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Comdial DSU II User Manual

Industry standard telephone (ist) station
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See also: System Manual , User Manual
Industry Standard Telephone (IST)
Station User's Guide
DXP , DXP Plus, and FX Digital Telephone Systems

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Summary of Contents for Comdial DSU II

  • Page 1 Industry Standard Telephone (IST) Station User’s Guide DXP , DXP Plus, and FX Digital Telephone Systems...
  • Page 2 This user’s guide applies to industry standard single-line telephones such as the model 2500-** when used with the DXIST-** or FXIST*-** industry standard telephone inter- face circuit board. Contact your Comdial dealer for updates of this as well as other Comdial publications as your needs require.

  • Page 3: Table Of Contents

    INTRODUCTION...1 FLASHING THE HOOKSWITCH ...1 ANSWERING CALLS ...2 3.1 Answering A Call...2 3.2 Using Call Pickup...2 3.3 Using Night Mode...2 MAKING CALLS...3 4.1 Using Prime Line Preference ...3 4.2 Using Prime Intercom ...3 4.3 Using Last Number Redial...5 4.4 Using Speed Dialing...6 HOLDING CALLS...9 5.1 Using Call Park ...10 TRANSFERRING OUTSIDE CALLS ...11...
  • Page 4 Contents 10. MAKING A PAGING ANNOUNCEMENT ...18 10.1 Using External Paging...18 10.2 Using All-Call and Zone Paging ...18 10.3 Using Meet-Me Page...19 FORWARDING CALLS ...20 11.1 Call Forward Outside System (CFOS) ...21 12. USING THE TRACKER PAGING SYSTEM ...23 12.1 Responding To Tracker Pager Calls ...24 13.

  • Page 5: Introduction

    Industry Standard Telephone User’s Guide 1. INTRODUCTION This manual serves as a helpful guide for using all the functions of your new telephone and as a quick reference guide. You may have your telephone programmed to provide an intercom dial tone when you lift the handset. This arrangement is known as “prime intercom.”...

  • Page 6: Answering Calls

    Answering Calls 3. ANSWERING CALLS 3.1 Answering A Call • To answer a call that is ringing at your telephone, –lift handset. 3.2 Using Call Pickup • To answer a call that is ringing at another station in your group 1.

  • Page 7: Making Calls

    4. MAKING CALLS 4.1 Using Prime Line Preference The following instructions apply to telephones programmed for prime line automatic or idle line preference. • To make a call 1. Lift handset and listen for outside dial tone. 2. Dial the outside number. •...
  • Page 8 Making Calls • To access outside line using line group feature 1. Lift handset and listen for intercom dial tone. 2. Dial the line group access code: 9 = line group 1, 80–89 = line groups 2 through 11, 60–64 = line groups 12 through 16, 3.

  • Page 9: Using Last Number Redial

    4.3 Using Last Number Redial • To redial the last number that you dialed at your telephone 1. Lift handset and listen for intercom dial tone. 2. FLASH the hookswitch and press #. The system makes the call over the last line that you used. •...

  • Page 10: Using Speed Dialing

    Making Calls 4.4 Using Speed Dialing • To program personal speed dial numbers 1. Lift handset and listen for intercom dial tone. 2. Dial * * 1. 3. Dial memory location (1–0), then dial 00 for prime/last line -or- 01–16 for line groups 1–16. 4.
  • Page 11 • To dial personal speed dial numbers 1. Lift handset and listen for intercom dial tone. 2. FLASH the hookswitch -or- dial * 01, 3. Press desired speed dial location (dial pad buttons 1–0). Call will dial automatically. • To dial personal speed dial numbers (if all lines in the line group used for the preselect are busy): 1.
  • Page 12 Making Calls • To dial system speed dial numbers (if all lines in the line group used for the preselect are busy) 1. Lift the handset and listen for intercom dial tone. 2. Dial a different line group access code than the one used for the preselect and listen for outside dial tone.

  • Page 13: Holding Calls

    5. HOLDING CALLS • To place a call on hold that only you can retrieve 1. FLASH the hookswitch. 2. Hang up handset. • To return to a call that is on hold 1. Lift handset and FLASH the hookswitch, or lift handset, listen for dial tone, and dial # #.

  • Page 14: Using Call Park

    Holding Calls • Hold Recall Feature —After a preprogrammed length of time, a call that you have placed on hold will automatically ring back to your telephone. 1. Lift handset. 2. Answer the recalling line. 5.1 Using Call Park • To park a call 1.

