Page 1 3: Sending a Fax 4: Receiving a Fax SEARCH 5: Printing 6: Scanning 7: Troubleshooting PRINT PREVIEW 8: Maintenance A: Specifications B: Glossary FCC Regulations Safety and Legal Requirements for Xerox Europe Certification Telephone Connectivity Guidelines PREVIOUS PAGE NEXT PAGE...
Page 2: Safety Notes
Use supplies or cleaning materials only as directed. Keep all supplies and materials out of reach of children. Do not use the WorkCentre 490cx near water, in wet locations, or outdoors. Do not place the WorkCentre 490cx on an unstable cart, stand, or table.
Page 3 The WorkCentre 490cx should not be placed in a built-in installation unless proper ventilation is provided. Never push objects of any kind into the slots of the WorkCentre 490cx as they may touch dangerous voltage points or short out parts which could result in a fire or electric shock.
Page 4 If you need additional safety information concerning the WorkCentre or Xerox supplied materials, you may call Xerox at 1-800 TEAM XRX CHAPTER TOC (1-832-6979) from within the United Sates. From outside the United States please contact your local Xerox Helpline.
Page 5 CHAPTER TOC displays, looks, etc. Xerox ® and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation. SEARCH Windows TM is a trademark of Microsoft Corporation. Product names andtrademarks of other companies are also acknowledged.
Page 6: Chapter 1 Getting Started
Chapter 1 Getting Started Click on one of the following topics, or click on the Search button on the left. Set Up Your Machine Guidelines for Special Paper and other Media BOOK TOC Installing Software Uninstalling Software Using the Control Panel System Setup CHAPTER TOC Automatic Reports...
Page 7: Set Up Your Machine
Set Up Your Machine Unpacking WorkCentre 490cx BOOK TOC CHAPTER TOC Document exit tray SEARCH Telephone line cord *1 Two CD ROMs containing Installer, Software and Online User Guide. *2 May vary according to country. SET UP YOUR MACHINE Ink Cartridges...
Page 8: Control Locations And Functions
Control Locations and Functions Take a moment to familiarize yourself with the main components and their locations. BOOK TOC CHAPTER TOC SEARCH SET UP YOUR MACHINE Document Input Tray Paper Guide Document Guide Control Panel Document Exit Tray Paper Exit Tray PREVIOUS PAGE Paper Feeder Extension Tray...
Page 9 Note: In some countries, a handset is provided. Your machine may look slightly different than the illustration with the handset mounted on the left side of the machine. BOOK TOC CHAPTER TOC SEARCH SET UP YOUR MACHINE USB Cable Connector Power Cord Connector PC Parallel...
Page 10: Choosing A Location
Choosing a Location To help guarantee trouble-free operation of your machine, place it on a flat, stable surface near your workstation. Leave enough space to allow for easy paper loading, paper unloading, and opening of the front cover. Do not place your machine: •...
Page 11: Paper Exit Tray
SET UP YOUR MACHINE Paper Exit Tray Slide the Paper Exit Tray out from the base of the machine. If desired, fold out the extension tray. BOOK TOC CHAPTER TOC Document Exit Tray Insert the two tabs on the document exit tray into the slots on the front of your machine.
Page 12: Telephone Line
SET UP YOUR MACHINE Telephone Line Note: There are many possible ways to connect telephone accessories to the WorkCentre 490cx. Refer to Telephone Connectivity Guidelines for more details. Plug one end of the telephone line cord into the TEL LINE jack and the other end into a standard phone wall jack.
Page 13: Extension Phone
SET UP YOUR MACHINE Extension Phone If you want to use a standard phone or answering machine with your WorkCentre 490cx, connect it to the jack labeled EXT on the side of the machine. BOOK TOC CHAPTER TOC SEARCH To a telephone or...
Page 14 To connect the WorkCentre 490cx to a computer using a parallel cable, follow the steps below: Caution: Make sure the computer is turned off, and the WorkCentre 490cx is unplugged from the power outlet. 1. Plug the parallel cable into the connector on the back of the WorkCentre 490cx.
Page 15: Usb Cable
USB Cable Your Xerox WorkCentre is equipped with a USB interface port, that can be used if you are running windows 98/2000 or Windows NT4.0. However, the USB cable is not provided with the machine. Note: If using a USB cable, the parallel cable is not used. In addition, the computer and the 490cx must be powered on before connecting the USB cable to the computer.
Page 16: Ac Power Cord
AC Power Cord Warning: There is NO On/Off switch for the WorkCentre 490cx. When the AC power cord is plugged in, the machine is fully energized. 1. Plug one end of the AC power cord into the back of the machine and the other end into a grounded AC power outlet.
Page 17 Entering Alphanumeric 5. Press the Start SEARCH The WorkCentre 490cx returns to standby mode. If there are no ink cartridges installed, ALL CART. EMPTY appears in the top line of the display. Note: If you do not set the date and time, after a short period of time the machine will automatically accept whatever date and time are displayed on power up.
Page 18: Installing Ink Cartridges
Cartridge Holder. When installing ink cartridges, you must provide specific information to the WorkCentre 490cx about the cartridges you install. This allows the printer to keep track of which cartridges are installed and to gauge ink cartridge utilization.
Page 19 Installing Ink Cartridges 1. Lift open the Control Panel cover by pulling up on the Control Panel. BOOK TOC CHAPTER TOC The ink cartridge is now accessible. SEARCH 2. Open the Cartridge Compartment Cover by lifting up on the recessed handle.
Page 20 4. Carefully remove the sealing tape by pulling straight out on the tab located at the end of the Ink Cartridge. BOOK TOC Note: Ensure that there are no pieces of tape remaining on the cartridge. Locate the Black Ink Cartridge holder inside the printer. The Black Ink Cartridge holder is located on the right side of the Cartridge Carrier Assembly CHAPTER TOC and can be identified by a black key tab.
Page 21 6. Unwrap and remove the Color Ink Cartridge from its packaging. Hold the cartridge by the black areas or colored top only. BOOK TOC Note: Avoid touching the electrical contacts on the back of the cartridge. 7. Carefully remove the sealing tape by pulling straight out on the tab CHAPTER TOC located on the end of the Ink Cartridge.
Page 22 8. Locate the Color Ink Cartridge holder inside the printer. The Color Ink Cartridge holder is located on the left side of the Cartridge Carrier Assembly and can be identified by a light blue key tab. Color Cartridge Holder BOOK TOC CHAPTER TOC 9.
Page 23: Loading Paper
16. Press the Start The Cartridge Carrier Assembly moves back to the docking position. 17. A Cartridge Alignment Test print is printed out. This will ensure that your WorkCentre 490cx generates the best possible prints. Refer to Alignment. BOOK TOC Caution: Do not power off the machine until the Cartridge Carrier Assembly has moved back into the docking position.
Page 24 1. Pull the Extension Tray on the Automatic Paper Feeder all the way up. BOOK TOC CHAPTER TOC 2. Prepare the print material for loading. For paper and envelopes, flex paper or fan envelopes back and forth. Do SEARCH not fold or crease the paper. Straighten the edges on a level surface. Note: If envelopes jam while printing, try reducing the number of envelopes in the Automatic Paper Feeder.
Page 25 For transparencies, be sure to use transparency stock approved for use with inkjet printers. Refer to the packaging for the transparency stock to determine the print side. Hold the transparencies by the edges and avoid touching the print side. Be careful not to scratch or leave fingerprints on the print side.
Page 26 4. While squeezing the tab on the paper guide, move the guide to the right. Slide the paper guide until it lightly touches the side of the stack of print media. Do not press the paper guide too tightly to the edge of the print media;...
Page 27: Loading Envelopes
Loading Envelopes When printing envelopes, remember to use the envelope guide in the Automatic Paper Feeder. To load envelopes: 1. Load envelopes with the address side facing up. The end of the envelope with the stamp area must enter the Automatic Paper Feeder first. The right edge of the envelope must align with the raised edge of the envelope guide.
Page 28: Using The Manual Paper Feeder
SET UP YOUR MACHINE Caution: Never use envelopes with clasps, snaps, windows, coated linings, or self-adhesive seals. These envelopes may severely damage the printer. Using the Manual Paper Feeder Use the Manual Paper Feeder to feed paper one sheet at a time into your machine.
Page 29 1. Place the paper in the Manual Paper Feeder and adjust the paper guide to the width of the print material. Slide the paper guide to the right until it lightly touches the stack of print media. Do not tightly press the paper guide to the edge of the print media;...
Page 30: Paper Guidelines
Paper Guidelines • When selecting or loading paper, envelopes, or other special media, keep these guidelines in mind: • Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality. • Use only high quality, copier grade paper. Avoid paper with embossed lettering, perforations, or texture that is too smooth or too rough.
Page 31: Paper Selection
SET UP YOUR MACHINE Paper Selection One of the most important things you can do to assure the best possible printing performance of your machine is to select the correct paper. Your machine produces letter quality print on most plain bond papers, including cotton bond and photocopying papers;...
Page 32 SET UP YOUR MACHINE Glossy Photo Paper Glossy photo paper is a high gloss, thicker paper that produces the look and feel of a photograph. Use this paper to produce photo-realistic prints from your printer. Transparencies Your transparencies should be products designed for use in Ink Jet products, with excellent contrast, sharpness, and color quality.
