AT&T Merlin II Feature Module 2 System Manual page 65

4-36 Selecting Exceptions
Bon Voyage Travel
E x c e p t i o n
AGENTS
Talk Time >= xxx sec
After Call Work >= xxx min
Agent Logout ACW >= xxx min
Refused Call
SPLITS
#l Abandon Calls >= xx
# C a l l s W a i t i n g > = x x
O l d e s t C a l l W a i t > = x x x s e c
Avg Speed Answer >= xxx sec
LINE GROUPS
All Lines Busy >= xxx sec
Line Hold Time >= xx min
Line Hold Time <= xx sec
ALERTS
Alert Line Button Numbers
F Split
F A g e n t
1 Exceptns
2 Exceptns
NOTE: You must be sure that the alert is physically connected at the
specified line port. No message can tell you that the alert is or isnot
actually connected to the MERLIN II system control unit.
Changing or Removing Line Button Assignments
You shouldn't remove a line button assignment unless you are sure of the
following:
The alert is not assigned to an exception,
The alert number field shouldn't have a number assigned and instead
should have a hyphen.
To remove a line button number from an alert, do as follows:
1 Press either (labeled "Previous Field") or
[ F5 ]
select the alert number field (1, 2, 3, or 4) from which you are removing a
line button number.
2 Enter a hyphen in the appropriate alert number field.
3 When you are finished, press
Changing a line button number assignment requires all the care you would
undertake when initially assigning one—you must be sure that the all the
conditions for assigning alerts have been met (see "Conditions for Assigning
Alerts," above). To change an alert line button number, do as follows:
1 Press either (labeled "Previous Field") or
[ F5 ]
select the alert number field (1, 2, 3, or 4) to which you are assigning a
new line button number.
2 Enter the line number in the appropriate alert number field (1 through 32).
You can simply type over the previous line number.
EXCEPTION SETTINGS
O n / O f f 1 / A 2/B
Off - -
Off -
-
Off -
-
Off
- -
Off
3/1
-/-
Off
-/-
Off 10s/2
-/-
Off l0s/3
5s/4 -/-
Off
-
Off -
-
Off -
1 : 2 9 2 : 3 0
F Assign
F G r o u p
3 4
Exceptns Alert
(labeled "Enter Data") to enter the data.
[ F8 ]
ADMIN CMSIIR2
1 1 : 1 2 a 0 6 / 1 3
Split / Line Group
3/C 4/D
5
-
-
-
- -
-
- -
-
-
-
-
-/- -/- -/-
-/- -/- -/-
-/- -/- -/-
-/- -/-
-
-
- -
3 : 3 1 4 : 3 2
F 1 0 - Help
F Admin
8 Menu
(labeled "Next Field") to
[ F6 ]
(labeled "Next Field") to
[ F6 ]
6
-
-
-
-
-/-
-/-
-/-