Page 1 The Document Company XEROX Print this User Guide View the Online User Guide WorkCentre 490cx Color All-in-One User Guide...
Page 2 Xerox ® and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation. Windows TM is a trademark of Microsoft Corporation. Product names and trademarks of other companies are also acknowledged.
Page 3: Table Of Contents
Safety Notes ..........ix Getting Started .
Page 4 Setting the Date and Time ........1-53 Setting the System ID (Your Number and Name) .
Page 5 Redial/Pause ..........3-33 Redial Memory .
Page 6 Starting the WorkCentre 490cx Control Program ... . . 5-12 Xerox WorkCentre 490cx Control Program Window ..5-12 Scanning ..........6-1 Overview .
Page 7 Xerox Europe ........
Page 8 viii...
Page 9: Safety Notes
Preface Safety Notes Your WorkCentre 490cx and supplies are designed and tested to meet strict safety requirements. Included are safety agency examination and approval and compliance to established environmental standards. Please read the following instructions carefully before operating the WorkCentre 490cx, and refer to them as needed to ensure the continued safe operation of your WorkCentre.
Page 10 Do not use aerosol cleaners. Follow the instructions in this User Guide for proper cleaning methods. Never spray anything onto or inside of the WorkCentre 490cx. Use supplies or cleaning materials only as directed. Keep all supplies and materials out of reach of children. Do not use the WorkCentre 490cx near water, in wet locations, or outdoors.
Page 11 The power supply cord is the disconnect device for this equipment. Ensure that the WorkCentre 490cx is installed near an outlet and is easily accessible. Your machine is equipped with an energy saving device to conserve power when the machine is not in use. The machine may be left on continuously. Slots and openings in the cabinet and in the back and sides of the WorkCentre are provided for ventilation.
Page 12 If you need additional safety information concerning the WorkCentre or Xerox supplied materials, you may call Xerox at 1-800 TEAM XRX (1-832-6979) from within the United Sates. From outside the United Sates...
Page 13: Getting Started
Chapter 1 Getting Started Set Up Your Machine Unpacking WC490cx Install Ink Cartridges WC490cx Quick WorkCentre Guide Reference Guide Document exit tray Document Input tray Handset CD-ROMs Replacement ADF Power cord PC cable Telephone line cord Rubber Pads *1 Two CD ROMs containing Installer, Software and Online User Guide. *2 May vary according to country.
Page 14: Control Locations And Functions
Control Locations and Functions Take a moment to familiarize yourself with the main components and their locations. Front View Paper Feeder Document Extension Tray Input Tray Automatic Paper Feeder Paper Guide Document Guide Envelope Guide Control Panel Automatic Document Feeder Document Exit Tray Paper Exit Tray...
Page 15: Rear View
Rear View Handset Connector (not USB Cable available in all countries) Connector Power Cord Connector EXT Connection PC Parallel Cable Connector LINE Connection Inside Color Ink Cartridge Black Ink Cartridge Control Panel Cover Set Up Your Machine...
Page 16: Choosing A Location
Choosing a Location To help guarantee trouble-free operation of your machine, place it on a flat, stable surface near your workstation. Leave enough space to allow for easy paper loading, paper unloading, and opening of the front cover. Do not place your machine: •...
Page 17: Paper Exit Tray
Paper Exit Tray Slide the Paper Exit Tray out from the base of the machine. If desired, fold out the extension tray. Document Exit Tray Insert the two tabs on the document exit tray into the slots on the front of your machine.
Page 18: Telephone Line
Telephone Line Note: There are many possible ways to connect telephone accessories to the WorkCentre 490cx. Refer to Telephone Connectivity Guidelines on page 9-23 for more details. Plug one end of the telephone line cord into the TEL LINE jack and the other end into a standard phone wall jack.
Page 19: Extension Phone
PC Cable Your Xerox WorkCentre 490cx is equipped with a parallel interface port for use with IBM PCs and compatible computers. Using the supplied Centronics parallel cable, connect your WorkCentre 490cx to a computer that supports bi-directional communications (IEEE standard 1284).
Page 20 To connect the WorkCentre 490cx to a computer using a parallel cable, follow the steps below: CAUTION: Make sure the computer is turned off, and the WorkCentre 490cx is unplugged from the power outlet. Plug the parallel cable into the connector on the back of the WorkCentre 490cx.
Page 21: Usb Cable
USB Cable Your Xerox WorkCentre is equipped with a USB interface port, that can be used if you are running Windows 98/2000 or Windows NT4.0. However, the USB cable is not provided with the machine. Note: If using a USB cable, the parallel cable is not used. In addition, the computer and the 490cx must be powered on before connecting the USB cable to the computer.
Page 22: Ac Power Cord
AC Power Cord WARNING: There is NO On/Off switch for the WorkCentre 490cx. When the AC power cord is plugged in, the machine is fully energized. Plug one end of the AC power cord into the back of the machine and the other end into a grounded AC power outlet.
Page 23 The machine turns on and performs a self diagnostic test. POWERING UP PLEASE WAIT appears on the LCD display. If you are setting up the machine for the first time, or if the machine has not been operated for an extended period of time, SET DATE AND TIME, and PRESS START will appear on the LCD display.
Page 24 Press the Start button. A flashing cursor will appear on the first character of the date in the LCD display. Enter the date and time using the Number Keypad. If you need assistance entering characters using the Number keypad, refer to Entering Alphanumeric Characters on page 3-29.
Page 25: Installing Ink Cartridges
The procedures in this section cover Ink Cartridge Installation without using the WorkCentre 490cx Printer Driver Program. To install Ink Cartridges using the WorkCentre 490cx Printer Driver Program, refer to The Xerox WorkCentre Control Program on page 5-11. Note: For the following Xerox print cartridges, please contact your nearest...
Page 26: Installing Ink Cartridges
Installing Ink Cartridges Lift open the Control Panel cover by pulling up on the Control Panel. Cartridge Compartment Cover Control Panel The Cartridge Compartment Cover is now accessible. Open the Cartridge Compartment Cover by lifting up on the recessed handle. The Cartridge Carrier Assembly moves to the center of the machine.
Page 27 Unwrap and remove the Black Ink Cartridge from its packaging. Hold the cartridge by the top only. Note: Avoid touching the electrical contacts on the cartridge. Carefully remove the sealing tape by pulling straight out on the tab located at the end of the Ink Cartridge. Note: Ensure that there are no pieces of tape remaining on the cartridge.
Page 28 Locate the Black Ink Cartridge holder inside the printer. The Black Ink Cartridge holder is located on the right side of the Cartridge Carrier Assembly and can be identified by a black key tab. Color Black Cartridge Cartridge Holder Holder Slide the Black Ink Cartridge down into the holder and push it in the direction of the arrow until it clicks into place.
Page 29 Unwrap and remove the Color Ink Cartridge from its packaging. Hold the cartridge by the black areas or colored top only. Note: Avoid touching the electrical contacts on the back of the cartridge. Carefully remove the sealing tape by pulling straight out on the tab located on the end of the Ink Cartridge.
Page 30 Locate the Color Ink Cartridge holder inside the printer. The Color Ink Cartridge holder is located on the left side of the Cartridge Carrier Assembly and can be identified by a light blue key tab. Color Cartridge Holder Black/Photo Cartridge Holder Slide the Color Ink Cartridge down into the holder and push it in the direction of the arrow until it clicks into place.
Page 31 Press the Up or Down buttons until NEW COLOR CARTRIDGE appears in the lower line of the display. Press the Start button to confirm your choice. RIGHT CARTRIDGE? appears in the top line of the LCD display. Press the Up or Down buttons until NEW BLACK CARTRIDGE appears in the lower line of the display.
Page 32: Loading Paper
Loading Paper For best results, use high quality Xerographic copy paper or inkjet paper. Using the Automatic Paper Feeder You can stack paper, envelopes, card stocks, labels, or transparencies in the Automatic Paper Feeder to feed automatically. The Automatic Paper Feeder can hold a maximum of 100 sheets of 20 lb plain paper, or 10 envelopes or other print media.
Page 33 Straighten the edges on a level surface. Note: If envelopes jam while printing, try reducing the number of envelopes in the Automatic Paper Feeder. For transparencies, be sure to use transparency stock approved for use with inkjet printers. Refer to the packaging for the transparency stock to determine the print side.
Page 34 Load the print material in the Automatic Paper Feeder. Ensure that the right edge of the media is in contact with the right side of the Automatic Paper Feeder. Do not exceed the rated capacity. Do not mix different types of print media. Refer to the following instructions for loading each type of print material.
Page 35 While squeezing the tab on the paper guide, move the guide to the right. Slide the paper guide until it lightly touches the side of the stack of print media. Do not press the paper guide too tightly to the edge of the print media;...
Page 36: Loading Envelopes
Loading Envelopes When printing envelopes, remember to use the envelope guide in the Automatic Paper Feeder. To load envelopes: Load envelopes with the address side facing up. The end of the envelope with the stamp area must enter the Automatic Paper Feeder first.
Page 37 Squeeze the Left Paper Guide and move it to the right until it lightly touches the envelope. Note: Do not feed stamped envelopes. CAUTION: Never use envelopes with clasps, snaps, windows, coated linings, or self-adhesive seals. These envelopes may severely damage the printer.
Page 38: Using The Manual Paper Feeder
Using the Manual Paper Feeder Use the Manual Paper Feeder to feed paper one sheet at a time into your machine. Note: When you print a file from your PC using the Manual Paper Feeder, ensure that you select the source and the correct paper size from your software application before starting your print job.
Page 39 Place the paper in the Manual Paper Feeder and adjust the paper guide to the width of the print material. Slide the paper guide to the right until it lightly touches the stack of print media. Do not tightly press the paper guide to the edge of the print media;...
Page 40 Ensure that the media is fed into the machine as far as it will go. Press the Start button to start manual feeding of the media. If you have more than one page to print, press the Start button for each page.
Page 41: Paper Guidelines
Paper Guidelines When selecting or loading paper, envelopes, or other special media, keep these guidelines in mind: • Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality. • Use only high quality, copier grade paper. Avoid paper with embossed lettering, perforations, or texture that is too smooth or too rough.
Page 42: Paper Selection
Paper Selection One of the most important things you can do to assure the best possible printing performance of your machine is to select the correct paper. Your machine produces letter quality print on most plain bond papers, including cotton bond and photocopying papers; it does not require special ink jet papers.
Page 43 Glossy Photo Paper Glossy photo paper is a high gloss, thicker paper that produces the look and feel of a photograph. Use this paper to produce photo-realistic prints from your printer. Transparencies Your transparencies should be products designed for use in Ink Jet products, with excellent contrast, sharpness, and color quality.