Page 33: Guidelines For Special Paper And Other Media
Guidelines for Special Paper and other Media Be sure to read any instructions that come with your special paper. These instructions provide important information regarding how to achieve the highest print quality with these papers. • It is recommended that you feed special paper types one sheet at a time. •...
Page 34: Installing Software
70MB free hard disk space is required (70MB Pagis Pro). SEARCH Overview of WorkCentre 490cx Drivers Before the WorkCentre 490cx can interface with your computer, you must install driver files. These drivers will enable your computer to properly communicate with the WorkCentre 490cx for printing and scanning operations.
Page 35 2. Power off the WorkCentre 490cx by unplugging it from the wall outlet. 3. Turn on your PC and start Windows. 4. Power on the Workcentre 490cx by plugging it into a grounded wall outlet. 5. Insert the supplied CD into your computer’s CD ROM drive.
Page 36 If your computer does not shut down and restart automatically, you must shut it down manually and restart it before the changes you have made take effect. Note: The WorkCentre 490cx will be selected as the Default printer in Windows after installing the printer driver. INSTALLING SOFTWARE From the Start menu, select Run (Windows 95/98, Windows 2000, and NT 4.0).
Page 37: Uninstalling Software
Uninstalling Software Uninstallation of software is required only if you are upgrading the software, or if your installation fails. In Windows 95/98, Windows 2000, or Windows NT 1. Start Windows. 2. From the Start menu, select Programs. 3. Locate the Start Menu Program Item for the component you wish to uninstall.
Page 38: Using The Control Panel
Using the Control Panel Print Functions Form Feed Use to eject paper from the printer if the paper is not automatically fed out from the printer after printing. Also, use to load paper if the machine runs out of paper during a PC print job.
Page 39 BOOK TOC CHAPTER TOC SEARCH USING THE CONTROL PANEL LCD Display The display shows the current status of your machine, and guides you through various tasks using a menu system for each operation. Lighten/Darken Number Keypad Use to change the Use to dial numbers contrast of the copied manually or to enter...
Page 40: System Setup
System Setup Ringer Volume You can adjust the volume of the ringer to the desired loudness. 1. Press the Menu Press the Start 2. Press the Start choose the desired loudness of the ringer. You can choose between OFF, LOW, MED (medium), or HIGH settings. BOOK TOC The selected ringer sounds and the display indicates the loudness level.
Page 41: Default Settings
Default Settings The default print resolution and contrast can be set to their most frequently used modes. Whenever a document is sent or copied, the home contrast and resolution mode will be activated unless otherwise changed by using the Resolution or Contrast button on the control panel. 1.
Page 42 RESOLUTION 1. Press the Left BOOK TOC desired mode: CHAPTER TOC 2. Press the Start display again prompts you to choose Resolution or Contrast. SEARCH SYSTEM SETUP DEF. RESOLUTION FINE or Right button repeatedly until you locate the STANDARD – use with most documents. FINE –...
Page 43 CONTRAST 1. Press the Up enter the Default Contrast setup menu. BOOK TOC The current Default Resolution is displayed. 2. Press the Left CHAPTER TOC desired mode: SEARCH 3. Press the Start Contrast setup menu selection is displayed. 4. Press the Clear/Stop SYSTEM SETUP and Down buttons or 2 on the Number keypad to...
Page 44: Arrange Alignment
3. Press the Start BOOK TOC The WorkCentre 490cx prints out a Cartridge Alignment pattern sheet consisting of a series of six test patterns. The patterns are designated A,B,C, D, E and F. Each pattern is made up of a series of lines which are individually numbered.
Page 45: Clean Head
3. Press the Start The WorkCentre 490cx prints a head cleaning test pattern. Note the series of diagonal lines across the top and bottom of the test pattern. Breaks within a line of the same color indicate a clogged nozzle. Try running the Clean Head procedure again if you see breaks in the diagonal lines.
Page 46: Select Language
Select Language Select Language allows you to configure the default language for the LCD panel display. You may choose between two different languages: English and French. To select a default language: 1. Press the Menu Then press the Start VOLUME?. BOOK TOC 2.
Page 47: Adjusting Speaker Volume
Adjusting Speaker Volume 1. Press the On-Hook Dial speaker volume. If you cannot hear a dial tone, check the phone line connection. 2. Press the Up current volume level. Press the Up until the desired loudness setting is displayed. 3. After choosing the desired volume level, press the On-Hook Dial button to return to the Standby mode.
Page 48: Setting The Date And Time
Setting the Date and Time The current date and time are shown in the display when the machine is on and ready for use (Standby mode). The date and time are printed on all faxes you send. 1. Press the Menu Then press the Start A flashing cursor prompts you to enter the date.
Page 49: Setting The System Id (Your Number And Name)
4. Press the Start correct. The display indicates the date and time you have set, then returns to Standby mode. Note: If an invalid number is entered, the machine beeps and does not proceed to the next step. If this happens, enter the correct number. Setting the System ID (Your Number and Name) In some countries you are required by law to indicate your fax number on any BOOK TOC...
Page 50 4. Enter your ID name. This can be any name up to 40 characters in length. You can enter alphanumeric characters using the number keypad. Special symbols such as + and - can be included by pressing 0 repeatedly. Note: If there is an ID name previously registered, it appears in the display. If you want to enter the same letter or number in succession (for example, SS, AA, 777), enter one digit, then move the cursor by pressing the Right BOOK TOC...
Page 51 Reports/Lists Your fax machine can print reports or lists containing useful information like Scheduled Jobs and System Data. The following reports are available for selection by the user: • TX and RX/Journal These journals consist of a Transmission Report and a Reception Report. Each report contains information concerning transmission or reception activities.
Page 52: To Print Reports/Lists
• Message Confirmation Report The Message Confirmation Report lists important information about faxes sent from your machine including: the remote site fax number, a sample of the transmitted text, the number of pages faxed, the communication mode, and the communication results. You can set up your machine to print a TX Confirm report: The machine can be set to print no report at all (OFF).
Page 53: Automatic Reports
Automatic Reports Some reports will print out automatically depending on machine status. The user is not required to select these reports. Note: Any report or list which is configured to print automatically will not print if your machine runs out of ink or paper, has a paper jam, or is printing a file sent from a PC.
Page 54: Setting An Option
Setting an Option 1. Press the Menu 2. Press the 0 + 1 buttons on the keypad. Then press the Start The display shows the first option menu. 3. Scroll through the options by pressing the Down repeatedly. 4. When the option you want appears in the display, enter the number for the desired setting.
Page 55 • MESSAGE CONF. - A message confirmation report showing transmission information; whether the transmission was successful, how many pages were sent, etc. Press 1 to print a confirmation report automatically each time you send a fax (ON). Press 2 to turn this feature off (OFF). Press 3 to print only when an error occurs and the transmission was not successful (ERR).
Page 56 Note: Pulse (Rotary) dialing is not available in all countries. • ECM MODE (Error Correction Mode) - This mode compensates for poor line quality and ensures accurate, error-free communication with any other ECM-equipped facsimile machine. If the line quality is poor, transmission time may be increased when ECM is enabled.
Page 57 Press 2 to turn off RX Reduction. Press 3 to enable vertical only RX Reduction. The machine will reduce an incoming page containing overflow data along the vertical axis only. The net effect will be a vertical compression of the image as shown below: BOOK TOC •...
Page 58 • CONT. POLL REPORT (Continuous Polling Report) - You can configure your WorkCentre 490cx to automatically poll and retrieve faxes from unattended fax machines. This can be set up to occur daily at regular intervals. By enabling the Continuous Polling Report, every time continuous polling ends a multi-communication report will be printed.
Page 59 Press 2 to turn this feature off. FAXPRINT QUALITY - This feature determines the print quality for incoming faxes. The two choices available are Letter Quality (LQ) and Draft. Letter Quality Faxprint will print out faxes at a higher resolution than Draft Faxprint Quality.
Page 60 Note: Before using the Distinctive Ring Pattern Detection option, Distinctive Ring service must be installed on your telephone line by the telephone company. To set up Distinctive Ring Pattern Detection, you will need another telephone line at your location, or someone available to dial your Distinctive Ring phone number from outside.
Page 61 SETTING AN OPTION Note: DRPD must be set up again if you re-assign your fax number, or connect the machine to another telephone line. After DRPD has been set up, call your fax number again to verify that the machine answers with a fax tone, then have a call placed to a different number assigned to that same line to be sure the call is not answered by the 490cx.
Page 62: Chapter 2 Making A Copy
Chapter 2 Making a Copy Click on one of the following topics, or use the Search button on the left. Making a Copy Changing Copy Setup BOOK TOC Collating and Sorting Changing the Paper Type CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE...
Page 63 Making a Copy Your machine is a high quality copier which offers the following features: • Color Copies - The WorkCentre 490cx can act as a color copier for local copies. • Adjustable Contrast - Using the LIGHTEN-DARKEN button, the contrast...
Page 64 Note: Up to 30 pages may be inserted in the Automatic Document Feeder at one time. 3. Press the Copy/BW You may choose COLOR-DRAFT, COLOR-NORMAL,COLOR-PHOTO, MONO-DRAFT, MONO-NORMAL and MONO-PHOTO. Note: If you want to change the contrast or copy size, refer to BOOK TOC Copy 4.
Page 65 Note: If you want to change the contrast or copy size, refer to Copy 4. Press the Collate copy collation. Note: After making a copy, collation is turned off. If you want to collate again, you must turn collation on again. BOOK TOC 5.
