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Symptom
The machine cannot
receive faxes manually.
The machine will not trans-
mit faxes.
You cannot poll another
machine.
Blank spaces or poor text
quality appear in incoming
faxes.
Stretched words appear on
incoming faxes.
Lines appear on copies or
outgoing faxes.
7-16
Troubleshooting
Solution
Ensure that you are hanging up the handset
before you press the Start
NOTE: This applies only to Xerox WorkCentre
490cx models equipped with a telephone con-
nected to the EXT jack on the side of the
machine.
•
Make sure that the document is loaded face
down.
•
Check that the LCD display reads TX.
•
You may have hung up the handset of the
external phone before you pressed the
button
Start
•
Ensure the machine you are sending to is
able to receive faxes.
The fax machine you are calling may be using a
poll code.
The document you are trying to retrieve is not
loaded into the remote machine.
•
The machine sending the fax may be faulty.
•
Line errors due to excessive noise on phone
line.
•
Check your machine by making a copy.
•
Try cleaning the print heads. See Clean
Head on page 1-49.
The machine sending the fax had a temporary
document jam.
Check your machine's scan glass for marks and
clean it, if necessary. See Cleaning the Docu-
ment Scanner on page 8-3.
button.
.
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Table of Contents
Troubleshooting
