AT&T Merlin II Feature Module 2 System Manual page 99

SPLIT STATUS
CALL FLOW
Using the Line Status Screen
5-22 Monitoring Call Management
10 Number of calls waiting in each split and length of time the oldest call has
been waiting
11 Main and secondary split assignments and intraflow status
The Line Status screen, shown below, summarizes the activity for each line in
each line group. Pressing
screen selects the Line Status screen.
Bon Voyage Travel
C a l l s
Grp Line P Stat Num HoldT
A 1816 Idle 0
Idle 0
1808
Idle 0
1818
8515 Idle 0
A 0 Busy/4 Total 0 C a l l s
B 8532 Idle 0
Idle 0
8 5 1 8
8 5 3 1 Idle 0
B 0 Busy/3 Total
0
C 0911 Idle 0
0 9 1 2 Idle 0
0 9 1 3 Idle 0
0 9 1 4
Idle 0
Idle 0
0 9 1 5
0 9 1 6 Idle 0
F Change
1 Priority
The left section of the Line Status screen summarizes the activity for each line
and line group. The right side of the screen keeps you in touch with the
system as a whole by summarizing calls waiting for all splits and call flow
assignments. (For an explanation of the data on this screen, see "Key to Line
Status Data."
If the Line Status screen indicates a problem that needs immediate correction,
you can do so through dynamic reconfiguration. (For more information, see
"Dynamic Reconfiguration," later in this section.) You can also change the
priority of a line from this screen. Calls on priority lines are answered before
calls on nonpriority lines.
(labeled "Line Status") from any other status
[ F5 ]
LINE STATUS
G r p L i n e P S t a t N u m H o l d T
0m C 0 Busy/6 Total
0m
0m
D 0917 Idle
0m 0918 Idle
D 0 Busy/2 Total
0m
0m
0m
Calls
0m
0m
0m
0m
0m
0m
F Events
4 Log
DAY CMSIIR2 4:02p
Calls
SPLIT STATUS
Waiting
Num Old
0 Calls Split
1 PERS 0
0 0m 2 CHART 0
0 0m 3 CORP 0
0 Calls 4 SUPPT 0
5 - 0
0
6 -
CALL FLOW
S p l i t s I n t r a
Grp Main Sec Flow
A 1 3
B 1 3
C 2 4
D 3 -
F10 - Help
F S p l i t F
System
F C o n f i g
8 Status
6 Status 7 Screen
06/02
0s
0s
0s
0s
0s
0s
On
On
On
Off