Page 66: Changing Copy Setup
Changing Copy Setup When making copies, you may change the Contrast or Copy Size. This must be done after the document is inserted into the Automatic Document Feeder. After making a copy, the machine will return to the original default settings. Therefore, you must repeat the Copy Setup changes for the next copy job.
Page 67 To Change Copy Size: 1. With the document inserted in the Automatic Document Feeder, observe the LCD display. The current copy size setting is displayed on the LCD display. BOOK TOC 2. To change the Copy Size, continue to press the Reduce/Enlarge button.
Page 68: Collating And Sorting
Collating and Sorting The 490cx is normally set with the Collation off. Therefore, collating copies always requires that the collation be turned on before copying. Otherwise, the copies will be uncollated.To Collate and Sort copies: 1. With the document inserted in the Automatic Document Feeder, press the Collate BOOK TOC CHAPTER TOC...
Page 69 BOOK TOC CHAPTER TOC SEARCH 3. Selecting 2: OFF will make the requested number of copies of page 1 completely, then page 2, then page 3, etc. These copy sets will all be stacked atop of one another in the Paper Output Tray. COLLATING AND SORTING Selecting REV will produce copies collated in the same order that the original document is in.
Page 70: Changing The Paper Type
"Menu 13" appears in the LCD display. button to display the Paper Type menu. button or Down button until until the number button. The WorkCentre 490cx returns to idle state. PREVIOUS PAGE NEXT PAGE...
Page 71: Chapter 3 Sending A Fax
Chapter 3 Sending a Fax Click on one of the following topics, or use the Search button on the left. Options for Sending a Fax Using the WorkCentre 490cx Manual Faxing BOOK TOC Preparing Documents for Faxing or Scanning Sending a Fax Manually...
Page 72 Using the Number Keypad Redial/Pause Redial Memory Automatic Redial Job Status On-Hook Dial Searching for a Number in Memory Tone Switching Priority Transmission BOOK TOC Polling What is Polling? Adding Documents To the Job to be Polled CHAPTER TOC Canceling a Job Already in Memory Which is Waiting to be Polled PC Faxing What is LaserFAX Lite? SEARCH...
Page 73: Options For Sending A Fax Using The Workcentre 490Cx
Options for Sending a Fax Using the WorkCentre 490cx You can send faxes with the WorkCentre 490cx in one of two ways: • By placing the document in the Automatic Document Feeder and entering the information required for faxing at the WorkCentre 490cx Control Panel.
Page 74: Manual Faxing
Manual Faxing This section provides information and instructions for faxing a document from the WorkCentre 490cx using the features of the Control Panel. Preparing Documents for Faxing or Scanning You can fax documents that are printed on standard letter, legal or A4 size paper.
Page 75: Sending A Fax Manually
Sending a Fax Manually 1. Adjust the document guides to match the width of the document. 2. Slide the document face down into the Automatic Document Feeder until it is grasped and pulled into the machine. BOOK TOC CHAPTER TOC SEARCH The display alternately reads DOCUMENT READY and shows the remaining memory capacity.
Page 76 3. If necessary, adjust the document resolution and contrast. See Resolution 4. Using the Number keypad, enter the number of the fax machine to which you wish to send the document. If you make a mistake while entering a number, move the cursor under the incorrect digit by using the Left or Right incorrect numbers by pressing the Clear/Stop Note: A phone number must be four digits or more.
Page 77: Sending A Fax Using A Speed Dial Number
Sending a Fax Using a Speed Dial Number 1. Adjust the document guides to match the width of the document. 2. Slide the document face down into the Automatic Document Feeder until it is grasped and pulled into the machine. 3.
Page 78: Sending A Fax Using Group Dialing (Multi-Address Transmission)
Sending a Fax Using Group Dialing (Multi-Address Transmission) Group Dialing can be used in conjunction with Memory Transmission or Delayed Transmission faxing operations. However, before you can access the Group Dialing feature, Group Numbers must be configured. See Dialing (for Multi-Address Transmission) To send a fax using the Group Dialing feature: 1.
Page 79: Sending A Fax After Talking
The remote fax machine will send the initial fax tones. 6. Wait until you hear the fax tone from the remote fax machine. 7. Press the Start to transmit. 8. Replace the handset. MANUAL FAXING button on the WorkCentre 490cx. The machine begins PREVIOUS PAGE NEXT PAGE...
Page 80: Canceling A Transmission
Canceling a Transmission To cancel a fax: 1. Press the Clear/Stop The machine continues to send the fax, and the display shows a message warning you that the machine is in use. 2. Press the Clear/Stop Confirming a Transmission BOOK TOC A Message Confirmation report shows whether the transmission was successful and how many pages were sent.
Page 81 2. Press the Up CONF. appears in the display. BOOK TOC If an error occurred during your fax transmission, an error message appears in the display. If you receive an error message, press the Clear/Stop button to clear the message and try to send the document again. CHAPTER TOC For a listing of error messages and their meanings, see Messages.
Page 82: Memory Transmission (Broadcasting)
Memory Transmission (Broadcasting) With Memory Transmission (Memory TX), documents are stored in memory and automatically sent to one or more remote stations. Use this feature to send your documents to multiple locations. You can store a maximum of ten fax numbers for a memory transmission. If you need to send your fax to more than ten locations, you can increase the number of fax locations dialed by including a Group Dial number as one of the ten numbers.
Page 83 5. Press the Start The display prompts you to enter another fax number. 6. If you have entered the last fax number, press the Start BOOK TOC If you want to send the document to more than one location, press the 1 button and enter another fax number using the numeric keypad, or two CHAPTER TOC digit Speed Dial number.
Page 84: Delayed Transmission
Delayed Transmission You can configure your machine to send a fax at a specified time. Up to 10 delayed transmission operations can be reserved in your machine. 1. Place the document face down in the Automatic Document Feeder. If desired, adjust the resolution and contrast. For details, see and Contrast.
Page 85 5. If you have entered the last fax number setting, press the Start If you want to send the document to more than one location, press the 1 button and enter another fax number using the numeric keypad, or two digit Speed Dial number.
Page 86 7. Press the Start upper line and prompts you to enter the time the fax will be sent.Using the Number keypad, enter the time the fax will be sent. Use the Up Down than the current time, the document will be sent at that time on the following day.
Page 87: Adding Documents To A Standby Operation
Adding Documents To a Standby Operation You can add documents to a Delayed Transmission previously entered into memory. 1. Place the document face down in the Automatic Document Feeder. If necessary, adjust the resolution and contrast. For details, see and Contrast. 2.
Page 88: Canceling A Standby Operation
6. The machine automatically adds the new documents to the pages already in memory, displays the number of total pages and added pages, then returns to Standby mode. Canceling a Standby Operation 1. Press the Menu then press the Start or 2.CANCEL.
Page 89: Storing A Number For Speed Dialing
Speed Dialing With the Speed Dial Key numbers in two digit Speed Dial locations (01-50). Storing a Number for Speed Dialing 1. Press and hold the Speed/Dial 2. Enter a two digit location number (01 through 50) to which you want to store a number, then press the Start BOOK TOC If a number is already stored in the location, the display shows the...
Page 90: Dialing A Speed-Dial Number
MANUAL FAXING Dialing a Speed-Dial Number 1. Press the Speed/Dial button, then enter the two digit number assigned to the number you wish to call. 2. Press the Start button to dial the number. Group Dialing (for Multi-Address Transmission) Multiple speed dial numbers can be registered as a Group. By using the Group number, you can send a document to multiple parties in a single operation.
Page 91: Storing Speed Dial Numbers For Group Dialing
Storing Speed Dial Numbers for Group Dialing 1. Press the Menu Then press the Start The LCD display prompts you to select a Group Dial Number. 2. Press the location (51 through 70) you want to use for Group Dial, then press the Start choice.
Page 92: Using Group Dialing
5. Press the Start destination numbers in the group. 6. Press the Clear/Stop numbers you want to include in the group. The display asks you to enter a name. 7. To assign a name to the Group, enter the desired name. If you don’t want to assign a name, skip this step.
Page 93: Setting Document Resolution And Contrast
Setting Document Resolution and Contrast It is recommended for good quality transmission that you fax documents that were printed with a typewriter, felt tip pen, black ink or laser printer. The paper should be white or very light. The document should be of normal weight;...
Page 94 Note: If the WorkCentre 490cx is set to Super Fine Resolution mode and the remote fax machine does not support Super Fine Resolution, the WorkCentre 490cx will transmit using the highest resolution mode supported by the remote fax machine. Contrast Press the Lighten/Darken darkness of your faxed document.
Page 95: Using The Number Keypad
MANUAL FAXING Using the Number Keypad As you perform various tasks, you will need to enter names and numbers using the Number keypad. For example, when you set up your machine, you enter your name (or your company’s name) and telephone number. When setting up Speed Dial numbers, you will also need to enter telephone numbers and names.
Page 96: Entering Alphanumeric Characters
MANUAL FAXING Entering Alphanumeric Characters 1. Locate the button labeled with the character you want. Press the button repeatedly until the correct letter appears in the display. BOOK TOC CHAPTER TOC For example, to enter the letter O, press the 6 key (labeled MNO). Each time you press the 6 key, the display shows a different letter, first M, the N, and O, and finally 6.
