Advanced Call Handling; Waiting For A Line (Queuing) - Comdial DXP, DXP Plus, FX Attendant Manual

GCA70250

4. ADVANCED CALL HANDLING

4.1 Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your telephone
in a queue to await an idle line.
• To queue for a line group,
1. PRESS INTERCOM.
2. DIAL the line group access code (see Line Group Access code table
on page 75 for your system's codes).
3. HEAR busy tone.
4. DIAL *6.
• If you have line appearance for a particular line and
wish to queue for it,
1. OBSERVE the busy status light (LED).
2. PRESS INTERCOM.
3. DIAL *6.
4. PRESS line button.
5. When line group is free, your telephone sounds several short tone
bursts. When you hear this, lift handset, hear dial tone, and place call.
• To cancel line queuing or line group queuing,
1. PRESS INTERCOM.
2. DIAL #6.
August, 03 Comdial
Attendant Manual
45