Page 44: Guidelines For Special Paper And Other Media
Guidelines for Special Paper and other Media Be sure to read any instructions that come with your special paper. These instructions provide important information regarding how to achieve the highest print quality with these papers. • It is recommended that you feed special paper types one sheet at a time. •...
Page 45 • If the print density of your page is very high, light paper stock may curl slightly due to the large amount of ink. If you need to print dense graphics, try printing on heavier stock. • Do not use thicker paper than meets the specifications for this machine. Printing with a paper that is thick enough to come in contact with the print head nozzles may damage the cartridge.
Page 46: Installing Software
Installing Software System Requirements Proper operation of the WorkCentre 490cx requires that your personal computer meets or exceeds the following system requirements: • IBM compatible personal computer, with a Pentium, 100MHz or faster processor • Windows operating environment (Windows 95, Windows 98, Windows 2000, and Windows NT 4.0) •...
Page 47: Overview Of Workcentre 490Cx Drivers
Overview of WorkCentre 490cx Drivers Before the WorkCentre 490cx can interface with your computer, you must install driver files. These drivers will enable your computer to properly communicate with the WorkCentre 490cx for printing and scanning operations. All of the necessary drivers are contained on the CD included with your WorkCentre 490cx.
Page 48: Software Installation Procedure
Software Installation Procedure In Windows 95/98, Windows 2000, or Windows NT 4.0 Make sure the Xerox WorkCentre 490cx is connected to your computer. Power off the WorkCentre 490cx by unplugging it from the wall outlet. Turn on your PC and start Windows.
Page 49 CD ROM drive), and click OK to start the installation program. The Xerox WorkCentre 490cx installation program will begin. Note: You must shut down and restart your computer to complete the installation process. If your computer does not shut down and restart automatically, you must shut it down manually and restart it before the changes you have made take effect.
Page 50: Uninstalling Software
Uninstalling Software Uninstallation of software is required only if you are upgrading the software, or if your installation fails. In Windows 95/98, Windows 2000, or Windows NT Start Windows. From the Start menu, select Programs. Locate the Start Menu Program Item for the component you wish to uninstall.
Page 51: Using The Control Panel
Using the Control Panel Print Functions FAX Functions Form Feed Resolution Use to eject paper from the Use to choose the resolution of printer if the paper is not copied or transmitted documents. automatically fed out from Confirm the printer after printing. Use to print out confirmation message Also, use to load paper if of successful FAX transmission.
Page 52 Up and Down Buttons Copy Functions Menu Use to display the next or previous menu item. Also used Use to choose special Copy/BW to make adjustments. functions. Use to select the copy Select Exit mode. Use to choose a menu selection Use to exit any function or Reduce/Enlarge or move down in the menu level.
Page 53 Job Status Use to verify background printing job sent from the PC. Speed Dial Use to dial calls and send fax documents by entering a 2-digit number. Redial/Pause Use to redial the last phone number called. You can also use it to add a pause when storing a number in LCD Display memory.
Page 54 Reports Use to print out reports and lists of significant machine information. Clear/Stop Use to stop an operation of any kind. Start Use to start a job. Also use to activate the selection shown on the LCD display. Number Keypad Lighten/Darken Use to dial numbers manually Use to change the contrast of...
Page 55: System Setup
System Setup Ringer Volume You can adjust the volume of the ringer to the desired loudness. Press the Menu button, then press the 0 + 4 buttons on the keypad. Press the Start button. The display indicates RINGER VOLUME?. Press the Start button, then press the Up or Down button to choose the desired loudness of the ringer.
Page 56: Default Settings
Press the Start button when the desired volume level is selected. The display indicates the next setup menu, DEFAULT SETTING ?. For details on the Default Settings menu, see Default Settings on page 1-45. To return to Standby mode, press the Clear/Stop button.
Page 57 Press 1. or press the Start button to enter the Default Resolution set up menu. You may also use the Up and Down buttons to select RESOLUTION. DEF. RESOLUTION [ FINE ] The current Default Resolution is displayed. Press the Left or Right button repeatedly until you locate the desired mode:...
Page 58 Press the Up and Down buttons or 2 on the Number keypad to enter the Default Contrast setup menu. DEF. CONTRAST [ NORMAL ] The current Default Resolution is displayed. Press the Left or Right button repeatedly until you find the desired mode: •...
Page 59: Arrange Alignment
Arrange Alignment The Arrange Alignment menu settings provide an easy way to check and adjust Ink Cartridge print head alignment. To run the Arrange Alignment: Press the Menu button, then press the 1 + 2 buttons on the keypad. Then press the Start button.
Page 60 After printing out the Cartridge Alignment sheet, the Cartridge Maintenance setup menu appears on the LCD display. CARTRIDGE MAINT. <15> [0-30] The letter A, located on the right end of the lower line in the display, corresponds to alignment test pattern A. The range of numbers bracketed in the center of the display line indicates the range of valid pattern selection choices.
Page 61: Clean Head
Clean Head The Clean Head procedure cleans the print nozzles and removes any deposits that may impair printing functions. To run the Clean Head Procedure: Press the Menu button, then press the 1 + 2 buttons on the keypad. Then press the Start button.
Page 62: Select Language
Select Language Select Language allows you to configure the default language for the LCD panel display. You may choose between two different languages: English and French. To select a default language: Press the Menu button, then press the 0 + 4 buttons on the keypad. Then press the Start button.
Page 63: Adjusting Speaker Volume
Adjusting Speaker Volume Press the On-Hook Dial button on the front panel to adjust the speaker volume. If you cannot hear a dial tone, check the phone line connection. Press the Up or Down button once. The display indicates the current volume level. Press the Up or Down button repeatedly until the desired loudness setting is displayed.
Page 64: Setting The Clock Mode
Setting the Clock Mode You can configure your machine to display time using either a 12 hour or 24 hour format. Press the Menu button, then press the 0 + 1 buttons on the keypad. Then press the Start button. PAPER SIZE appears on the display. Press the Up button two times.
Page 65 Using the number keypad, enter the current date using a MMDDYYYY or DDMMYYYY date format. If you make a mistake, use the right and left buttons to move the cursor to the digit you wish to change.After entering the date the flashing cursor will move into the first digit of the time.
Page 66: Setting The System Id (Your Number And Name)
Press the Start button when the date and time settings displayed are correct. The display indicates the date and time you have set, then returns to Standby mode. Note: If an invalid number is entered, the machine beeps and does not proceed to the next step.
Page 67 Enter the telephone number (up to 20 digits) to which your machine is connected. You can enter a space by pressing the Right button two times. If an incorrect number is entered, press the Left or Right button to move the cursor under the incorrect digit, then enter the correct number.
Page 68 Enter your ID name. This can be any name up to 40 characters in length. You can enter alphanumeric characters using the number keypad. Special symbols such as + and - can be included by pressing 0 repeatedly. Note: If there is an ID name previously registered, it appears in the display. If you want to enter the same letter or number in succession (for example, SS, AA, 777), enter one digit, then move the cursor by pressing the Right...
Page 69: Reports/Lists
Reports/Lists Your fax machine can print reports or lists containing useful information like Scheduled Jobs and System Data. The following reports are available for selection by the user: • TX and RX/Journal These journals consist of a Transmission Report and a Reception Report.
Page 70 • Help List This quick reference guide consists of a list detailing the machine’s basic functions and commands. • Message Confirmation Report The Message Confirmation Report lists important information about faxes sent from your machine including: the remote site fax number, a sample of the transmitted text, the number of pages faxed, the communication mode, and the communication results.
Page 71: To Print Reports/Lists
To Print Reports/Lists Press the Reports button. Press the Up or Down button to until the desired report or list is displayed. Press the Start button. The selected report or list will be printed out. Confirm Note: To obtain a Message Confirmation Report, press the button.
Page 72 Automatic Reports Some reports will print out automatically depending on machine status. The user is not required to select these reports. Note: Any report or list which is configured to print automatically will not print if your machine runs out of ink or paper, has a paper jam, or is printing a file sent from a PC.
Page 73: User Options (System Data)
User Options (System Data) Your machine has various user-selectable features. These options are preset at the factory, but you may need to change them. To find out how the options are currently set, print the System List. For more information on printing the list, see To Print Reports/Lists on page 1-60.
Page 74: Selectable Options
Press the Start button to store your choice in memory. You can exit from the System Data setup mode at any time by pressing the Clear/Stop button. When you press the Clear/Stop button, the machine stores the options you changed and returns to the Standby mode.
Page 75 • MESSAGE CONF. - A message confirmation report showing transmission information; whether the transmission was successful, how many pages were sent, etc. Press 1 to print a confirmation report automatically each time you send a fax (ON). Press 2 to turn this feature off (OFF). Press 3 to print only when an error occurs and the transmission was not successful (ERR).
Page 76 • REMOTE RCV CODE - The remote receive start code allows you to initiate fax reception from an extension phone plugged into the EXT jack on the side of the machine. If you pick up the extension phone and hear fax tones, enter the Remote Code and the machine will start receiving.
Page 77 • RX REDUCTION - When receiving a document as long as or longer than the paper installed in your machine, the machine can reduce the data in the document to fit the paper size in the machine. Use this feature if you want to automatically reduce an incoming page (that would otherwise be divided into two pages) to fit on a single page.
Page 78 Press 3 to enable vertical only RX Reduction. The machine will reduce an incoming page containing overflow data along the vertical axis only. The net effect will be a vertical compression of the image as shown below: Received Data Original •...
Page 79 • REDIAL INTERVAL - Your machine can automatically redial a remote fax machine if it was busy or does not answer the first call. Enter the number of minutes (from 1 to 15) using the number keypad. • REDIALS - Enter the number of redial attempts (from 0 to 2) you wish your machine to make.
Page 80 • LOCAL ID - Enabling this feature causes the machine to automatically print the page number, date, and time of the reception at the bottom of each page of a received document. Press 1 to turn this feature on. Press 2 to turn this feature off. •...
Page 81 • CLOCK MODE - Use this feature to determine how time is displayed on your machine. Press 1 to select a 12 hour Clock Mode. Press 2 to select a 24 hour Clock Mode. • DRPD (Distinctive Ring Pattern Detection) MODE - Distinctive Ring is a telephone company service which enables a user to use a single telephone line to answer several different telephone numbers.
Page 82 You can suspend or change Distinctive Ring Pattern Detection at any time: Press the Menu button. Press the 0 + 1 buttons on the keypad. Then press the Start button. Press the Up button once. The DRPD learn mode menu is displayed.