Page 97 2. To enter another letter, locate the Number keypad button labeled with the letter you want. Press the button repeatedly until the letter appears in the display. If the next letter is printed on the same Number keypad button, move the cursor by pressing the Right button labeled with the letter you want.
Page 98: Keypad Character Assignments
Keypad Character Assignments BOOK TOC CHAPTER TOC SEARCH Editing Numbers or Names If you make a mistake while entering a number or name, move the cursor under the wrong character by pressing the Left Press the correct number to change or press the Clear/Stop delete the character.
Page 99: Inserting A Pause
Inserting a Pause With some private telephone systems, you must dial an access code (9 for example) and listen for a second dial tone before dialing an outside number. In such cases, you must insert a pause in the telephone number. You can insert a pause in the telephone number when you are setting up a Speed Dial number, or when you dial a number without lifting the handset.
Page 100: Automatic Redial
2. Press the Up you find the number you want. 3. When the number you want appears in the display, press the Start Automatic Document Feeder, transmission begins when the remote machine answers. Automatic Redial If the number you dial to send a fax is busy or there is no answer, the BOOK TOC machine beeps, hangs up, and waits for the specified retry period.
Page 101: On-Hook Dial
On-Hook Dial On-Hook Dial is used to go on-line and dial numbers manually (live). The dial tone is present and numbers are dialed as you press the digits on the keypad. This is useful for interactive dialing, when you must wait for voice prompts and make selections by entering certain digits.
Page 102: Searching By The First Letter
2. When the desired number appears in the display, press the Start button to commence dialing. If a document is loaded, transmission will begin when the remote fax machine answers. Searching by the First Letter 1. Press the Speed Dial button until the letter matching your search criteria is displayed.
Page 103: Priority Transmission
Any numbers you now press will be sent as Touch tones for the remainder of the call. The machine returns to the pulse mode after you complete the call. Priority Transmission When priority transmission is enabled, a high priority document can be transmitted ahead of previously scheduled operations.
Page 104 4. The display prompts you to enter a name for the transmission. To assign a name to the transmission, enter it using the Number keypad and press the Start If you do not want to assign the transmission a name, press the Start button to skip over this step.
Page 105: What Is Polling
Polling What is Polling? Polling is used when one fax machine requests another to send a document. This is useful for sending unattended faxes. The person who wants to receive the document calls the machine holding the original and requests that the document be sent.
Page 106 3. Press the Start enter a 4-digit poll code. Note: If there is a document in memory to be polled, a "FUNCTION FULL SETTING" is displayed. Note: The poll code is preset to 0000 at the factory. This setting represents no poll code required for the remote.
Page 107: Adding Documents To The Job To Be Polled
Adding Documents To the Job to be Polled If you want to add documents to the original documents waiting in memory to be polled, follow the procedure below. 1. Place the additional documents face down into the Automatic Document Feeder. 2.
Page 108 POLLING 3. Press 2. The set up information for the entered polling job is displayed. Press the Start button. The job is erased from memory and the machine returns to Standby mode. BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE...
Page 109: What Is Laserfax Lite
LaserFAX Lite software is an application that is used to enable PC Faxing BOOK TOC using the WorkCentre 490cx. If selected during the installation of the other software components for the WorkCentre 490cx, the LaserFAX Lite application is installed automatically.
Page 110: Sending Faxes With Laserfax Lite
Sending Faxes with LaserFAX Lite The steps performed to fax using LaserFAX Lite are very similar to the steps performed to print a document from a word processing application. However, when selecting the printer that will receive the document, you will select LaserFAX.
Page 111 6. After the document has been converted to a fax image, the Fax Conversion dialog will be displayed. This dialog prompts you for details of the transmission. BOOK TOC CHAPTER TOC 7. Enter the fax number manually or click the Phonebook button to select from your LaserFAX Phonebook.
Page 112 9. (Optional) You may add a Cover Sheet as the first page of your fax by either typing the file name for the cover sheet in the Cover sheet: field, or by clicking the cover sheet button and selecting from the list of cover sheet files displayed.
Page 113 13. To fax the document, click the OK button. This will result in the job being displayed in the All jobs pending list in the LaserFAX application. BOOK TOC CHAPTER TOC SEARCH 14. The fax job will appear in this list until it is transmitted using the features of the LaserFAX application.
Page 114: Fax Conversion Dialog Advanced Features
PC FAXING Fax Conversion Dialog Advanced Features When the Fax Conversion dialog is displayed, there is an Advanced>> button that can be selected which makes available several other features for the fax job. When the Advanced>> button is selected the dialog below is displayed.
Page 115: Cover Sheet Options
PC FAXING Cover Sheet Options The cover sheet options on this page can be used to select an existing cover sheet, or create a new sheet. Cover Sheet In this location, you can select a previously created and saved cover sheet. Recipient In this field the recipient of the fax is entered.
Page 116: The Send Options Button
PC FAXING The Send Options Button Selecting the Send options button will cause the following dialog to be displayed: BOOK TOC CHAPTER TOC Sub Address A subaddress may be up to 20 digits long and is sometimes used to automatically route the outgoing fax to a specific fax machine. SEARCH Signature A signature may be up to 20 digits long and may be sent and received with...
Page 117: The Attach Button
PC FAXING The Attach Button The Attach button is used to attach documents to the current fax job by referencing the file name of the fax document. Using the features available under the Attach... button, documents that are already prepared as faxes can be attached to the current job. When the Attach...
Page 118 To use the Attach... feature: 1. Click on the Fax button. 2. Select the file you want to attach and click on OK. You can select several faxes at once by holding down the CTRL key and clicking on the faxes that you wish to attach.
Page 119: The Keep Button
The Keep Button The Keep... button will allow you to keep a copy of the fax on the workstation hard disk. When the Keep... button is pressed, the following dialog is displayed: BOOK TOC CHAPTER TOC SEARCH To use the features of this dialog, perform the following steps: 1.
Page 120: Laserfax Application Features
For additional information on the functions and features of the LaserFAX application, refer to the on-line help system for LaserFAX. The LaserFAX application is displayed when a fax is sent from the WorkCentre 490cx. The following window is displayed: BOOK TOC CHAPTER TOC...
Page 121: Laserfax Application Toolbar Features
PC FAXING LaserFAX Application Toolbar Features The features of the LaserFAX Toolbar are as follows: The Viewer Button This will load the LaserFAX Viewer to display the fax file currently selected in the All Jobs pending, Received faxes or Fax files list. The Print Button BOOK TOC This will print the current fax or list.
Page 122 PC FAXING The Go Button This will release the selected fax from hold or failed status. If a job is shown as pending, a retry may be scheduled. Clicking on the green traffic light will cause the LaserFAX application to try sending again without waiting for the retry interval.
Page 123 PC FAXING The SendFax Button This button is used to transmit the selected fax document or the document associated with the fax job The Scan Button BOOK TOC If you are using an external fax machine with LaserFAX you can use this to scan documents into your PC.
Page 124: The Laserfax Phonebook
• The parallel interface cable is properly connected and is not longer than 6 feet. • No error message is displayed on the WorkCentre 490cx. If an error message is displayed, check the Troubleshooting section of this manual to diagnose the problem.
Page 125: Chapter 4 Receiving A Fax
Chapter 4 Receiving a Fax Click on one of the following topics, or use the Search button on the left. Options for Receiving a Fax Using the WorkCentre 490cx Reception Modes BOOK TOC Determining the Reception Mode Adjusting Ringer Volume...
Page 126: Options For Receiving A Fax Using The Workcentre 490Cx
Options for Receiving a Fax Using the WorkCentre 490cx Using the WorkCentre 490cx, you can receive a fax in one of two ways: • By allowing the WorkCentre 490cx to answer, receive, and print all incoming faxes. This process normally involves printing of the incoming fax.
Page 127: Reception Modes
• ANS/FAX To use the ANS/FAX mode, you attach an answering machine BOOK TOC to the EXT jack on your fax machine. If the WorkCentre 490cx senses a fax tone, it automatically switches to fax reception mode. However, if a fax...
Page 128: Determining The Reception Mode
BOOK TOC If you seldom use the fax line for phone conversations, set the CHAPTER TOC WorkCentre 490cx to FAX mode. In this mode, the WorkCentre 490cx answers incoming calls and receives faxes automatically. SEARCH Note: During PC file printing, an incoming fax will be received and stored in memory.
Page 129: Adjusting Ringer Volume
Adjusting Ringer Volume The ringer volume can be adjusted according to a suitable level. The selections are LOW, MED, or HIGH. 1. Press the Menu Then press the Start Press the Start 2. Use the Up 3. Press the Clear/Stop BOOK TOC Receiving Automatically in FAX Mode 1.
Page 130: Receiving Automatically In Ans/Fax Mode
You may also press the characters * 9 * (star-nine-star) on the either phone to initiate reception. Note: The characters * 9 * (star-nine-star) are preset at the factory as the default remote receive start code for machines operated with a telephone connected to the EXT jack.
Page 131 Note: If you set your machine to ANS/FAX mode and your answering machine is switched off, or no answering machine is connected to the WorkCentre 490cx, the machine will automatically go into fax receive mode after six rings. If your answering machine has a user-selectable ring counter, set it to answer incoming calls after one ring.
Page 132: Receiving A Fax When The Machine Is Out Of Paper
Receiving a Fax When the Machine is Out of Paper Incoming fax transmissions are automatically stored in memory under the following conditions: • The WorkCentre 490cx is out of paper • A paper jam occurs • A document is copying •...
