Xerox WorkCentre 490cx User Manual page 234

Symptom
Printer seems to be print-
ing, but no characters are
printing.
Unexpected characters are
printed or characters are
missing.
Printer prints very slowly.
Control panel of your
machine does not respond.
Page does not print.
7-24 Troubleshooting
Cause and Solution
• Check the print cartridge. Tape may be
covering the ink nozzles of the print
cartridge.
• The print cartridge may be out of ink.
Replace with a new one. See Replacing
the Ink Cartridge on page 8-19. The status
monitor shows the amount of ink left in the
cartridge.
• Make sure your application has the
WorkCentre 490cx selected as the default
printer.
• The printer cable may not be securely
connected to the printer and the computer,
or the printer cable may not he correct type.
Check the printer cable.
• The print head may need cleaning. See
Print Cartridge Nozzle Test on page 8-9.
• You may be using High 1200 dpi print
quality. Change the Print Quality setting to
Normal. See Main Tab on page 5-8.
• Graphics print more slowly than text.
• Color prints more slowly than black.
• Special media prints more slowly than plain
paper.
• Another application currently open affects
print speed. Close the running program if
not required.
Unplug the power cord, then plug in the
machine.
Some extremely complicated page formats may
not be printable on the printer. If you are using
too many fonts, or if you are printing complex
graphics, you can experience this problem. Sim-
plify the page format or use fewer fonts.