Page 83 With the DRPD feature active, DRPD appears in the display and the previously set reception mode is ignored. If you turn DRPD off, the machine returns to any previously set reception mode. Note: DRPD must be set up again if you re-assign your fax number, or connect the machine to another telephone line.
Page 84 1-72 Getting Started...
Page 85: Making A Copy
Chapter 2 Making a Copy Making a Copy Your machine is a high quality copier which offers the following features: • Color Copies - The WorkCentre 490cx can act as a color copier for local copies. • Adjustable Contrast - Using the Lighten/Darken button, the contrast setting can be changed to obtain the best copy quality for documents containing faint markings, dark images, photographs or other halftone images.
Page 86 • Collation - When the COPY COLLATE menu option is set to ON, the machine sorts the copy job. For example, if you print two copies of a three-page document, the machine prints one complete document (page 1, page 2, page 3) before printing a second copy (page 1, page 2, and page 3).
Page 87 Note: If you want to change the contrast or copy size, refer to Changing Copy Setup on page 2-5. Using the keypad, enter the desired number of copies, which is 1 in this case. Press the Start button. The machine will make a copy. To make 2 or more copies: Adjust the document guides to match the width of the document.
Page 88 Note: If you want to change the contrast or copy size, refer to Changing Copy Setup on page 2-5. Press the Collate button, then press 1 on the keypad. This turns on copy collation. Note: After making a copy, collation is turned off. If you want to collate again, you must turn collation on again.
Page 89: Changing Copy Setup
Changing Copy Setup When making copies, you may change the Contrast or Copy Size. This must be done after the document is inserted into the Automatic Document Feeder. After making a copy, the machine will return to the original default settings. Therefore, you must repeat the Copy Setup changes for the next copy job.
Page 90 To change Copy Size: With the document inserted in the Automatic Document Feeder, observe the LCD display. The current copy size setting is displayed on the LCD display. DOCUMENT READY AUG--20--2000 100% To change the Copy Size, continue to press the Reduce/Enlarge button.
Page 91: Collating And Sorting
Collating and Sorting The 490cx is normally set with the Collation off. Therefore, collating copies always requires that the collation be turned on before copying. Otherwise, the copies will be uncollated. To Collate and Sort copies: With the document inserted in the Automatic Document Feeder, press the Collate button.
Page 92 Selecting REV will produce copies collated in the same order that the original document is in. The machine will make one copy of page 1, page 2, and page 3, in order, then make a second copy of page 1, page 2, and page 3 until all copies have been made. SORT - REV Selecting NOR will make copies in reverse order of the original document.
Page 93: Changing The Paper Type
Press the Start button to begin the copy operation. Note: The Collate function is not available in the Photo or Color Modes. Changing the Paper Type The print quality can vary depending on the type of paper you are using. Generally, if you use better quality paper, and tell the WorkCentre you’re using better paper, you’ll get a higher quality print.
Page 94 2-10 Making a Copy...
Page 95: Sending A Fax
Chapter 3 Sending a Fax Options for Sending a Fax Using the WorkCentre 490cx You can send faxes with the WorkCentre 490cx in one of two ways: • By placing the document in the Automatic Document Feeder and entering the information required for faxing at the WorkCentre 490cx Control Panel.
Page 96 • By faxing the document directly from your computer workstation using LaserFAX Lite, a software application included with your WorkCentre. This is called PC Faxing. For information and instructions for PC Faxing, refer to PC Faxing on page 3-44. Sending a Fax...
Page 97: Manual Faxing
Manual Faxing This section provides information and instructions for faxing a document from the WorkCentre 490cx using the features of the Control Panel. Preparing Documents for Faxing or Scanning You can fax documents that are printed on standard letter, legal or A4 size paper.
Page 98: Sending A Fax Manually
• Remove all staples and paper clips before feeding the document. • Make sure any glue, ink or correction fluid on the paper is completely dry before loading the document. • Do not load documents containing different sizes or weights of paper. Sending a Fax Manually Adjust the document guides to match the width of the document.
Page 99 To insert more than one sheet, ensure that the bottom sheet enters first. Stagger the leading edge of the sheets slightly and insert them with light pressure to ensure smooth feeding. To add pages while the fax is sending, insert them face down into the Automatic Document Feeder on top of the already loaded sheets.
Page 100: Sending A Fax Using A Speed Dial Number
Sending a Fax Using a Speed Dial Number Adjust the document guides to match the width of the document. Slide the document face down into the Automatic Document Feeder until it is grasped and pulled into the machine. Press the Speed/Dial button, then enter a two digit speed dial location number.
Page 101: Sending A Fax Using Group Dialing (Multi-Address Transmission)
Sending a Fax Using Group Dialing (Multi-Address Transmission) Group Dialing can be used in conjunction with Memory Transmission or Delayed Transmission faxing operations. However, before you can access the Group Dialing feature, Group Numbers must be configured. See Group Dialing (for Multi-Address Transmission) on page 3-21 for more information.
Page 102: Sending A Fax After Talking
Select a group from the Speed Dial Directory. Note: You can use only one Group Number in a single operation. Continue the procedure to complete the (Memory Transmission or Delayed Transmission) operation. Your machine will automatically scan the document into memory and subsequently dial each of the numbers included in the group.
Page 103 Call the remote location. DIAL FAX NUMBER THEN PRESS START appears in the LCD display. Note: For a successful fax transmission, it is imperative that steps 5 to 7 occur in the proper order. When finished talking, instruct the person at the remote location to start their fax machine.
Page 104: Canceling A Transmission
Canceling a Transmission To cancel a fax: Press the Clear/Stop button at any time during the transmission. The machine continues to send the fax, and the display shows a message warning you that the machine is in use. Press the Clear/Stop button again to cancel the transmission.
Page 105 You can configure your machine to print out a confirmation report automatically each time a fax is sent. To automatically print a confirmation report: Press the Menu button, then press the 0 + 1 buttons on the keypad. Then press the Start button.
Page 106: Memory Transmission (Broadcasting)
Memory Transmission (Broadcasting) With Memory Transmission (Memory TX), documents are stored in memory and automatically sent to one or more remote stations. Use this feature to send your documents to multiple locations. You can store a maximum of ten fax numbers for a memory transmission. If you need to send your fax to more than ten locations, you can increase the number of fax locations dialed by including a Group Dial number as one of the ten numbers.
Page 107 Note: Only a single Group Dial number from the speed dial list may be used per Memory Transmission operation. Press the Start button. The display prompts you to enter another fax number. ANOTHER FAX NO.? 1. YES 2. NO If you have entered the last fax number, press the Start button.
Page 108: Delayed Transmission
Delayed Transmission You can configure your machine to send a fax at a specified time. Up to 10 delayed transmission operations can be reserved in your machine. Place the document face down in the Automatic Document Feeder. If desired, adjust the resolution and contrast. For details, see Resolution on page 3-25 and Contrast on page 3-27.
Page 109 If you have entered the last fax number setting, press the Start button. If you want to send the document to more than one location, press the 1 button and enter another fax number using the numeric keypad, or two digit Speed Dial number.
Page 110 Press the Start button. The display shows the current time on the upper line and prompts you to enter the time the fax will be sent.Using the Number keypad, enter the time the fax will be sent. Use the Up or Down button to switch between AM and PM.
Page 111: Adding Documents To A Standby Operation
Adding Documents To a Standby Operation You can add documents to a Delayed Transmission previously entered into memory. Place the document face down in the Automatic Document Feeder. If necessary, adjust the resolution and contrast. For details, see Resolution on page 3-25 and Contrast on page 3-27. Press the Menu button, then press the 1 + 0 buttons on the keypad.
Page 112 Press the Start button to confirm. The display shows operations currently reserved in memory. 09:00 AM DELAY TX FAX1 Press the Up or Down buttons repeatedly until you find the operation you want to add documents to, then press the Start button.
Page 113: Canceling A Standby Operation
Canceling a Standby Operation Press the Menu button, then press the 1 + 0 buttons on the keypad. Then press the Start button. The display prompts you to select 1.ADD or 2.CANCEL. Press 2. The display shows the operations currently reserved in memory.
Page 114: Dialing A Speed-Dial Number
Enter the telephone number you want to store, then press the Start button. To assign a name to the number, enter the desired name. For information on how to enter names, see Entering Alphanumeric Characters on page 3-29. If you don’t want to assign a name, skip this step. Press the Start button when the name appears correctly or without entering a name.
Page 115: Group Dialing (For Multi-Address Transmission)
Group Dialing (for Multi-Address Transmission) Multiple speed dial numbers can be registered as a Group. By using the Group number, you can send a document to multiple parties in a single operation. Up to ten numbers may be stored as a Group. Your machine will dial the remote numbers in a stored sequence.
Page 116 Press the location (51 through 70) you want to use for Group Dial, then press the Start button. The LCD display prompts you to confirm your choice. GROUP NO. :S02 1.YES 2.NO Press 1 to confirm your selection or 2 to cancel it and choose a different Group Dial location.
Page 117 Press the Start button. Repeat step 4 and this step to include more destination numbers in the group. Press the Clear/Stop button when you have entered all the telephone numbers you want to include in the group. The display asks you to enter a name.
Page 118: Setting Document Resolution And Contrast
Using Group Dialing Group Dial numbers can be used for Memory Transmission, Delayed Transmission, or Continuous Polling operations. See Memory Transmission (Broadcasting) on page 3-12, Delayed Transmission on page 3-14, and Polling Remote Machines (CONT. POLL) on page 4-10. Setting Document Resolution and Contrast It is recommended for good quality transmission that you fax documents that were printed with a typewriter, felt tip pen, black ink or laser printer.
Page 119: Resolution
Resolution Press the Resolution button to increase sharpness and clarity. By pressing the Resolution button repeatedly after loading a document, you can choose between STANDARD, FINE, or SUPER FINE modes. Resolution cannot be changed during a job. The document types recommended for these settings are described in the table on the next page.
Page 120 Mode Recommended for... Documents with normal sized characters. Standard Fine Documents containing small characters or thin lines, or for sending documents printed with a dot-matrix printer. Super Documents containing extremely fine detail. SUPER FINE mode Fine works only if the remote machine also supports SUPER FINE resolution.
Page 121: Contrast
Contrast Press the Lighten/Darken button to compensate for the brightness or darkness of your faxed document. By pressing the Lighten/Darken button repeatedly after loading a document, you can choose between NORMAL, DARKEN, LIGHTEN, or FAX PHOTO. Mode Recommended for... Normal Faxing most documents.