Page 133 RECEPTION MODES Using the Distinctive Ring Pattern Detection feature (DRPD), this machine "learns" the ring pattern you designate to answer the fax. Unless changed, this ringing pattern will continue to be recognized and answered as a fax call, and all other ringing patterns will be forwarded to the telephone or answering machine plugged into the EXT jack.
Page 134: Polling Remote Machines (Cont. Poll)
POLLING Polling What is Polling? Polling means that one fax machine requests another to send a document. This is useful for sending unattended faxes. The person who wants to receive the document, calls the machine holding the original and requests the document.
Page 135 3. Press 2. CONT. (Continuous Polling). The display asks you to enter the number of the remote fax machine. 4. Enter the telephone number of the remote machine. There are two methods available to do this: BOOK TOC CHAPTER TOC 5.
Page 136 The display asks you to enter a 4-digit poll code. 6. If the remote machine is secured with a poll code, you must enter the correct code, and press the Start the remote operator (user). BOOK TOC If the remote machine is not secured with a poll code, or does not have this feature, press the Start CHAPTER TOC no code.
Page 137 8. The display prompts for the Interval Time (time between calls) of the continuous polling. For example, to set your machine to poll the remote machine at 30-minute intervals, enter 0030. Enter the interval time for polling. BOOK TOC 9. Press the Start 10.
Page 138: Canceling Continuous Polling
What is LaserFAX Lite? SEARCH LaserFAX Lite software is an application that is used to enable PC Faxing using the WorkCentre 490cx. If selected during the installation of the other software components for the WorkCentre 490cx, the LaserFAX Lite application is installed automatically.
Page 139: Receiving Faxes With The Workcentre 490Cx
LaserFAX Lite can be configured to receive faxes directly to a computer workstation, rather than having them print on the WorkCentre 490cx. To do this, perform the following steps: 1. In the Xerox WorkCentre 490cx FAX program group, select LaserFAX Lite Config. The dialog shown below will be displayed: BOOK TOC...
Page 140 2. On this dialog, select the Edit Device button. This will cause the Edit Device Details dialog to be displayed. An example of this dialog is shown on the next page. BOOK TOC CHAPTER TOC SEARCH 3. On this dialog, select the Receive Faxes to PC checkbox. 4.
Page 141 LaserFAX Application Features. Note: If the WorkCentre 490cx is not connected to the PC, or LaserFAX Lite is not running, or the Receive to PC option is not selected, faxes will be printed on the WorkCentre 490cx. Note: When LaserFAX Lite is running it is not possible to print or scan using BOOK TOC the WorkCentre 490cx if Receive faxes to PC is selected.
Page 142: Troubleshooting Laserfax Lite
• The WorkCentre 490cx is connected and plugged in. • The parallel interface cable (or USB cable) is properly connected and is not longer than 6 feet. • No error message is displayed on the WorkCentre 490cx. If an error message is displayed, check the diagnose the problem.
Page 143: Chapter 5 Printing
Click on one of the following topics, or use the Search button on the left. Printing a Document Printer Settings BOOK TOC Windows 95/98 Printer Settings Windows NT 4.0 Printer Settings The Xerox WorkCentre Control Program CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE...
Page 144: Printing A Document
CHAPTER TOC 4. Choose Print or Print Setup from the File menu. Make sure the WorkCentre 490cx is selected as your default printer on your selected port. Click on the Properties or Setup button if you want to make any SEARCH adjustments that are appropriate for printing your document.
Page 145: Printer Settings
You can use your machine on a Pentium CPU and above versions of an IBM computer with all your Windows 95/98, Windows 2000, or Windows NT 4.0 applications. Be sure to set the WorkCentre 490cx as the default printer for all your Windows operations.
Page 146: Windows 95/98 Printer Settings
Selecting Properties will provide access to the Page, Main, and Advanced tabs. • Select the Xerox WorkCentre 490cx printer from the Settings/Printers folder, then select Properties from the File menu. This method will provide access to the General, Details, and Sharing tabs, as well as the BOOK TOC Page, Main, and Advanced tabs.
Page 147 • Color Management tab - for adding and removing color profiles associated with your printer. This tab is not shown in Windows 95; only in Windows • Sharing tab - for configuring printer accessibility over a network. • Page tab - for paper sources and sizes, number of copies, and orientation. •...
Page 148 The media size options are: Letter 8.5 x 11 in. (also Coated, Glossy, Letter Transparency/Film, Iron On, Greeting card) A4 210 x 297 mm. (also Coated, Glossy, Transparency/Film, Iron On, Greeting card) Legal 8.5 x 14 in. B5 JIS-182 x 257 mm. BOOK TOC Executive 7.25 x 10.5 in.
Page 149 PRINTER SETTINGS Main Tab Note: If this tab is accessed through the Printers folder, any changes made to settings will become the default settings for the printer. Settings made when the printer properties are accessed through an application File menu and Print or Print Setup will remain active until the application you are printing from is closed.
Page 150: Windows Nt 4.0 Printer Settings
• Select the Print command from within any Windows application. Then press the Properties button. This provides access to the Page Setup, Advanced, and Cartridges tabs. Or: • Select the Xerox WorkCentre 490cx printer from the Settings/Printers BOOK TOC folder, click the right mouse button, then select Document Defaults from the drop-down list.
Page 151: The Xerox Workcentre Control Program
THE XEROX WORKCENTRE CONTROL PROGRAM The Xerox WorkCentre Control Program In addition to the printer driver, the printer software also includes the Xerox WorkCentre Control Program. The WorkCentre Control Program contains setup options that define the operation of your machine. If selected in the Options Tab, the control program is displayed during a print operation.
Page 152: Xerox Workcentre 490Cx Control Program Window
Running Minimized and Closing Status at End of Job. Note: If a Xerox printer or another printer is connected to the same port on your computer through a switch box or other device, check Disable Xerox WC490cx DOS Printing and restart Windows before switching from one printer to the other.
Page 153 THE XEROX WORKCENTRE CONTROL PROGRAM Using the Cartridges Tab This tab allows you to view the level of ink in the cartridges and to choose cartridge options. The cartridge options include Installation of the Black and Color Cartridge, Cleaning Print Nozzles and Aligning Cartridges.
Page 154: Chapter 6 Scanning
Click on one of the following topics, or use the Search button on the left. Overview The WorkCentre 490cx TWAIN Scanner Program BOOK TOC Starting the WorkCentre 490cx TWAIN Scanner Application WorkCentre 490cx TWAIN Scanner Help Scanner Control Tabs The Basic Tab...
Page 155 The WorkCentre 490cx TWAIN Scanner Program is an image-scanning program that operates under various image-editing and OCR applications. The WorkCentre 490cx TWAIN Scanner Program includes drivers which may be used with any TWAIN-compliant application software. The scanner program software will operate the WorkCentre 490cx scanner.
Page 156: The Workcentre 490Cx Twain Scanner Program
With this array of image previewing and scanning functions, you can see the results of the changes you made to an image, before you save the images you create. Note: Your WorkCentre 490cx can scan in black/white, grayscale, and color. PREVIOUS PAGE NEXT PAGE...
Page 157: Starting The Workcentre 490Cx Twain Scanner Application
Starting the WorkCentre 490cx TWAIN Scanner Application Note: To install the WorkCentre 490cx TWAIN Scanner application, refer to Installing To use the WorkCentre 490cx as a scanner, the following are required: • WorkCentre 490cx TWAIN Scanner application installed on the workstation connected to the WorkCentre 490cx.
Page 158 To launch a preview scan: BOOK TOC The WorkCentre 490cx scans the image and a preview appears in the CHAPTER TOC WorkCentre 490cx TWAIN Scanner window. 8. Adjust the scan options as desired before initiating the final scan.
Page 159 To launch a preview scan: SEARCH The WorkCentre 490cx scans the image and a preview appears in the WorkCentre 490cx TWAIN Scanner window. 6. Adjust the scan options as desired before initiating the final scan.
Page 160: The Workcentre 490Cx Twain Scanner Window
WorkCentre 490cx TWAIN Scanner Help BOOK TOC You can refer to the WorkCentre 490cx TWAIN Scanner application on-line help for assistance. To access on-line help, move the cursor over the feature of the window that help is desired for. A yellow popup dialog box will appear.
Page 161: Scanner Control Tabs
• The Basic Tab. • The Image Quality Tab. • The Filters Tab. BOOK TOC • The About Tab indicates the version of the WorkCentre 490cx TWAIN Scanning application. The Basic Tab CHAPTER TOC The features of the Basic Tab are described in this section. All of the features of this tab are available when the Image type selection is True Color, 256 Colors, or Gray 256 Scales.
Page 162 SCANNER CONTROL TABS Excellent color details can be obtained using this scan mode, but be aware that True Color images require considerable disk space to save them. For instance, an A4-size (8.5" x 11") 300-dpi True Color image may require 24 megabytes of storage space (uncompressed).
Page 163 SCANNER CONTROL TABS It actually provides 256 shades, representing white by the value 255 and black by the value zero, with progressively lighter intermediate shades of gray by values from 1 through 254. Halftone B/W This scan mode uses various combinations of black and white pixels to simulate gray scales.