  • Page 15: Transferring Outside Calls

    6. TRANSFERRING OUTSIDE CALLS 6.1 Using Screened Transfer • To announce a call before transferring 1. Answer outside call. 2. FLASH the hookswitch (this places the call on hold). 3. Dial intercom number of station. 4. Upon answer, announce the call. 5.
  • Page 16 Transferring Outside Calls 3. Dial intercom number of station. 4. Hang up handset. To do a quick unscreened transfer to intercom or tie line Quick Transfer must be enabled in Class of Service Pro- gramming for this feature to operate. 1.

  • Page 17: Conferencing Stations

    7. CONFERENCING STATIONS • To conference between yourself, one outside party, and one intercom party, or between yourself and two intercom parties 1. Answer or make a call. 2. FLASH the hookswitch (this places the call on hold), 3. Dial intercom number of station. 4.

  • Page 18: Using Broker's Call

    Conferencing Stations 7.1 Using Broker’s Call • To establish two simultaneous calls and alternate between them 1. Answer or make a call. 2. FLASH the hookswitch (this places the call on hold), 3. dial * 07. 4. Dial number of second party. 5.

  • Page 19: Using The Messaging Feature

    8. USING THE MESSAGING FEATURE • Using Message Waiting Control Only the person who sent the message and the person receiv- ing the message can turn off the message-waiting light. • To turn on the message-waiting light and broken dial tone at a telephone Message Wait Stutter Dial Tone must be enabled in Class of Service programming for the target station.

  • Page 20: Using Lcd Messaging

    Using the Messaging Feature 8.1 Using LCD Messaging You can set system-supplied messages to display at any calling LCD speakerphone. • To turn LCD messaging on 1. Lift handset. 2. Dial * 02. 3. Dial message code number (01–30), then press #. •...

  • Page 21: Using Recall/Flash

    9. USING RECALL/FLASH The reaction of your telephone depends on how it was programmed by the installer. When you access an outside line using the line group feature and then flash the telephone hookswitch, your telephone will react in one of the following ways. •...

  • Page 22: Making A Paging Announcement

    Making A Paging Announcement 10. MAKING A PAGING ANNOUNCEMENT 10.1 Using External Paging • To page over an external public address system 1. Lift handset and listen for intercom dial tone. 2. Dial preprogrammed page zone number (71–77 or 70). 3.

  • Page 23: Using Meet-Me Page

    10.3 Using Meet-Me Page At times, other telephone users may page you with instructions to meet them on line. This is known as a meet-me page. You can go to the nearest telephone and dial a code to contact the paging party. •...

  • Page 24: Forwarding Calls

    Forwarding Calls 11. FORWARDING CALLS • To forward just your prime line and intercom calls to another telephone as soon as they ring your telephone 1. Lift handset and listen for intercom dial tone. 2. Dial * 51. 3. Dial station number of telephone to which you want to forward calls.

  • Page 25: Call Forward Outside System (Cfos)

    • To forward all of your calls to another telephone after they ring at your telephone a few times or whenever you are busy on your telephone 1. Lift handset and listen for intercom dial tone. 2. Dial * 54. 3.
  • Page 26 Forwarding Calls k) Dial 5 for Ring-No-Answer line calls only l) Dial 6 for Ring-No Answer intercom and line calls 4. Press # once. This sets the CFOS type. 5. Dial the code for line pre-select a) Dial 00 for Prime/Last line -OR- b) Dial 01~16 for line groups 1-16 6.

  • Page 27: Using The Tracker Paging System

    12. USING THE TRACKER PAGING SYSTEM The Tracker Pager System option allows you to send call back and parked call messages to Tracker pagers assigned to station numbers. If you have a Tracker pager assigned to your personal intercom number, you can receive messages that someone else sends you. The system automatically installs the Tracker pager for your use;...

  • Page 28: Responding To Tracker Pager Calls

    Using The Tracker Paging System • To use Tracker to transfer a call to a park orbit for retrieval and transmit the call’s park orbit code and caller ID information (if available) 1. Answer a call. 2. FLASH the hookswitch. 3.
  • Page 29 Industry Standard Telephone User’s Guide • To disable or enable a Tracker pager at your station 1. Lift handset and listen for intercom dial tone. 2. Dial # 06 to disable, – OR – Dial # 07 to enable, 3. Hang up handset. September, 02 Comdial...