Page 122: Using The Number Keypad
Using the Number Keypad As you perform various tasks, you will need to enter names and numbers using the Number keypad. For example, when you set up your machine, you enter your name (or your company’s name) and telephone number. When setting up Speed Dial numbers, you will also need to enter telephone numbers and names.
Page 123: Entering Alphanumeric Characters
Entering Alphanumeric Characters Locate the button labeled with the character you want. Press the button repeatedly until the correct letter appears in the display. For example, to enter the letter O, press the 6 key (labeled MNO). Each time you press the 6 key, the display shows a different letter, first M, the N, and O, and finally 6.
Page 124 Note: Only upper case letters are available. The letter appears in the display. NAME: O To enter another letter, locate the Number keypad button labeled with the letter you want. Press the button repeatedly until the letter appears in the display. If the next letter is printed on the same Number keypad button, move the cursor by pressing the Right button, then press the Number...
Page 125: Keypad Character Assignments
The blinking cursor moves right and the next letter appears in the display. NAME: OP If the letter that appears is not the one you wish to enter, press the Number keypad button repeatedly until the letter you wish to enter appears in the display.
Page 126: Editing Numbers Or Names
Editing Numbers or Names If you make a mistake while entering a number or name, move the cursor under the wrong character by pressing the Left or Right button. Press the correct number to change or press the Clear/Stop button to delete the character. Inserting a Pause With some private telephone systems, you must dial an access code (9 for example) and listen for a second dial tone before dialing an outside number.
Page 127: Redial/Pause
Redial/Pause Redial/Pause redials the last number, the last ten numbers, or adds a pause when storing a number in Phonebook memory. To redial the last number called: Press the Redial/Pause button. If a document is loaded in the document tray, the machine automatically begins to send. Redial Memory To search through Redial memory: Press and hold the Redial/Pause...
Page 128: Automatic Redial
Automatic Redial If the number you dial to send a fax is busy or there is no answer, the machine beeps, hangs up, and waits for the specified retry period. It then redials the number. If, after the specified number of retry attempts (retry count) the machine fails to connect, it returns to Standby mode.
Page 129: On-Hook Dial
On-Hook Dial On-Hook Dial is used to go on-line and dial numbers manually (live). The dial tone is present and numbers are dialed as you press the digits on the keypad. This is useful for interactive dialing, when you must wait for voice prompts and make selections by entering certain digits.
Page 130: Searching By The First Letter
Each time you press the Up or Down buttons, the display shows the next number stored in memory. While searching through the machine’s memory, you’ll see that each entry is preceded by one of three letters: ‘S’ for speed, or ‘G’ for group dial number.
Page 131: Tone Switching
Tone Switching If your telephone service is configured for pulse dialing, you may still need to use Touch Tone signals to perform special operations by phone. Bank-by- phone and voice mail are two examples of systems that require Touch Tone signals.
Page 132 Press the Menu button, then press the 0 + 8 buttons on the keypad. Then press the Start buttons. Enter the telephone number of the remote machine. There are two methods available to do this: • Direct entry of the telephone number using the numeric keypad. •...
Page 133: Polling
Polling What is Polling? Polling is used when one fax machine requests another to send a document. This is useful for sending unattended faxes. The person who wants to receive the document calls the machine holding the original and requests that the document be sent.
Page 134 Press the Menu button, then press the 0 + 9 buttons on the keypad. Then press the Start button. The display prompts you to choose one of the two polling options: SEND (Transmission Polling setup) and CONT. (Continuous Polling). (For continuous polling, refer to page 4-9.) Press the Start button to confirm SEND.
Page 135 Press the Start button. If you do not want to secure the transmission with a Poll code, press the Start button when the display shows 0000. If you previously entered a poll code, and do not want one, you may enter 0000 and then press the Start button.
Page 136: Adding Documents To The Job To Be Polled
Adding Documents To the Job to be Polled If you want to add documents to the original documents waiting in memory to be polled, follow the procedure below. Place the additional documents face down into the Automatic Document Feeder. Press the Menu button, then press the 1 + 0 buttons on the keypad.
Page 137: Cancelling A Job Already In Memory Which Is Waiting To Be Polled
Cancelling a Job Already in Memory Which is Waiting to be Polled If you want to cancel a job already in memory waiting to be polled, follow the procedure below. Press the Menu button. Press the 1 + 0 buttons on the keypad. Then press the Start button.
Page 138: Pc Faxing
PC Faxing This section provides information and instructions for PC Faxing from a computer workstation connected to the WorkCentre 490cx. Using this method, a fax is sent without first printing it and placing the printed document in the Automatic Document Feeder. This process is controlled by a PC Faxing application called LaserFAX Lite.
Page 139: Laserfax Installation
LaserFAX Installation To install LaserFAX Lite, no additional special hardware is required. Simply ensure that the WorkCentre 490cx is connected to the computer workstation using either the supplied IEEE 1284 parallel cable or a USB cable, and a phone line has also been connected to the Tel Line input on the back of the WorkCentre 490cx.
Page 140: Sending Faxes With Laserfax Lite
Sending Faxes with LaserFAX Lite The steps performed to fax using LaserFAX Lite are very similar to the steps performed to print a document from a word processing application. However, when selecting the printer that will receive the document, you will select LaserFAX.
Page 141 After the document has been converted to a fax image, the Fax Conversion dialog will be displayed. This dialog prompts you for details of the transmission. Enter the fax number manually or click the Phonebook button to select from your LaserFAX Phonebook. If you have already defined entries in the Phonebook you can type a key name assigned to a Phonebook entry and LaserFAX Lite will look up the associated fax number.
Page 142 (Optional) You may add a Cover Sheet as the first page of your fax by either typing the file name for the cover sheet in the Cover sheet: field, or by clicking the cover sheet button and selecting from the list of cover sheet files displayed.
Page 143 (Optional) If a printed copy of the fax is desired when the document is faxed, select the Print checkbox. (Optional) Select other features available under the Advanced>> button selection. For more information on this features see Fax Conversion Dialog Advanced Features on page 3-51. To fax the document, click the OK button.
Page 144 The fax job will appear in this list until it is transmitted using the features of the LaserFAX application. At that time, it will be displayed in the Jobs completed list. Note: The features of the LaserFAX application are briefly described under LaserFAX Application Features on page 3-58.
Page 145: Fax Conversion Dialog Advanced Features
Fax Conversion Dialog Advanced Features When the Fax Conversion dialog is displayed, there is an Advanced>> button that can be selected which makes available several other features for the fax job. When the Advanced>> button is selected the dialog below is displayed.
Page 146: Cover Sheet Options
Cover Sheet Options The cover sheet options on this page can be used to select an existing cover sheet, or create a new sheet. Cover Sheet In this location, you can select a previously created and saved cover sheet. Recipient In this field the recipient of the fax is entered.
Page 147: The Send Options Button
The Send Options Button Selecting the Send options button will cause the following dialog to be displayed: Sub Address A subaddress may be up to 20 digits long and is sometimes used to automatically route the outgoing fax to a specific fax machine. Signature A signature may be up to 20 digits long and may be sent and received with the fax.
Page 148: The Attach Button
The Attach Button The Attach button is used to attach documents to the current fax job by referencing the file name of the fax document. Using the features available under the Attach... button, documents that are already prepared as faxes can be attached to the current job. When the Attach...
Page 149 To use the Attach... feature: Click on the Fax button. Select the file you want to attach and click on OK. You can select several faxes at once by holding down the CTRL key and clicking on the faxes that you wish to attach. When all files are attached to the fax job, select OK to fax the job and its attachments.
Page 150: The Keep Button
The Keep Button The Keep... button will allow you to keep a copy of the fax on the workstation hard disk. When the Keep... button is pressed, the following dialog is displayed: 3-56 Sending a Fax...
Page 151 To use the features of this dialog, perform the following steps: The name of the file and the application in which it was generated are displayed in the Description: field. Edit the description and enter a filename. The default file type will be .FAX. (Optional) Select Attach to existing file to attach the fax to the end of an existing fax document.
Page 152: Laserfax Application Features
LaserFAX Application Features In this section, the features of the LaserFAX application are briefly described. For additional information on the functions and features of the LaserFAX application, refer to the on-line help system for LaserFAX. The LaserFAX application is displayed when a fax is sent from the WorkCentre 490cx.
Page 153: Laserfax Application Toolbar Features
LaserFAX Application Toolbar Features The features of the LaserFAX Toolbar are as follows: The Viewer Button This will load the LaserFAX Viewer to display the fax file currently selected in the All Jobs pending, Received faxes or Fax files list. The Print Button This will print the current fax or list.
Page 154 The Go Button This will release the selected fax from hold or failed status. If a job is shown as pending, a retry may be scheduled. Clicking on the green traffic light will cause the LaserFAX application to try sending again without waiting for the retry interval.
Page 155 The SendFax Button This button is used to transmit the selected fax document or the document associated with the fax job The Scan Button If you are using an external fax machine with LaserFAX you can use this to scan documents into your PC. The QuickFax Button This allows you to send a fax without using any other program.
Page 156: The Laserfax Phonebook
The LaserFAX Phonebook The LaserFax application has a phonebook that can be used to enter up to 20 entries. These entries can then be selected from the phonebook, or can be specified by using a key name. For frequently used numbers, this feature saves time and effort.
Page 157: Troubleshooting Laserfax
Troubleshooting LaserFAX When LaserFAX does not activate, ensure that: • The WorkCentre 490cx is connected and plugged in. • The parallel interface cable is properly connected and is not longer than 6 feet. • No error message is displayed on the WorkCentre 490cx. If an error message is displayed, check the Troubleshooting section of this manual to diagnose the problem.
Page 158 3-64 Sending a Fax...
Page 159: Receiving A Fax
Chapter 4 Receiving a Fax Options for Receiving a Fax Using the WorkCentre 490cx Using the WorkCentre 490cx, you can receive a fax in one of two ways: • By allowing the WorkCentre 490cx to answer, receive, and print all incoming faxes.
Page 160 • By receiving faxes directly to your computer workstation using LaserFAX Lite software. This is called PC Fax Reception. For information and instructions for PC Fax Reception, refer to PC Fax Reception on page 4-16. Receiving a Fax...
Page 161: Reception Modes
Reception Modes Your multi-function machine has four reception modes as described below: • FAX The machine answers an incoming call and immediately goes into fax receive mode. This is the normal AUTO ANSWERING mode. • TEL In TEL mode, automatic fax answering and reception is turned off.
Page 162: Determining The Reception Mode
Determining the Reception Mode The current reception mode is displayed in the bottom line of the LCD display window after pressing the Receive Mode button. The selections are FAX, ANS/FAX, TEL, and DRPD. (DRPD is displayed only if previously setup. Refer to Distinctive Ring Pattern Detection (DRPD) on page 4-9).
