial Local Node/Sta- tion Quick Transfer Terminating Comdial Across Net- Node/COS work (with limitations) Recall Call Forward Across Net- Node/Sta- work(with tion...
  • Page 167 Across Net- Last Line work SLPS—Save Num- Originating None Across Net- work SLPS—TAP Both None Across Net- work SMDA/SMDR Both Comdial Across Net- Node work (with limitations) Softkey Both Comdial Across Net- work (with limitations) SOHVA Terminating Comdial Local Node/Sta-...
  • Page 168 TAFAS (line answer Both None Local Node/Sta- from any station) tion Toll Restriction Both None Across Net- Node/COS work Tracker Both Comdial Local Transfer to Voice Both Comdial Across Net- Node/Sta- Mail work tion Trunk to Trunk Both Comdial Across Net- Transfer...

  • Page 169: Index

    95 CFOS 50 Change current time 122 conference call on an E & M tie line 91 Conferencing 46 handset loudness 95 headset loudness 95 Holding Calls 18 Hot Transfer 56 date and time 122 August, 03 Comdial...
  • Page 170 6 Overflow Transfer 119 T1 alarm 124 Telephone Naming 106 Park Recalls 53 Tracker Paging System 80 Parking a Call 52 turning off 5 Personal Ringing Tone 4 Placing a call on Hold 18 Problem Line 105 Comdial August, 03...
  • Page 171 GCA70250 Attendant Manual unlock your telephone 90 Unscreened Call Transfers 55 Voice Announce Blocking 29 Volume Control 5, 94 walking class of service 89 August, 03 Comdial...
  • Page 172 Notes Notes Comdial August, 03...
  • Page 173 Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publi- cation to the contrary, Comdial makes no representation herein as to the compatibility of features.
  • Page 174 GCA70250.09 06/03 Printed in U.S.A.

This manual is also suitable for:

Impact 8012s seriesImpact 8024s seriesImpact scs 8324s seriesImpact scs 8312s seriesImpact scs 8324f series

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