  • Page 30: Camping On At A Station

    Camping On At A Station 13. CAMPING ON AT A STATION When an intercom call is made to a phone that is not answered or is busy, the caller has the ability to Camp On to that station. This action causes the callers phone to automatically ring when the station is available.

  • Page 31: Camping On To A Busy Station

    13.2 Camping On To a Busy Station If you call another station and receive a busy signal or a Do Not Disturb tone, you can dial a feature code that will cause the system to ring your telephone when the station is available. •...

  • Page 32: Initiate Call Waiting At A Busy Station

    Camping On At A Station • To camp on at a station with a Do Not Disturb condition set 1. Make intercom call and hear busy tone. 2. Dial * 6. 3. Hang up. A callback will occur when the user at the called sta- tion disables the Do Not Disturb mode.

  • Page 33: Line Call Waiting

    • To cancel call waiting 1. Lift handset and listen for intercom dial tone. 2. Dial # 6. • To answer a call-waiting tone 1. Hear short burst in handset receiver. 2. You may choose to ignore the call-waiting tone and remain on line with your original caller.
  • Page 34 Camping On At A Station NOTES: Comdial September, 02...

  • Page 35: Quick Reference Guide

    14. QUICK REFERENCE GUIDE This chart provides you with a quick reference guide of the feature dialing codes. If you wish, you can detach this sheet and keep it near your telephone to serve as a stand alone reference. All access codes are entered from the intercom mode of operation.
  • Page 36 Quick Reference Guide Feature (Continued) Line Answer From Any Station Zones 1-4 Line Answer From Any Station All Zones Meet-Me Answer Page Message Waiting Message Wait Retrieval Operator Access Paging, All Call Paging, Zones 2-8 Park Orbit Retrieve Park Orbit Send Pick Up Last Line Redial Last Dialed Number Saved Number Redial...

  • Page 37: Glossary

    15. GLOSSARY Account Code A group of numbers, up to 16 digits in length, entered by sta- tion users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes. All-Call Paging Paging through the intercoms of all stations in the system.

  • Page 38: Automatic Route Selection (Ars)

    Glossary Automatic Route Selection (ARS) ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group. ARS makes routing decisions based entirely upon the programming of the system.

  • Page 39: Direct Inward System Access (Disa)

    Call Transfer Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party. Caller ID Allows station users to view the originating line number of incoming calls before they are answered.

  • Page 40: Direct Inward Dialing (Did)

    Glossary Direct Inward Dialing (DID) This feature allows an outside party to call an intercom station directly without an attendant’s assistance. Do-Not-Disturb A mode that disables incoming call ringing and intercom cal- ing. Dual Tone Multiple Frequency (DTMF) The tones made by your telephone when you dial. Executive Override Breaking into a conversation at a busy called telephone.

  • Page 41: Last Number Redialing

    Industry Standard Telephone (IST) Analog telephone with on a basic 12 button keypad and no advanced features. Some instruments may also include TAP buttons and/or message lamps. Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system.

  • Page 42: Line Queuing

    Glossary Line Queuing When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.

  • Page 43: Pulse/Tone Switching

    Paging This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a sta- tion can page over. Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted.

  • Page 44: Ringing Line Preference

    Glossary Ringing Line Preference An automatic connection to any outside line ringing at the sta- tion when the station handset is taken off-hook. Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from on station or group to another.

  • Page 45: Tap (Flash/Recall)

    Station Message Detail Accounting (SMDA) Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies. System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system.

  • Page 46: Unsupervised Conference

    Glossary Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them. Unsupervised Conference After establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties.
  • Page 47 Account Code 31, 33 All Call 31 All-Call Paging 18, 33 Answering Calls 2 Attendant 33 Attendant Calling 31 Authorization Code 31 Automatic Callback 33 Automatic Callback and Call Waiting 28, 31 Automatic Redialing 33 Automatic Route Selection (ARS) 34 Broker’s Call 14, 31, 34 Call Divert Station 31 Call Forward 20, 31, 34...
  • Page 48 Night Transfer 38 Operator Access 32 Operator Station 38 Paging 18, 39 All Call 18 Meet-Me 19 Zones 18 Paging, All Call 32 Paging, Zones 32 Park Orbit Retrieve 10, 32 Park Orbit Send 10, 32 Pick Up Last Line 32 Prime Line 39 Privacy 39 Pulse/Tone Switching 39...
  • Page 49 This manual has been developed by Comdial Corporation (“The Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
  • Page 50 Industry Standard Telephone User’s Guide--DXP, DXP Plus, FX GCA70-385 Rev 01 August, 2002...

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