Page 163: Adjusting Ringer Volume
Adjusting Ringer Volume The ringer volume can be adjusted according to a suitable level. The selections are LOW, MED, or HIGH. Press the Menu button, then press the 0 + 4 buttons on the keypad. Then press the Start button. Ringer volume is the first item displayed.
Page 164: Receiving Manually In Tel Mode
Receiving Manually in TEL Mode If you have an external phone connected to the EXT jack on the left side of the machine, you can answer voice phone calls and receive faxes manually. Press the Receive Mode button until the display indicates TEL. Answer an incoming call by picking up the external phone.
Page 165: Receiving Automatically In Ans/Fax Mode
Receiving Automatically in ANS/FAX Mode To use this mode, you attach an answering machine to the EXT jack on the left side of your machine. Press the Receive Mode button until the display indicates ANS/ FAX. Any incoming voice calls will be answered by the answering machine.
Page 166: Receiving A Fax When The Machine Is Out Of Paper
Receiving a Fax When the Machine is Out of Paper Incoming fax transmissions are automatically stored in memory under the following conditions: • The WorkCentre 490cx is out of paper • A paper jam occurs • A document is copying •...
Page 167: Distinctive Ring Pattern Detection (Drpd)
Distinctive Ring Pattern Detection (DRPD) Distinctive Ring is a telephone company service which enables the use of a single telephone line to answer several different telephone numbers. The number used to call a phone with this feature is identified by a distinctive ringing pattern consisting of various combinations of long and short ringing tones.
Page 168: Polling
Polling What is Polling? Polling means that one fax machine requests another to send a document. This is useful for sending unattended faxes. The person who wants to receive the document, calls the machine holding the original and requests the document. In other words, it "polls" the machine holding the original document.
Page 169 Press the 0 + 9 buttons on the keypad. Then press the Start button. The display shows the polling options: SELECT POLLING 1. SEND 2.CONT. Press 2. CONT. (Continuous Polling). The display asks you to enter the number of the remote fax machine. Enter the telephone number of the remote machine.
Page 170 The display asks if you want to enter another fax number to receive documents from another location. Press the 1 button and enter another fax number using the number keypad, or two digit Speed Dial number. The number appears in the display. Press the Start button.
Page 171 If the remote machine is secured with a poll code, you must enter the correct code, and press the Start button. This would be provided by the remote operator (user). If the remote machine is not secured with a poll code, or does not have this feature, press the Start button to accept [0000] which represents no code.
Page 172 The display prompts for the Interval Time (time between calls) of the continuous polling. For example, to set your machine to poll the remote machine at 30-minute intervals, enter 0030. INTERVAL TIME HH:MM Enter the interval time for polling. Press the Start button.
Page 173 The machine display returns to the standby mode. The machine display will alternate every four seconds between time/reception display and continuous poll/scheduled time display. READY 03:00 PM JAN-15-1999 100% READY 03:00 PM CONT. POLL 04:40P Poll Schedule Time After Continuous Polling ends, a multi-communication report will be printed to show the result (if the report is enabled).
Page 174: Canceling Continuous Polling
Canceling Continuous Polling Press the Menu button, then press the 0 + 9 buttons on the keypad. Then press the Start button. Select 2. CONT. Select CANCEL, then select 1. YES. PC Fax Reception This section provides information and instructions for receiving faxes directly to a computer workstation connected to the WorkCentre 490cx.
Page 175: Laserfax Lite Installation
LaserFAX Lite Installation To install LaserFAX Lite, no additional special hardware is required. Simply ensure that the WorkCentre 490cx is connected to the computer workstation using either the supplied IEEE 1284 parallel cable or a USB cable, and a phone line has also been connected to the Tel Line input on the left side of the WorkCentre 490cx.
Page 176: Receiving Faxes With The Workcentre 490Cx
WorkCentre 490cx. To do this, perform the following steps: In the Xerox WorkCentre 490cxFAX program group, select LaserFAX Lite Config. The dialog shown below will be displayed: On this dialog, select the Edit Device button. This will cause the Edit Device Details dialog to be displayed.
Page 177 On this dialog, select the Receive Faxes to PC checkbox. Select OK. When a fax is received, an entry for the received fax will be displayed in the Received faxes list. Double click on the entry to view it. You can then decide whether to keep it, delete it, print it, or send it to another recipient.
Page 178: Troubleshooting Laserfax Lite
Note: When LaserFAX Lite is running it is not possible to print or scan using the WorkCentre 490cx if Receive faxes to PC is selected. If Receive Faxes to PC is selected, to allow printing or scanning on the WorkCentre 490cx you must shutdown LaserFAX Lite, or temporarily disable Receive Faxes to PC by performing the following steps: Select the Display, Device information menu.
Page 179: Printing
Chapter 5 Printing Printing a Document This procedure describes the general steps required for printing from various Windows applications. The exact steps for printing a document may vary depending on the application program you are using. Refer to your software application’s documentation for the exact printing procedure. The following steps describe the typical process to print from a Windows environment: Make sure that your machine is properly connected to the computer.
Page 180: Printer Settings
Choose Print or Print Setup from the File menu. Make sure the WorkCentre 490cx is selected as your default printer on your selected port. Click on the Properties or Setup button if you want to make any adjustments that are appropriate for printing your document. (See Printer Settings on page 5-2.) Click on OK to close the Properties dialog box.
Page 181 The WorkCentre 490cx printer driver features are described in the following sections and arranged according to operating system. For Windows 95/98 refer to Windows 95/98 Printer Settings on page 5-4. For Windows NT 4.0, refer to Windows NT 4.0 Printer Settings on page 5-9. Note: All screen captures for the following section were taken from within the Windows 98 environment.
Page 182: Windows 95/98 Printer Settings
Selecting Properties will provide access to the Page, Main, and Advanced tabs. • Select the Xerox WorkCentre 490cx printer from the Settings/Printers folder, then select Properties from the File menu. This method will provide access to the General, Details, and Sharing tabs, as well as the Page, Main, and Advanced tabs.
Page 183 When you see the Printer properties displayed, you can then review and change whatever settings are needed for your print job. If accessed through the Printers folder, the Printer properties consist of seven tabs: • General tab - for viewing and changing general Windows 95 printer information.
Page 184 Page Tab Note: If this tab is accessed through the Printers folder, any changes made to settings will become the default settings for the printer. Settings made when the printer properties are accessed through an application File menu and Print or Print Setup will remain active until the application you are printing from is closed.
Page 185 The media size options are: Letter 8.5 x 11 in. (also Coated, Envelope No. 9 (3 7/8 x 8 7/8 in.) Glossy, Letter Transparency/ Film, Iron On, Greeting card) A4 210 x 297 mm. (also Coated, Envelope No. 10 (4 1/8 x 9 1/2 Glossy, Transparency/Film, Iron in.) On, Greeting card)
Page 186: Main Tab
Main Tab Note: If this tab is accessed through the Printers folder, any changes made to settings will become the default settings for the printer. Settings made when the printer properties are accessed through an application File menu and Print or Print Setup will remain active until the application you are printing from is closed.
Page 187: Windows Nt 4.0 Printer Settings
Properties button. This provides access to the Page Setup, Advanced, and Cartridges tabs. • Select the Xerox WorkCentre 490cx printer from the Settings/Printers folder, click the right mouse button, then select Document Defaults from the drop-down list. This provides access to the Page Setup, Advanced, and Cartridges tabs.
Page 188: Advanced Tab
Advanced Tab The Advanced tab is a main control center for choosing most of the settings which govern the appearance and printing of your document. Note: When Paper Size is selected, the second window which opens includes the Custom Paper Size button. Cartridges Tab The Cartridges tab provides you with options for changing, cleaning, and aligning print cartridges and for printing test pages.
Page 189: The Xerox Workcentre Control
The Xerox WorkCentre Control Program In addition to the printer driver, the printer software also includes the Xerox WorkCentre Control Program. The WorkCentre Control Program contains setup options that define the operation of your machine. If selected in the Options Tab, the control program is displayed during a print operation.
Page 190: Starting The Workcentre 490Cx Control Program
The Xerox WorkCentre 490cx Control Program window opens. Xerox WorkCentre 490cx Control Program Window When the Xerox WorkCentre 490cx Control Program on LPT1 window opens, click the appropriate tab for the options you want to display. On the appropriate tab, specify your changes.
Page 191 This tab allows you to specify the Control Program setup options, such as Running Minimized and Closing Status at End of Job. Note: If a Xerox printer or another printer is connected to the same port on your computer through a switch box or other device, check Disable Xerox WC490cx DOS Printing and restart Windows before switching from one printer to the other.
Page 192 Using the Cartridges Tab This tab allows you to view the level of ink in the cartridges and to choose cartridge options. The cartridge options include Installation of the Black and Color Cartridge, Cleaning Print Nozzles and Aligning Cartridges. Using the DOS Printing tab Use the DOS Printing tab to change print settings for DOS applications that run from the DOS prompt in Microsoft Windows.
Page 193: Scanning
Chapter 6 Scanning Overview The WorkCentre 490cx TWAIN Scanner Program is an image-scanning program that operates under various image-editing and OCR applications. The WorkCentre 490cx TWAIN Scanner Program includes drivers which may be used with any TWAIN-compliant application software. The scanner program software will operate the WorkCentre 490cx scanner.
Page 194: The Workcentre 490Cx Twain Scanner Program
The TWAIN standard also allows many software packages access to the same image input device. Examples of some TWAIN-compliant software packages are: ScanSoft Pagis Pro, ScanSoft TextBridge Pro and Adobe Photoshop. ScanSoft Pagis Pro and Textbridge Pro are provided with your WorkCentre 490cx.
Page 195: Starting The Workcentre 490Cx Twain Scanner Application
To access these features, the WorkCentre 490cx TWAIN Scanner window below opens when Acquire (or a similar selection) is selected from the File menu of a TWAIN compliant image editing application. With this array of image previewing and scanning functions, you can see the results of the changes you made to an image, before you save the images you create.
Page 196 To use the WorkCentre 490cx as a scanner, the following are required: • WorkCentre 490cx TWAIN Scanner application installed on the workstation connected to the WorkCentre 490cx. • A TWAIN compliant image editing software application (for example, ScanSoft Pagis Pro, TextBridge, or Adobe Photoshop). The WorkCentre 490cx TWAIN Scanner window will be displayed when you choose the WorkCentre 490cx to scan documents or photographs from the TWAIN compliant image editing application.