Page 164 SCANNER CONTROL TABS Resolution The resolution setting determines the amount of information the scanner will capture in a scanned image. Resolution is measured in dpi (dots per inch). The higher the resolution is, the finer the image detail and the bigger the image file size is. Increasing the resolution will result in corresponding increases in image detail and image file size.
Page 165 Note: When scanning a printed image for screen display only, scale the image down to increase processing speed and decrease the file size. BOOK TOC Fixed scaling options are displayed as percentages of reduction or enlargement. Image width and height are scaled proportionally when fixed CHAPTER TOC scaling factors are used.
Page 166 SCANNER CONTROL TABS Note: You can also change Height and Width values by directly adjusting the selection frame. Note: Output image file size is proportional to both Height and Width. If both Height and Width values are doubled, then the image area and image file size will increase four-fold.
Page 167: The Image Quality Tab
The Image Quality Tab The features of the Image Quality tab are described below. All of the features of this tab are available when the True Color RGB, 256 Colors, and Gray 256 Scales selections are made for Image Type. Refer to the table below which indicates the tab features that are available for the Lineart B/W and Halftone B/W Image Type selections.
Page 168: The Filters Tab
The Filters Tab The features of the Filters Tab are described below, and are used to apply various visual modifications to the scanned image. All of the features of this tab are available when the Color or Gray 256 Scales selections are made for Image Type.
Page 169: Chapter 7 Troubleshooting
Chapter 7 Troubleshooting Click on one of the following topics or use the Search button on the left. Clearing Jams Document Jams While Sending a Fax BOOK TOC Paper Jams While the Machine is Printing Tips for Avoiding Paper Jams LCD Display Error Messages Fax Problems CHAPTER TOC...
Page 170: Clearing Jams
CLEARING JAMS Clearing Jams Document Jams While Sending a Fax If a document jams while you are sending it, DOCUMENT JAM appears in the display. Caution: Do not pull the document out of the slot or you may damage your machine.
Page 171 CLEARING JAMS 2. Carefully remove the jammed document. Close the control panel firmly until it clicks into place. BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE...
Page 172: Paper Jams While The Machine Is Printing
Paper Jams While the Machine is Printing If paper jams occur, an error message appears in the display. Follow the steps below to clear jam. To avoid tearing paper, pull the jammed paper out gently and slowly. If Jammed in the Paper Feed Area at the Rear of the Machine 1.
Page 173: If Paper Is Jammed In The Printer Output Area
CLEARING JAMS 4. Adjust the paper guide to match the width of the paper. BOOK TOC CHAPTER TOC SEARCH If Paper is Jammed in the Printer Output Area If the paper jams as it exits to the printer exit tray, PAPER JAM will appear on the display.
Page 174 CLEARING JAMS Caution: If there is resistance when you pull the paper, and it does not move easily when you pull, stop pulling. Continue with the next section, If Paper is Jammed Inside the Machine. BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE...
Page 175: If Paper Is Jammed Inside The Machine
CLEARING JAMS If Paper is Jammed Inside the Machine 1. Open the Control Panel cover (1) and the Cartridge Compartment cover (2). BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE...
Page 176: Tips For Avoiding Paper Jams
2. Carefully remove the jammed paper as shown in the following figure. BOOK TOC CHAPTER TOC 3. Close the Control Panel cover and the Cartridge Compartment cover. SEARCH Tips for Avoiding Paper Jams By carefully selecting print materials and loading them properly, you should be able to avoid most paper jams.
Page 177 • Do not load wrinkled, creased, damp, highly curled, or previously stapled paper. • Do not mix paper types. • Use only recommended print paper. • Ensure that the recommended print side is facing up when loading paper into the feeder. •...
Page 178: Lcd Display Error Messages
LCD Display Error Messages LCD Display CHECK CARTRIDGE INK LOW BOOK TOC DUPLICATED CHAPTER TOC RETRY REDIAL? SEARCH DOCUMENT JAM COVER OPEN CLOSE COVER GROUP NOT AVAILABLE LCD DISPLAY ERROR MESSAGES Meaning • The print cartridge is not correctly installed in the machine.
Page 179 LCD Display LINE ERROR LOAD DOCUMENT BOOK TOC MEMORY FULL CHAPTER TOC SEARCH NO ANSWER NO. NOT ASSIGNED LCD DISPLAY ERROR MESSAGES Meaning • Your machine cannot connect with the remote site, or it has lost contact because of a problem on the phone line.
Page 180 LCD Display NO PAPER BOOK TOC PAPER JAM CHAPTER TOC POLLING ERROR SEARCH POLL - CODE ERROR POWER FAILURE LCD DISPLAY ERROR MESSAGES Meaning • The paper feed tray is empty. • The message is also displayed if paper narrower than A4, Letter, or Legal is loaded to print a PC file.
Page 181 LCD Display NO LINE CONNTECTION RESOURCE ERROR OR SYSTEM ERROR BOOK TOC DIAL ERROR CHAPTER TOC NO ANSWER SEARCH LINE BUSY LCD DISPLAY ERROR MESSAGES Meaning • No dial tone or line current detected. • Internal system errors detected. • Error detected when programming Speed Dial or Group Dial.
Page 182 LCD Display PRE-MSG ERROR POST-MSG ERROR COMPATIBLE ERROR SEND ERROR RECEIVE ERROR BOOK TOC BAD-PAGE ERROR CHAPTER TOC SEARCH PAGE MISMATCH CARTRIDGE ERROR LCD DISPLAY ERROR MESSAGES Meaning • Errors detected at the beginning, during or at the end of the transmission.
Page 183: Fax Problems
Fax Problems Symptom The machine is not working, there is no display, and the buttons are not working. There is no dial tone. BOOK TOC The telephone numbers stored in memory do not dial correctly. CHAPTER TOC The document does not feed into the machine.
Page 184 Solution • Ensure that you are hanging up the handset before you press the Start • NOTE: This applies only to Xerox WorkCentre 490cx models equipped with a handset or to models with a telephone connected to the EXT jack on the side of the machine.
Page 185 Symptom Spots or lines appear on received faxes. The machine dials a number, but fails to make a connection with another machine. BOOK TOC The machine is unable to store a document in memory. CHAPTER TOC Blank areas appear at the bottom of each page, or on other pages, only a small strip SEARCH...
Page 186: Printer Problems
Printer Problems Symptom The printer does not print. BOOK TOC CHAPTER TOC SEARCH The paper does not feed into the printer. PRINTER PROBLEMS Cause and Solution • The PC cable is not connected properly. • The PC cable is defective. Swap the cable with one known to work.
Page 187 Symptom Half of the printed page is blank. BOOK TOC CHAPTER TOC SEARCH The printer prints the wrong data, or it prints incorrect characters. PRINTER PROBLEMS Cause and Solution • The page layout is too complex. Simplify the page layout, and remove any unnecessary graphics from the document.
Page 188 Symptom The paper constantly jams. BOOK TOC Printing is too slow. CHAPTER TOC SEARCH PRINTER PROBLEMS Cause and Solution • There is too much paper in the Automatic Paper Feeder (APF). Remove some of the paper from the APF. If printing onto transparencies, or labels, insert them one at a time in the Manual Paper Feeder.
Page 189: Print Quality Problems
Print Quality Problems Symptom Light or blurred characters. BOOK TOC Solid black areas on CHAPTER TOC transparencies contain white streaks. Smudged or dark SEARCH characters. PRINT QUALITY PROBLEMS Cause and Solution • You may be using Draft quality or Normal quality mode.
Page 190 Symptom Characters with white lines BOOK TOC Incorrect format or characters do not align correctly at left margin. CHAPTER TOC SEARCH Vertical straight lines are not smooth in tables, borders, and graphs. Solid black areas on transparencies contain white streaks. PRINT QUALITY PROBLEMS Cause and Solution •...
Page 191 Symptom Printed color does not match screen colors. Black and white is printing instead of expected color printing. BOOK TOC Color print quality is poor. CHAPTER TOC SEARCH Printer power is on, but nothing prints. PRINT QUALITY PROBLEMS Cause and Solution •...
Page 192 Symptom Printer seems to be printing, but no characters are printing. Unexpected characters are printed or characters are missing. BOOK TOC CHAPTER TOC Printer prints very slowly. SEARCH Control panel of your machine does not respond. Page does not print. PRINT QUALITY PROBLEMS Cause and Solution •...
Page 193: Paper Feeding Problems
Paper Feeding Problems Symptom Paper is jammed during printing. Paper sticks together. BOOK TOC CHAPTER TOC Paper fails to feed. SEARCH Multiple sheets of paper feed PAPER FEEDING PROBLEMS Cause and Solution • Clear the paper jam. See Machine is Printing.
Page 194 Symptom Paper skews or buckles BOOK TOC CHAPTER TOC Transparencies stick together in the paper exit. Envelopes skew or fail to feed SEARCH correctly. PAPER FEEDING PROBLEMS Cause and Solution • Ensure there is not too much paper in the APF. Depending on the thickness of your paper, the APF can hold up to 100 sheets of paper.
Page 195: Scanning Problems
Scanning Problems Symptom You cannot scan a document into memory. BOOK TOC The unit scans very slowly. CHAPTER TOC SEARCH The following message appears on the computer screen: Scanner is busy receiving or printing data. When the current job is completed, try again.
Page 196 • The printer cable may be improperly connected or the power may be off. Ensure that the • WorkCentre 490cx is plugged in. If the problem persists, turn the computer and printer off. Wait about 10 seconds, turn them both on and try again.
