Altigen MaxAgent for Lync Center Software Manuals

Manuals and User Guides for Altigen MaxAgent for Lync Center Software. We have 1 Altigen MaxAgent for Lync Center Software manual available for free PDF download: User Manual

Altigen MaxAgent for Lync User Manual

Altigen MaxAgent for Lync User Manual (54 pages)

for Lync

Brand: Altigen | Category: Software | Size: 1 MB

Table of Contents

Table of Contents
3
C Hapter
5
CHAPTER 1 About Maxagent for Lync

5
- Operation Notes
  5
- Licensing
  5
CHAPTER 2 Installation

7
Hapter

9
- Getting Started
  
  9
  - Logging in
    9
    
    Logging in Remotely
    11
  - Overview of the Main Window
    12
    
    Status Bar
    13
    
    Toolbar Buttons
    14
    
    Call Information Panel
    14
    
    Tabbed Pages
    15
    
    Setting Availability
    16
  - Logging out or Changing Workgroups
    17
  - Minimizing and Closing Maxagent
    17
  - Searching in Tabbed Windows
    17
  - Customizing the Display
    18
    
    Adjusting the Maxagent or Lync Panes
    18
    
    Showing or Hiding Tabs
    18
    
    Showing or Hiding Columns
    19
    
    Resizing, Rearranging, and Sorting Columns
    19
    
    Showing, Hiding, or Rearranging Toolbar Buttons
    20
    
    Hiding or Showing the Dialing Field
    21
    
    Showing Pop-Ups for Incoming Calls
    21
    
    Docking the Tabbed Pages
    21
    
    Making a Tab a Separate Window
    21
  - Agents Working Without a Desktop
    22
Hapter

23
- Using Maxagent
  
  23
  - Answering Calls
    23
  - Making Calls
    24
    
    Shortcut-Key Dialing and Smart Tag Dialing
    24
    
    Redialing
    25
  - Placing Calls on Hold
    25
  - Transferring Calls
    26
    
    Forwarding Calls
    26
  - Making Conference Calls
    27
  - Recording Calls
    27
    
    Recording on Demand
    27
  - Using Account Codes
    28
  - Using Maxcall
    29
    
    Transmitting Phrases
    30
    
    Recording Phrases
    30
    
    Reviewing or Deleting a Phrase
    31
  - Working with Voicemail Messages
    31
    
    Viewing the Voicemail Tab
    32
    
    Listening to Voicemail Messages
    32
    
    Saving or Exporting Messages
    33
    
    Attaching Notes to Messages
    34
    
    Forwarding Voicemail Messages
    34
  - Monitoring Extensions/Workgroups
    35
    
    Choosing Workgroups to Monitor
    35
    
    Viewing the Monitor List
    36
    
    Calling or Picking up Calls
    37
  - Viewing the Call History
    37
  - Viewing Workgroup Status
    38
  - Viewing Workgroup Performance
    39
  - Viewing Queues
    40
Hapter

43
- Configuring Maxagent
  
  43
  - Adjusting General Settings
    43
    
    Configuring Max Smart Tags
    45
  - Customizing Message Notifications
    47
  - Working with Voicemail Groups
    48
    
    Creating New Voicemail Groups
    48
    
    Updating Voicemail Groups
    50
  - Setting Call Alert Preferences
    50
  - Customizing How Messages Play
    51
  - Showing or Hiding Tabs
    51
  - Logging Errors
    52
Index

53

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