Page 197 Select WorkCentre 490cx in the Select Source dialog box. Open the File menu, and select the Acquire option. The WorkCentre 490cx TWAIN Scanner window will appear. Open the File menu, and select the Acquire option. The WorkCentre 490cx TWAIN Scanner window will appear. The WorkCentre 490cx TWAIN Scanner window appears, you can select the appropriate scan options for the document or photograph to be scanned.
Page 198 From the File menu, click on Select Scanner. A list of supported scanners will be displayed. From the list, select Xerox WorkCentre 490cx (TWAIN). Click OK. From the TextBridge Pro Process menu, select Get Page. A Page Type dialog will be displayed.
Page 199: The Workcentre 490Cx Twain Scanner Window
Adjust the scan options as desired before initiating the final scan. Reload the document back into the Automatic Document Feeder. Click the Scan button. The document is scanned by the WorkCentre 490cx and the updated image is displayed in TextBridge Pro. Note: For questions concerning TextBridge Pro, either refer to the on-line help or visit the Pagis web site at http://www.pagis.com.
Page 200: Scanner Control Tabs
Scanner Control Tabs You can adjust the settings for the document or photograph to be scanned prior to capturing the image using the features of the Scanner Control Tabs. Each of these tabs is described in detail in the following sections of this User Guide: •...
Page 201 True Color, RGB In this scan mode, your scanner captures 24 bits of color image information for every dot (pixel) in your resulting scanned image. Therefore over 16 million colors are possible. RGB simply stands for Red-Green-Blue; these being the additive primary colors.
Page 202 256 Colors Images scanned in 256 Colors mode are scanned in a maximum of 256 colors. The quality is not as high as True Color, RGB, but it is acceptable for most applications. File sizes are considerably smaller than those of True Color, RGB.
Page 203 Halftone B/W This scan mode uses various combinations of black and white pixels to simulate gray scales. While not the same level of image quality as the Gray 256 Scales image type, this image type is good for continuous tone images where smaller file size is more important than ideal image quality.
Page 204 Resolution The resolution setting determines the amount of information the scanner will capture in a scanned image. Resolution is measured in dpi (dots per inch). The higher the resolution is, the finer the image detail and the bigger the image file size is. Increasing the resolution will result in corresponding increases in image detail and image file size.
Page 205 Reduce/Enlarge This feature allows an image to be automatically enlarged or reduced as it is scanned. The default scaling factor is 100%. The selected scaling factor affects size of the printed scan output. This feature is available when the scanned image type is set to one of the color choices or to Gray 256 scales. Note: When scanning a printed image for screen display only, scale the image down to increase processing speed and decrease the file size.
Page 206 The units of measurement may be changed to inches, centimeters, millimeters, pixels, picas, points, or percentages of the original image dimensions by selecting the desired unit of measurement from the Units drop-down list boxes to the right of the Height and Width text boxes. To prevent distortion of the image when changing height and width values, the height and width values are automatically linked–you need only enter one value, either a Height or Width value.
Page 207: The Image Quality Tab
The Image Quality Tab The features of the Image Quality tab are described below. All of the features of this tab are available when the True Color RGB, 256 Colors, and Gray 256 Scales selections are made for Image Type. Refer to the table below which indicates the tab features that are available for the Lineart B/W and Halftone B/W Image Type selections.
Page 208: The Filters Tab
The Filters Tab The features of the Filters Tab are described below, and are used to apply various visual modifications to the scanned image. All of the features of this tab are available when the Color or Gray 256 Scales selections are made for Image Type.
Page 209: Preview Window
Preview Window After adjusting the settings in the Scanner Control window, choose any one of the tools in the Preview Window to further enhance the image. Overview 6-17...
Page 210 6-18 Scanning...
Page 211: Troubleshooting
Chapter 7 Troubleshooting This section describes Troubleshooting for the following areas: • Clearing Jams • LCD Display Error Messages • Fax Problems • Printer Problems • Print Quality Problems • Scanning Problems Refer to the specific subsection for a description of the problem and associated solutions.
Page 212: Clearing Jams
Clearing Jams Document Jams While Sending a Fax If a document jams while you are sending it, DOCUMENT JAM appears in the display. CAUTION: Do not pull the document out of the slot or you may damage your machine. Open the control panel by pulling lightly on the Control Panel cover. Troubleshooting...
Page 213: Paper Jams While The Machine Is Printing
Carefully remove the jammed document. Close the control panel firmly until it clicks into place. Paper Jams While the Machine is Printing If paper jams occur, an error message appears in the display. Follow the steps below to clear jam. To avoid tearing paper, pull the jammed paper out gently and slowly.
Page 214 Remove the jammed paper by gently pulling it straight up as shown in the diagram below. After you remove the jammed paper, reload the stack of paper back into the Automatic Paper Feeder with the print side facing you. Before loading, ensure the edges of the stack of paper are even and straight.
Page 215 Adjust the paper guide to match the width of the paper. Clearing Jams...
Page 216: If Paper Is Jammed In The Printer Output Area
If Paper is Jammed in the Printer Output Area If the paper jams as it exits to the printer exit tray, PAPER JAM will appear on the display. Remove the jammed paper by pulling gently on the paper as shown in the diagram below. CAUTION: If there is resistance when you pull the paper, and it does not move easily when you pull, stop pulling.
Page 217: If Paper Is Jammed Inside The Machine
If Paper is Jammed Inside the Machine Open the Control Panel cover (1) and the Cartridge Compartment cover (2). Clearing Jams...
Page 218 Carefully remove the jammed paper as shown in the diagram below. Close the Control Panel cover and the Cartridge Compartment cover. Troubleshooting...
Page 219: Tips For Avoiding Paper Jams
Tips for Avoiding Paper Jams By carefully selecting print materials and loading them properly, you should be able to avoid most paper jams. If jams do occur, follow the steps outlined in Clearing Jams on page 7-2. If jams occur frequently, make sure that you are following these tips to avoid jams.
Page 220: Lcd Display Error Messages
LCD Display Error Messages Table 1: LCD Display Meaning Solution CHECK CARTRIDGE The print cartridge is not Following the proce- correctly installed in the dure in Installing Ink Cartridges on page 1- machine. 13, remove and re- install the print car- tridge.
Page 221 LCD Display Meaning Solution LINE ERROR Your machine cannot • Try again. If the connect with the remote failure persists, wait site, or it has lost contact an hour or so for the because of a problem on line to clear, then the phone line.
Page 222 LCD Display Meaning Solution NO PAPER The paper feed tray is If the machine runs out empty. of paper, it will restart printing when more The message is also dis- paper is loaded. played if paper narrower than A4, Letter, or Legal If it runs out when print- is loaded to print a PC ing from a PC, press the...
Page 223 LCD Display Meaning Solution RESOURCE ERROR OR Internal system errors Look for obvious error SYSTEM ERROR detected. conditions like jams, out of paper, ink or memory. If the problem persists, power the machine off and on. Any documents in memory may be lost. DIAL ERROR Error detected when Carefully follow...
Page 224 LCD Display Meaning Solution BAD-PAGE ERROR Errors detected in the Check receive pages for document. acceptable print qual- ity. Although errors may have been detected they may not be notice- able in the copy. If poor quality pages have been received, request those pages to be resent.
Page 225: Fax Problems
Fax Problems Table 2: Symptom Solution The machine is not work- • Unplug the power cord and plug it in. ing, there is no display, and • Check for power at the outlet. the buttons are not work- ing. There is no dial tone. •...
Page 226 Ensure that you are hanging up the handset receive faxes manually. before you press the Start button. NOTE: This applies only to Xerox WorkCentre 490cx models equipped with a telephone con- nected to the EXT jack on the side of the machine.
Page 227 Symptom Solution Spots or lines appear on • Check to see if the phone line is noisy. received faxes. • Check the print head in your machine by making a copy. • Check the transmitting machine for a dirty scan glass. The machine dials a num- The other machine may be turned off, out of ber, but fails to make a con-...
Page 228: Printer Problems
Printer Problems Table 3: Symptom Cause and Solution The printer does not print. • The PC cable is not connected properly. • The PC cable is defective. Swap the cable with one known to work. If necessary, replace the cable. •...
Page 229 Symptom Cause and Solution Half of the printed page is • The page layout is too complex. Simplify the blank. page layout, and remove any unnecessary graphics from the document. • The page orientation setting may be incorrect. Change the page orientation in the Print Setup dialog box.
Page 230 Symptom Cause and Solution The paper constantly jams. • There is too much paper in the Automatic Paper Feeder (APF). Remove some of the paper from the APF. If printing onto transparencies, or labels, insert them one at a time in the Manual Paper Feeder. •...
Page 231: Print Quality Problems
Print Quality Problems Table 4: Symptom Cause and Solution Light or blurred characters. • You may be using Draft quality or Normal quality mode. Try using High 1200 dpi print quality mode. • The print cartridge may be running out of ink.
Page 232 Symptom Cause and Solution Characters with white lines • The print cartridge may be running out of ink. Replace the print cartridge. The Status monitor shows the amount of ink left in the cartridge. • Remove and reinstall the print cartridge. See Replacing the Ink Cartridge on page 8-19.
Page 233 Symptom Cause and Solution Printed color does not • The color print cartridge has run out of one match screen colors. or more inks. Install a new cartridge. See Replacing the Ink Cartridge on page 8-19. • The print head may need cleaning. See Print Cartridge Nozzle Test on page 8-9.
Page 234 Symptom Cause and Solution Printer seems to be print- • Check the print cartridge. Tape may be ing, but no characters are covering the ink nozzles of the print printing. cartridge. • The print cartridge may be out of ink. Replace with a new one.
Page 235: Paper Feeding Problems
Paper Feeding Problems Table 5: Symptom Cause and Solution Clear the paper jam. See Paper Jams While the Paper is jammed during printing. Machine is Printing on page 7-3. Paper sticks together. • Ensure there is not too much paper in the Automatic Paper Feeder (APF).
Page 236 Symptom Cause and Solution Paper skews or buckles • Ensure there is not too much paper in the APF. Depending on the thickness of your paper, the APF can hold up to 100 sheets of paper. • Make sure the paper guide does not cause the paper to bow in the APF.
Page 237: Scanning Problems
Scanning Problems Table 6: Symptom Cause and Solution You cannot scan a docu- • Make sure you load the document to be ment into memory. scanned in the document tray. • There may not be enough available memory to hold the document you want to scan. •...
Page 238 Symptom Cause and Solution The following message Insert the document properly and push it down appears on the computer until the machine grips the document. screen: There is no document or the document is loaded improperly. Insert the docu- ment properly and try again.