Page 197: Chapter 8 Maintenance
Chapter 8 Maintenance Click on one of the following topics or use the Search button on the left. Clearing Memory Cleaning the Document Scanner BOOK TOC Managing the Ink Cartridges Tips for your ink cartridges Print Cartridge Nozzle Test Cleaning the Print Heads CHAPTER TOC Replacing the Ink Cartridge Cartridge Alignment...
Page 198: Clearing Memory
Clearing Memory You can selectively clear information stored in your machine’s memory. 1. Press the Menu Then press the Start 2. MEMORY CLEAR ITEM (1-4) appears briefly on the display followed by the list shown below. Use the Up through the list of options. Option BOOK TOC 1.
Page 199: Cleaning The Document Scanner
Automatic Document Feeder (ADF) rubber, and the scanning glass. If they are dirty, documents sent to another fax machine may not be clear. 1. Power off the WorkCentre 490cx by unplugging it from the wall outlet. 2. Open the Control Panel by pulling lightly on the Control Panel Cover assembly.
Page 200 3. Disassemble the white roller as follows: BOOK TOC CHAPTER TOC SEARCH 4. Wipe the roller surface with a soft cloth dampened with water. CLEANING THE DOCUMENT SCANNER Both ends of the white roller have plastic bushings that are used to secure the roller in the machine.
Page 201 CLEANING THE DOCUMENT SCANNER 5. Using a cotton swab or a soft dry cloth, clean the ADF rubber pad. BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE...
Page 202 6. Carefully wipe the scanning glass with a SOFT, DRY CLOTH. If the glass is very dirty, first wipe it with a slightly dampened cloth, then with a dry cloth. Be very careful not to scratch the glass surface. BOOK TOC CHAPTER TOC SEARCH Caution: Never spray liquid directly onto the scanning glass.
Page 203 CLEANING THE DOCUMENT SCANNER 7. Replace the roller by performing steps one and two in reverse order. 8. Close the control panel firmly until it clicks into place. BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE...
Page 204: Managing The Ink Cartridges
Managing the Ink Cartridges Tips for your ink cartridges To get the maximum benefit from your ink cartridges: • Do not remove a ink cartridge from its packaging until you are ready to install it. • Do not refill the ink cartridge. The warranty will not cover damage caused by using refilled cartridges.
Page 205: Print Cartridge Nozzle Test
3. Press the Start button. PRINTING... appears on the LCD display. The WorkCentre 490cx prints a head cleaning test pattern. Notice the series of diagonal lines across the top and bottom of the test pattern. Breaks within a line of the same color indicate a clogged nozzle. Try running the Clean Head procedure again if you see breaks in the diagonal lines.
Page 206 MANAGING THE INK CARTRIDGES To clean the nozzles from your PC: In Windows 95/98: 1. Go to Start, Programs, Xerox WorkCentre 490cx. 2. Select Xerox WorkCentre 490cx Control Program. 3. The Control Program window opens. Note: For Windows NT 4.0, open the 490cx properties by right clicking on the 490cx in the Printer folder and clicking on the Cartridges tab.
Page 207 Note: There are minor differences in the appearance of the Cartridges tab between Windows 95/98 and Windows NT 4.0. Examine the test pattern. The example below shows a test pattern of all nozzles functioning correctly on the color and black ink cartridges. BOOK TOC CHAPTER TOC SEARCH...
Page 208 If the bottom line shows improvement, rerun this test. If improvement continues, rerun the test. If all nozzles are not printing after running the test three times, continue with step 5. 5. If print quality does not improve, remove and reinstall the ink cartridge. Repeat the nozzle test.
Page 209 MANAGING THE INK CARTRIDGES If you are cleaning a color ink cartridge, be especially careful to wipe the nozzles in only one direction so the colors do not mix. BOOK TOC 3. Allow the copper-colored area to dry, then reinstall the ink cartridge and repeat the nozzle test.
Page 210 Cleaning the Cartridge Carrier Contacts 1. Press the Menu Press the Start CLEAN HEAD ? appears in the LCD display 2. Open the Control Panel and the Cartridge Compartment Cover. The Cartridge Carrier Assembly moves to the center of the machine. BOOK TOC CHAPTER TOC SEARCH...
Page 211 MANAGING THE INK CARTRIDGES 3. Unplug the power cord from the electrical outlet or the rear of the machine. BOOK TOC CHAPTER TOC 4. Remove the Ink Cartridges. SEARCH PREVIOUS PAGE NEXT PAGE...
Page 212 MANAGING THE INK CARTRIDGES 5. Use a CLEAN, LINT FREE, DRY CLOTH to clean the ink cartridge carrier contacts inside the printer. 6. Reinstall the ink cartridge. BOOK TOC CHAPTER TOC 7. Close the Control Panel and the Cartridge Compartment Cover. 8.
Page 213: Replacing The Ink Cartridge
Replacing the Ink Cartridge The ink cartridge includes the ink supply and the print head. Each time you replace the ink cartridge, you are replacing the print head as well. When you notice the print becomes light or INK LOW appears in the display, replace your cartridge.
Page 214 6. The LCD displays CARTRIDGE CHANGED? NO. Select the desired action item using the Up If you • did not change any cartridge • changed a color cartridge • changed a black cartridge • changed a color and a black cartridge BOOK TOC 7.
Page 215: Cartridge Alignment
You should print the cartridge alignment test if vertical lines or characters appear crooked. The cartridge alignment test will straighten the vertical lines. To align the cartridge from your PC: 1. Open the Xerox WorkCentre 490cx Control Program on LPT1. Refer to Starting the WorkCentre 490cx Control Program Cartridges 2.
Page 216 MANAGING THE INK CARTRIDGES 3. The printer feeds a sheet of paper and prints the alignment test pattern. BOOK TOC CHAPTER TOC SEARCH Examine the test print. If the vertical lines are straight, no adjustment is needed. If the lines are not straight, select the number in which the lines appear the straightest and click OK.
Page 217 2. Press the Down LCD display. 3. Press the Start The WorkCentre 490cx prints out a Cartridge Alignment pattern sheet consisting of a series of four test patterns. Each pattern is made up of a BOOK TOC series of lines which are individually numbered. By selecting the straightest line from each pattern, you can optimize the print head alignment.
Page 218 The letter A located on the right end of the lower line in the display corresponds to alignment test pattern A. The range of numbers bracketed in the center of the display indicates the range of valid pattern selection choices. The flashing number on the left side of the display indicates the line from print pattern A that is currently selected as optimal.
Page 219 13. Press the Up LCD panel updates and the setup screen for the Alignment F test pattern is displayed. 14. Using the Number Keypad, enter the number of the line which appears the straightest from Alignment pattern F. The LCD panel updates and returns to normal operation.
Page 220: Adf Rubber Retard Pad Replacement
ADF Rubber Retard Pad Replacement After about one year of operation, or if you have multiple pages scanning at one time, your retard pad will become worn and may impair the performance of the document feeder. Follow this procedure to replace the pad: 1.
Page 221: Appendix A Specifications, Safety And Regulatory, Telephone Connectivity
FCC Regulations Send Header Requirements Data Coupler Information CHAPTER TOC Radio Frequency Emissions Canadian Certification Safety and Legal Requirements for Xerox Europe SEARCH The Electricity at Work Regulation Certification Telephone Connectivity Guidelines (in England and Wales) UK ONLY PREVIOUS PAGE...
Page 222: Specifications
Specifications Applicable line Compatibility Fax Data coding Modem speed Transmission speed Effective scanning width BOOK TOC Effective printing width Scanning method CHAPTER TOC Memory Halftone Printing speed SEARCH Replacement Black Ink Cartridge Yield Note: The black ink cartridge supplied with the machine has smaller ink capacity.
Page 223 Color Ink Cartridge Yield Source document output tray Dimension (W x D x H) Weight Power requirements BOOK TOC Power consumption Environmental conditions CHAPTER TOC Auto dialer Document size - - Width - Length SEARCH Recording paper size - for automatic paper feeder - for manual paper feeder Recording paper weight - for automatic paper feeder...
Page 224 Printing resolution Scanning resolution (fax) – Horizontal x Vertical Scanning resolution (scanner) Copy resolution BOOK TOC Battery backup CHAPTER TOC SEARCH SPECIFICATIONS 600 x 600 dpi 1200 x 1200 dpi (addressable) Standard: Fine: 203 x 196 dpi Super fine: 300 x 300 dpi 300 x 600 dpi optically and the higher resolutions up to 4800 dpi can be supported by interpolating via Twain Scanner driver...
Page 225: Data Coupler Information
FCC REGULATIONS FCC Regulations Send Header Requirements Federal Communications Commission (FCC) regulations require all persons within the United States who send any message via a facsimile machine to include an identifying message in the transmission. The message must clearly contain an identifier and telephone number for the entity (business or individual) sending the message.
Page 226 Do not connect this machine to a party or coin operated phone line. CHAPTER TOC Repairs to the machine should be made only by a Xerox representative or an authorized Xerox service agency. This applies at any time during or after the service warranty period.
Page 227: Radio Frequency Emissions
The telephone company may make changes to its communications facilities, equipment, operations, or procedures. Such action must be reasonable, required in the operation of their business, and consistent with FCC rules. They must give you prior written notification if the changes can: BOOK TOC When programming emergency numbers and/or making test calls to emergency numbers:...
