AT&T Merlin II Feature Module 2 System Manual page 158

ADDITIONAL DATA FOR
DAILY CALLS
CUMULATIVE LINE GROUP
REPORT BY DAY
7-12 Types of CMS Reports
% All Lines Busy. The percentage of time in each hour that all lines in the
group were simultaneously busy.
Busiest hours. The three hours with the largest total holding time for ACD
calls. The busiest hour is shown first (lower portion of screen), followed
by the second and third busiest hours.
NOTE: Calls in progress at the end of an hour are included in the
statistics for the hour in which the calls were completed.
A Cumulative Line Group Report By Day can be generated for any
consecutive period from 2 to 93 days. Most of the column headings are the
same as for the Daily Line Group Report. However, the leftmost column
head for this report is "Day."
The days are listed consecutively by date in the leftmost column. Each data
line matches exactly the 24-hour summary line that would appear at the
bottom of the Daily Line Group Report for the date specified in the leftmost
column.
Hours in which CMS was in Night Service for the entire duration are
included in the summaries.
A typical Cumulative Line Group Report By Day appears below:
CUMULATIVE LINE GROUP REPORT BY DAY
GROUP D: CORP
Period: 06/10/88 - 06/13/88
ACD CALLS
Calls Num
Offered Calls
Day Night Day Aband Handled Avg Total Calls Avg Total Calls Avg Total Busy
06/10 0 609 0
06/11 0 630 0
06/12 0 630 0
0 1869 0 1869
Busiest days: 1- 06/11/88 , 2- 06/12/88 , 3- 06/10/88
Note
1. Call statistics are counted in the hour and day in which they compete.
CALL MANAGEMENT SYSTEM FOR MERLIN(r) II CS
Date Printed: 06/ 13/88 Time Printed: 6:13p
Bon Voyage Travel
Size: 3 lines
CALLS
Num
Num Hold Hold
Time Xfr Time
Calls
609 :28 43h
0 0:00
630 44h
:28 0 0:00
630 44h
:28 0 0:00
:28 132h 0 0:00
OTHER CALLS
Num
Hold % All
Time
Other Lines
0m 0 0:00 0m 0%
0m 0 0:00 0m 0%
0 0:00 0m 0%
0m
0 0:00 0m 0%
0m