Page 239: Maintenance
Chapter 8 Maintenance Clearing Memory You can selectively clear information stored in your machine’s memory. Press the Menu button, then press the 0 + 5 buttons on the keypad. Then press the Start button. MEMORY CLEAR ITEM (1-4) appears briefly on the display followed by the list shown below.
Page 240 Memory Clear Items 1. SYSTEM ID The System ID number and name are cleared from the machine’s memory. 2. SYSTEM DATA Restores user-selectable options to the default value. 3. PHONEBOOK/ Clears the Group Dial numbers stored MEMORY in memory. All the Scheduled Job operations you have reserved are also canceled.
Page 241: Cleaning The Document Scanner
Cleaning the Document Scanner To keep your machine working properly, occasionally clean the white roller, Automatic Document Feeder (ADF) rubber, and the scanning glass. If they are dirty, documents sent to another fax machine may not be clear. Power off the WorkCentre 490cx by unplugging it from the wall outlet. Open the Control Panel by pulling lightly on the Control Panel Cover assembly.
Page 242 Disassemble the white roller as follows: Both ends of the white roller have plastic bushings that are used to secure the roller in the machine. Pull the two bushings slightly inward (A). Rotate the bushings until they reach a vertical position (B). Pull the roller upward and out of the machine.
Page 243 Wipe the roller surface with a soft cloth dampened with water. Using a cotton swab or a soft dry cloth, clean the ADF rubber pad. Cleaning the Document Scanner...
Page 244 Carefully wipe the scanning glass with a SOFT, DRY CLOTH. If the glass is very dirty, first wipe it with a slightly dampened cloth, then with a dry cloth. Be very careful not to scratch the glass surface. CAUTION: Never spray liquid directly onto the scanning glass. Maintenance...
Page 245 Replace the roller by performing steps one and two in reverse order. Close the control panel firmly until it clicks into place. Cleaning the Document Scanner...
Page 246: Managing The Ink Cartridges
Managing the Ink Cartridges Tips for your ink cartridges To get the maximum benefit from your ink cartridges: • Do not remove a ink cartridge from its packaging until you are ready to install it. • Do not refill the ink cartridge. The warranty will not cover damage caused by using refilled cartridges.
Page 247: Print Cartridge Nozzle Test
Print Cartridge Nozzle Test You should test the print cartridge when the print is not clear or image information is missing. The problem may be caused by blocked nozzles on the ink cartridge. The nozzle test cleans the ink cartridge by purging the nozzles. Then it prints a test so you can see the results.
Page 248 Head procedure again if you see breaks in the diagonal lines. To clean the nozzles from your PC: In Windows 95/98 or Windows 2000: Go to Start, Programs, Xerox WorkCentre 490cx. Select Xerox WorkCentre 490cx Control Program. The Control Program window opens.
Page 249 Click the Cartridges tab, then click the Clean Print Nozzles button. The printer feeds a sheet of paper and prints the nozzle test pattern. Note: There are minor differences in the appearance of the Cartridges tab between Windows 95/98 and Windows NT 4.0. Managing the Ink Cartridges 8-11...
Page 250 Examine the test pattern. The example below shows a test pattern of all nozzles functioning correctly on the color and black ink cartridges. Compare the diagonal same-color lines at the top and bottom of the test pattern. Look for a break in the diagonal lines; a broken line shows any clogged nozzles.
Page 251 If the bottom line shows improvement, rerun this test. If improvement continues, rerun the test. If all nozzles are not printing after running the test three times, continue with step 5. If print quality does not improve, remove and reinstall the ink cartridge. Repeat the nozzle test.
Page 252: Cleaning The Cartridge Carrier Contacts
If you are cleaning a color ink cartridge, be especially careful to wipe the nozzles in only one direction so the colors do not mix. Allow the copper-colored area to dry, then reinstall the ink cartridge and repeat the nozzle test. If the line is still broken, clean the print cartridge carrier contacts in your machine.
Page 253 Unplug the power cord from the electrical outlet or the rear of the machine. Managing the Ink Cartridges 8-15...
Page 254 Remove the Ink Cartridges. 8-16 Maintenance...
Page 255 Use a CLEAN, LINT FREE, DRY CLOTH to clean the ink cartridge carrier contacts inside the printer. Managing the Ink Cartridges 8-17...
Page 256 Reinstall the ink cartridge. Close the Control Panel and the Cartridge Compartment Cover. Plug the power cord in. 8-18 Maintenance...
Page 257: Replacing The Ink Cartridge
Replacing the Ink Cartridge The ink cartridge includes the ink supply and the print head. Each time you replace the ink cartridge, you are replacing the print head as well. When you notice the print becomes light or INK LOW appears in the display, replace your cartridge.
Page 258 Insert the ink cartridge in the cartridge holder, then push the ink cartridge firmly to the rear of the machine until it clicks into place. If the ink cartridge moves loosely in the carrier, it has not clicked into place. Repeat this step.
Page 259 Press the Start button. Select the replaced cartridge type using the Up and Down buttons. If the replaced cartridge is a used cartridge, select: OLD COLOR or OLD BLACK. If the replaced cartridge is a new cartridge, select: NEW COLOR or NEW BLACK to reset the ink counters. Press the Start button.
Page 260: Cartridge Alignment
The cartridge alignment test will straighten the vertical lines. To align the cartridge from your PC: Open the Xerox WorkCentre 490cx Control Program on LPT1. Refer to Starting the WorkCentre 490cx Control Program on page 5-12 and to Using the Cartridges Tab on page 5-14.
Page 261 Examine the test print. If the vertical lines are straight, no adjustment is needed. If the lines are not straight, select the number in which the lines appear the straightest and click OK. Managing the Ink Cartridges 8-23...
Page 262 To align the cartridge using the control panel of your WorkCentre: The Arrange Alignment menu settings provide an easy way to check and adjust Ink Cartridge print head alignment. To run the Arrange Alignment: Press the Menu button, then press the 1 + 2 buttons on the keypad. Press the Start button.
Page 263 After printing out the Cartridge Alignment sheet, the Cartridge Maintenance setup menu appears on the LCD display. CARTRIDGE MAINT. <15> [0-30] A The letter A located on the right end of the lower line in the display corresponds to alignment test pattern A. The range of numbers bracketed in the center of the display indicates the range of valid pattern selection choices.
Page 264 Press the Up and Down button to confirm your selection. The LCD panel updates and the setup screen for the Alignment C test pattern is displayed. Using the Number Keypad, enter the number of the line which appears the straightest from pattern C. Press the Up and Down button to confirm your selection.
Page 265: Adf Rubber Retard Pad Replacement
ADF Rubber Retard Pad Replacement After about one year of operation, or if you have multiple pages scanning at one time, your retard pad will become worn and may impair the performance of the document feeder. Follow this procedure to replace the pad: Open the document feeder cover.
Page 266 Remove the retard pad and plastic support from the machine. Insert a new retard pad and support onto the holder, and snap into place. 8-28 Maintenance...
Page 267: Appendix
Chapter 9 Appendix Specifications Applicable line Public Switched Telephone Network (PSTN) or behind PABX (FCC Part 68 2-wire compliant) Compatibility ITU Group 3 Fax Data coding MH/MR/MMR (ITU-T-T4) Modem speed 14400/12000/9600/7200/4800/2400 bps Transmission speed Approx. 6 sec./ page (V.17 ECM: 14.4 kbps) Effective scanning width 8.2 inches (210 mm) Effective printing width...
Page 268 Color Ink Cartridge Yield About 240 Sheets (at 15% ink coverage on Letter/A4 paper) Source document output tray 50 sheets (20 lb or 75 g/m 16 characters x 2 lines Dimension (W x D x H) 438 x 350 x 201 mm Weight 14.5 lb with tray (6.6 Kg) Power requirements...
Page 269 Scanning resolution (fax) – Horizontal x Vertical Standard: 203 x 98 dpi Fine: 203 x 196 dpi Super fine: 300 x 300 dpi Scanning resolution (scanner) 300 x 600 dpi optically and the higher resolutions up to 4800 dpi can be supported by interpolating via TWAIN Scanner driver Copy resolution 600 x 300 dpi (Fixed)
Page 270: Fcc Regulations
FCC Regulations Send Header Requirements Federal Communications Commission (FCC) regulations require all persons within the United States who send any message via a facsimile machine to include an identifying message in the transmission. The message must clearly contain an identifier and telephone number for the entity (business or individual) sending the message.
Page 271 Ask your local telephone company for the modular jack type installed on your line. Connecting this machine to an unauthorized jack can severely damage telephone company equipment. You, not Xerox, assume all responsibility and/or liability for any damage caused by the connection of this machine to an unauthorized jack.
Page 272 Do not connect this machine to a party or coin operated phone line. Repairs to the machine should be made only by a Xerox representative or an authorized Xerox service agency. This applies at any time during or after the service warranty period. If unauthorized repair is performed, the remainder of the warranty period is null and void.
Page 273 The telephone company may make changes to its communications facilities, equipment, operations, or procedures. Such action must be reasonable, required in the operation of their business, and consistent with FCC rules. They must give you prior written notification if the changes can: •...
Page 274: Radio Frequency Emissions
Consult the dealer or an experienced radio/TV technician for help. Change or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. Shielded cables must be used with this equipment to maintain compliance with FCC regulations.
Page 275: Canadian Certification
Canadian Certification Notice: The Industry Canada Label on the machine identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational and safety requirements. Industry Canada does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Page 276 Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority or electrician, as appropriate. Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to e connected to a telephone interface.
Page 277: Safety And Legal Requirements
Safety and Legal Requirements for Xerox Europe Approvals and Certification The CE marking applied to this product symbolises Xerox Ltd Declaration of Conformity with the following applicable Directives of the European Union as of the dates indicated: January 1, 1997: Council Directive 73/23/EEC amended by Council Directive 93/68/EC, on the harmonization of the laws of the Member States related to equipment designated for use within certain voltage limits.
Page 278 A full declaration, defining the relevant Directives and referenced standards can be obtained from your Xerox Ltd representative or by contacting: Xerox Europe Product Safety, Xerox Europe Technical Centre, PO Box 17, Bessemer Road, Welwyn Garden City, Herts AL7 1HE, England WARNING: This product is certified manufactured and tested in compliance with strict safety and radio frequency interference regulations.
Page 279 Do not use this product near water, wet locations, or outdoors. Do not place this product on an unstable cart, stand, or table. The product may fall, causing personal injury or serious damage to the product. Safety and Legal Requirements for Xerox Europe 9-13...