Page 228: Canadian Certification
Change or modifications to this equipment not specifically approved by the Xerox Corporation may void the authority granted by the FCC to operate this equipment. Shielded cables must be used with this equipment to maintain compliance BOOK TOC with FCC regulations.
Page 229 FCC REGULATIONS Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Page 230: Safety And Legal Requirements For Xerox Europe
SAFETY AND LEGAL REQUIREMENTS FOR XEROX EUROPE Safety and Legal Requirements for Xerox Europe Approvals and Certification The CE marking applied to this product symbolises Xerox Ltd Declaration of Conformity with the following applicable Directives of the European Union as BOOK TOC of the dates indicated:...
Page 231 Please contact your local Xerox Europe representative for a list of approved accessories. BOOK TOC Warning: In order to allow this equipment to operate in proximity to industrial, Scientific and medical (ISM) equipment, the external radiation from the ISM equipment may have to be limited or special mitigation measures.
Page 232 SAFETY AND LEGAL REQUIREMENTS FOR XEROX EUROPE Do not use this product near water, wet locations, or outdoors. Do not place this product on an unstable cart, stand, or table. The product may fall, causing personal injury or serious damage to the product.
Page 233 Also make sure that the total amperage of all products plugged into the wall outlet does not exceed the outlet rating. If you need additional safety information concerning the copier or Xerox SEARCH supplied materials you should contact your Xerox representative or you may...
Page 234: Electricity At Work Regulations
BOOK TOC constructed, maintained and operated. All Xerox equipment have been designed to exacting safety standards. They have all undergone a variety of stringent safety tests including earth bond, CHAPTER TOC insulation resistance and electrical strength tests.
Page 235 CHAPTER TOC The regulation does not impose on, amongst others, manufacturers or suppliers of such electrical systems. However, rest assured that all Xerox equipment which Xerox Europe and its authorised distributors supplies to SEARCH customers, conform with all the relevant safety legislation and standards.
Page 236 EQUIPMENT MAY PROVIDE MISLEADING RESULTS AND MAY CAUSE DEATH, PERSONAL INJURY AND/OR DAMAGE TO PROPERTY. QUESTION: I would like to carry out my own safety tests on the Xerox equipment in my premises. ANSWER: You may, of course, request such tests as you deem necessary to satisfy yourself that your Xerox equipment is safe.
Page 237 Engineer will provide you with a certificate which details the results of all tests completed. In the event of any defect being noted, the Xerox equipment will be switched off and disconnected from the supply until the defect has been corrected.
Page 238 SEARCH Finland Germany In the event of problems, you should contact your local Xerox representative in the first instance. The product has been tested against TBR21. To assist in the use and application of terminal equipment which complies with this standard, the...
Page 239 CERTIFICATION The product may be configured to be compatible with other country networks. Please contact your Xerox representative if it needs to be reconnected to another country’s network. There are no user-adjustable settings in the product. Note: Although this product can use either loop disconnect (pulse) od DTMF (tone) signalling it is recommended that it is set to use DTMF signalling.
Page 240: Telephone Connectivity Guidelines
Telephone Connectivity Guidelines BOOK TOC This section will help you connect and set up your WorkCentre 490cx with several different telephone accessories. The Install Guide and Quick Reference Guide cover the most common ways to set up the WorkCentre. This guide covers those again, as well as more CHAPTER TOC complicated setups.
Page 241: The Workcentre Telephone Connectors
TELEPHONE CONNECTIVITY GUIDELINES The WorkCentre Telephone Connectors There are two telephone connectors on the side of the WorkCentre. They are: • Line • EXT LINE BOOK TOC CHAPTER TOC Line is always the direct connection to your telephone wall outlet. SEARCH EXT is used for other accessories, such as an answering machine, extension telephone, or PC fax/data modem.
Page 242 TELEPHONE CONNECTIVITY GUIDELINES To use your WorkCentre as a stand-alone fax machine without a PC Plug one end of a telephone cable into the WorkCentre’s Line connector, and the other end into the wall telephone line outlet. Wall outlet BOOK TOC From the LINE connector CHAPTER TOC The WorkCentre is set up at the factory to automatically answer an incoming...
Page 243 To use the WorkCentre connected to a telephone and PC without a fax/ data modem: BOOK TOC CHAPTER TOC SEARCH Plug one end of a telephone cable into the WorkCentre’s Line connector, and the other end into the wall telephone line outlet. Plug the extension telephone into the EXT connector.
Page 244 Or, you may want to leave the Receive mode on Fax, but increase the number of rings before the WorkCentre answers the call. At the control panel, press the following keys: MENU, 0, 1, Start, UP ARROW 7 TIMES (until ANSWER ON RINGS displays) Next, enter the number of times you want the telephone to ring before the WorkCentre answers the call, and press the Clear/Stop...
Page 245 EXT connector, and plug the extension telephone into the answering machine. The PC printer port is connected to the WorkCentre’s printer port with the Xerox supplied printer cable or using a USB connection. Set the WorkCentre’s Receive mode to ANS/FAX. At the control panel,...
Page 246 Also, plug the PC fax/data modem Line into the wall outlet. Plug the extension telephone into the EXT connector. The PC printer port is connected to the WorkCentre’s printer port with the Xerox supplied printer cable or USB connection.
Page 247 TELEPHONE CONNECTIVITY GUIDELINES If you do not want the WorkCentre to answer the phone, set the Receive mode to TEL. At the control panel, press the Receive Mode button (until TEL displays). Consult your PC fax/data modem documentation to determine how to set answer mode options.
Page 248 WorkCentre and the external telephone into the Line out connector of the answering machine. The PC printer port is connected to the WorkCentre’s printer port with the Xerox supplied printer cable or USB connection. TELEPHONE CONNECTIVITY GUIDELINES From the USB...
Page 249 TELEPHONE CONNECTIVITY GUIDELINES The answering machine will answer incoming calls, but the WorkCentre will take over if the incoming call is a fax. Set the WorkCentre’s Receive mode to ANS/FAX. At the control panel, press the Receive Mode button (until ANS/FAX displays).
Page 250 Plug the extension telephone into the EXT connector. The PC printer port is connected to the WorkCentre’s printer port with the Xerox supplied printer cable or USB connection. You should use the PC fax/data/voice mail to answer incoming calls and receive faxes.
Page 251 TELEPHONE CONNECTIVITY GUIDELINES At the WorkCentre, set the Receive mode to TEL. At the control panel, press the Receive Mode button (until TEL displays). Consult your PC fax/data modem documentation for answer mode and other settings. BOOK TOC CHAPTER TOC SEARCH PREVIOUS PAGE NEXT PAGE...
Page 252: Appendix B Glossary
Appendix B Glossary Term ANS/FAX Mode BOOK TOC CHAPTER TOC Automatic Paper SEARCH Feeder Centronics Collate Definition To use this mode, you must have an answering machine attached to the EXT jack on the side of the machine. In ANS/FAX mode, the machine automatically answers the phone call.
Page 253 Contrast Dial Mode DDMMYYYY Document Scanner BOOK TOC Document Exit Tray The Document Exit Tray fits into the slots on the front CHAPTER TOC Document Guides SEARCH Document Tray This refers to the difference or contrast between light and dark areas of an image. There is a Contrast button on the control panel, to increase or decrease image contrast on printed sheets.
Page 254 United States Federal Government that establishes laws and standards for any machines involving communications. There is an FCC Registration number on your machine’s Xerox label, located on the back of the machine. Used to eject paper from the printer if paper is not automatically fed out after printing.
Page 255 Forced Memory Handset cradle Home Contrast BOOK TOC Home Resolution CHAPTER TOC SEARCH Job Status Landscape LPT1 When this feature is turned on, all documents will be automatically scanned into memory before transmission. This eliminates the waiting time between faxes. The handset cradle is the unit on the side of the machine that holds the telephone handset.
Page 256 MMDDYYYY On-Hook Dial Parallel port BOOK TOC Pause CHAPTER TOC Portrait Power Saving SEARCH Printer Driver Printer Exit Tray Megabyte. A measure of memory storage capacity. Millimeter. A unit of length. This expression refers to MonthDayYear in an eight digit format. This allows dialing a telephone number without using the telephone.
Page 257 Redial Redial Interval Redial Try BOOK TOC Resolution CHAPTER TOC Ringer volume SEARCH RX Reduction Select language Sound control When you press the Redial button, the machine automatically begins to send the document that is loaded in the document tray, using the phone number previously dialed.
Page 258 TEL LINE CHAPTER TOC TEL Mode SEARCH Xerox Data label The System ID consists of your telephone number (up to 20 digits and pauses) and name (up to 40 characters). You can dial a telephone number with one touch of the button using pre-stored telephone numbers in memory.

Xerox WorkCentre 490cx Online User's Manual

Chapter 1 Getting Started

Chapter 2 Making a Copy

Chapter 3 Sending a Fax

Chapter 4 Receiving a Fax

Chapter 5 Printing

Chapter 6 Scanning

Chapter 7 Troubleshooting

Chapter 8 Maintenance

Appendix A Specifications, Safety and Regulatory, Telephone Connectivity

Appendix B Glossary

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Xerox WorkCentre 490cx

Summary of Contents for Xerox WorkCentre 490cx

Table of Contents