Page 280 WARNING: This product must be earthed. This product is equipped with a 3-wire, grounding-type plug (i.e., a plug having a third grounding pin). This plug will only fit into a grounding-type power outlet. This is a safety feature. To avoid the risk of electric shock, contact your electrician to replace the receptacle if you are unable to insert the plug into the outlet.
Page 281 Also make sure that the total amperage of all products plugged into the wall outlet does not exceed the outlet rating. If you need additional safety information concerning the copier or Xerox supplied materials you should contact your Xerox representative or you...
Page 282: The Electricity At Work Regulation (In England And Wales) Uk Only
Xerox equipment which has been properly and regularly serviced and maintained should not have to undergo additional specific safety tests pursuant to the 1989 Regulation. Customers wishing to complete safety testing should contact Xerox Europe Technical Centre (see page 9-9) for advice prior to any test implementation. 9-16...
Page 283 The regulation does not impose on, amongst others, manufacturers or suppliers of such electrical systems. However, rest assured that all Xerox equipment which Xerox Europe and its authorised distributors supplies to customers, conform with all the relevant safety legislation and standards.
Page 284 Xerox Europe Customer Service Engineers ensure Xerox equipment is serviced and maintained to exacting Xerox safety standards. If you would like your Xerox equipment to be serviced and maintained to such high standards, please contact your local Xerox Europe Customer Service Organisation.
Page 285 EQUIPMENT MAY PROVIDE MISLEADING RESULTS AND MAY CAUSE DEATH, PERSONAL INJURY AND/OR DAMAGE TO PROPERTY. QUESTION: I would like to carry out my own safety tests on the Xerox equipment in my premises. ANSWER: You may, of course, request such tests as you deem necessary to satisfy yourself that your Xerox equipment is safe.
Page 286 In the event of any defect being noted, the Xerox equipment will be switched off and disconnected from the supply until the defect has been corrected. You will be advised of such action to enable such defects to be corrected.
Page 287: European Product Marking Requirements
Austria Greece Norway Belgium Iceland Portugal Denmark Ireland Spain Finland Italy Sweden France Luxembourg Switzerland Germany Netherlands United Kingdom In the event of problems, you should contact your local Xerox representative in the first instance. European Product Marking Requirements 9-21...
Page 288 The product may be configured to be compatible with other country networks. Please contact your Xerox representative if it needs to be reconnected to another country's network. There are no user-adjustable network settings in the product.
Page 289: Telephone Connectivity Guidelines
Telephone Connectivity Guidelines This section will help you connect and set up your WorkCentre 490cx with several different telephone accessories. The Install Guide and Quick Reference Guide cover the most common ways to set up the WorkCentre. This guide covers those again, as well as more complicated setups.
Page 290 • Connecting the WorkCentre to a PC, extension telephone, and answering machine. • Connecting the WorkCentre to a PC with a fax/data modem, and extension telephone. • Connecting the WorkCentre to a PC with a fax/data modem, answering machine, and extension telephone. •...
Page 291: The Workcentre Telephone Connectors
The WorkCentre Telephone Connectors There are two telephone connectors on the side of the WorkCentre. They are: • Line • LINE Line is always the direct connection to your telephone wall outlet. EXT is used for other accessories, such as an answering machine, extension telephone, or PC fax/data modem.
Page 292 The rest of this guide explains the settings for different FAX users. It shows how to use the EXT connection using a single telephone line with the accessories mentioned. Note: In some countries, there is a handset connection on the left/front location of the machine.
Page 293 To use your WorkCentre as a stand-alone fax machine without a PC Plug one end of a telephone cable into the WorkCentre’s Line connector, and the other end into the wall telephone line outlet. Wall Outlet From the Line connector The WorkCentre is set up at the factory to automatically answer an incoming call.
Page 294 To provide more time before the WorkCentre automatically answers the call, leave the Receive mode on Fax, but increase the ANSWER ON RINGS setting. At the control panel, press the following keys: MENU, 0, 1, Start, UP ARROW 7 TIMES (until ANSWER ON RINGS displays) Next, enter the number that represents the number of rings that you want to occur before the WorkCentre answers the call, and press the Clear/Stop...
Page 295 To use the WorkCentre connected to a telephone and PC without a fax/data modem: (Optional) From the connector From the EXT From the Printer connector connector From the LINE connector Wall Outlet Plug one end of a telephone cable into the WorkCentre’s Line connector, and the other end into the wall telephone line outlet.
Page 296 The WorkCentre is set up at the factory to automatically answer an incoming call. If you do not want the WorkCentre to answer the phone, set the Receive mode to TEL. At the control panel, press the Receive Mode button (until TEL displays). Or, you may want to leave the Receive mode on Fax, but increase the number of rings before the WorkCentre answers the call.
Page 297 To use the WorkCentre connected to a telephone (with answering machine) and a PC without a fax/ data modem: Answering machine From the connector From the Printer From the EXT connector connector (Optional) From the LINE connector Wall Outlet In this configuration, the answering machine should answer incoming calls. The WorkCentre will monitor the call and take control of the telephone line if a fax call is detected.
Page 298 EXT connector, and plug the extension telephone into the answering machine. The PC printer port is connected to the WorkCentre’s printer port with the Xerox supplied printer cable or using a USB connection. Set the WorkCentre’s Receive mode to ANS/FAX. At the control panel, press the Receive Mode button (until ANS/FAX displays).
Page 299 To use the WorkCentre connected to a telephone and a PC with a fax/data modem: From the connector (Optional) From the EXT From the Printer connector connector From the LINE connector From the PC modem LINE connector Dual Wall Outlet (Both on same Line) In this configuration, you may have two fax machines;...
Page 300 Line into the wall outlet. Plug the extension telephone into the EXT connector. The PC printer port is connected to the WorkCentre’s printer port with the Xerox supplied printer cable or USB connection. If both units are set to automatically answer an incoming call, the machine set to answer the call in the fewest number of rings will receive the incoming fax.
Page 301 To use the WorkCentre connected to a telephone (with an answering machine) and a PC with a fax/ data modem: Answering machine From the EXT From the Printer connector connector From the LINE connector From the PC modem LINE connector Dual Wall Outlet (Both on same Line) In this configuration, you have two fax machines;...
Page 302 WorkCentre and the external telephone into the Line out connector of the answering machine. The PC printer port is connected to the WorkCentre’s printer port with the Xerox supplied printer cable or USB connection. The answering machine will answer incoming calls, but the WorkCentre will take over if the incoming call is a fax.
Page 303 To use the WorkCentre connected to a telephone and a PC with a fax/data modem that has voice mail capabilities: From the EXT From the Printer connector connector From the LINE connector From the PC modem LINE connector Dual Wall Outlet (Both on same Line) In this configuration, you have two fax machines;...
Page 304 Line into the wall outlet. Plug the extension telephone into the EXT connector. The PC printer port is connected to the WorkCentre’s printer port with the Xerox supplied printer cable or USB connection. You should use the PC fax/data/voice mail to answer incoming calls and receive faxes.
Page 305: Glossary
Chapter 10 Glossary Glossary of Terms and Definitions Term Definition ANS/FAX Mode To use this mode, you must have an answering machine attached to the EXT jack on the side of the machine. In ANS/FAX mode, the machine automatically answers the phone call. If the machine detects a fax signal, it will receive that fax.
Page 306 Centronics This refers to the type of printer cable needed for this machine. It is called a Centronics parallel interface cable that supports bi-directional communications (IEEE standard 1284) between your machine and your PC. Collate You can collate copies in the Paper Output Tray when making multiple copies of a document.
Page 307 Document Guides Also called paper guides. These guides can be adjusted to the width of the paper medium There are two pairs of guides: one for the Automatic Paper Feeder and one for the Manual Paper Feeder. Document Tray The Document Tray fits into the slots in the top of your machine.
Page 308 There is an FCC Registration number on your machine’s Xerox label, located on the back of the machine. Used to eject paper from the printer if paper is Form Feed not automatically fed out after printing.
Page 309 Home Contrast This term is the same as default contrast mode, and is used whenever a document is sent or copied. You can override this default mode. This term is the same as default resolution mode, Home Resolution and it is used whenever a document is sent or copied.
Page 310 Megabyte. A measure of memory storage capacity. Millimeter. A unit of length. MMDDYYYY This expression refers to MonthDayYear in an eight digit format. On-Hook Dial This allows dialing a telephone number without using the telephone. Best used for interactive (live) dialing. Operating System.
Page 311 Printer Driver The Printer Driver is software that you load into your PC that enables your PC to print a document from its PC application to your printer. This tray fits into the bottom front of your Printer Exit Tray machine, and holds the printed sheets as they exit from the machine.
Page 312 Ringer volume You can adjust the machine’s ringer to the desired volume. Receive Terminal Identification. This feature automatically prints the page number, the date, and the time of reception on each page of a received fax. RX Reduction When your machine receives a document that is longer than the paper loaded in your machine, the machine can reduce the data in the document to fit into your loaded paper size.
Page 313 Speed Dial You can dial a telephone number with one touch of the button using pre-stored telephone numbers in memory. Your machine can print many different system System reports reports including: Help List, Message Confirmation Report, Schedule Information List, Telephone Number List, System Data List, Transmission or Reception Journal, Multi- Communication Report, Call Back Message, and Power Failure Report.
Page 314 Universal Serial Bus that allows up to 127 USB devices to operate from a single USB port on a computer. Xerox Data label This is the machine label found on the back of your machine. It contains such items as the...
Page 315 Copy features ....2-1 Making a copy ... . .2-1 Adding documents ... . 3-17 Using Copy menu features .
Page 316 Confirming Transmission . . . 3-10 Sending faxes ....3-7 Delayed Transmission ..3-14 Storing numbers ...3-21 Manual sending .
Page 317 Redial memory ... 3-33 In Windows 95 Searching by first letter ..3-36 Image Quality Tab ..5-8 Searching for a number ..3-35 In Windows 95/98/NT .
Page 318 Image Type ....6-8 Document Tray ... .1-4 Invert Image ... . . 6-17 Extension Phone .
Page 319 Troubleshooting ....7-1 Clearing Jams ... . . 7-2 Clearing jams when faxing . . . 7-2 Clearing jams when printing .
Page 320 Index-6...

Xerox WorkCentre 490cx User Manual

1 Getting Started

2 Making a Copy

3 Sending a Fax

4 Receiving a Fax

5 Printing

6 Scanning

7 Troubleshooting

8 Maintenance

9 Appendix

10 Glossary

Quick Links

Troubleshooting

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Summary of Contents for Xerox WorkCentre 490cx