AT&T Merlin II Feature Module 2 System Manual page 112
Call management system
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Also See for Merlin II Feature Module 2:
- System manual (242 pages) ,
- Data communications manual (86 pages) ,
- Installation ans getting started manual (77 pages)
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Example
Pressing
(labeled "Line Groups") from the Configuration screen selects
[ F2 ]
the line group function. A box appears around the line group area of the
Configuration screen and a different set of function keys appears at the
bottom of the screen. Refer to the following example.
Bon Voyage Travel
AGENT SPLITS
A g e n t
Pos
ID
S p l i t
PERS
1
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
C o n f i g u r a t i o n # 1 - DAILY (changed)
F
Answer
F
F o r c e
F
1
D e l a y
2
Delay
3
To change force delay for any line group, press
and the following screen with the force delay prompt appears:
Bon Voyage Travel
AGENT SPLITS
Agent
S p l i t
Pos
ID
1 PERS
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
C o n f i g u r a t i o n
# 1 - DAILY (changed)
FORCE DELAY: Group Letter.
F
Cancel
1
Prompt
A g e n t
Split
Pos
ID
3 CORP
3 7 I K E
39 TINA
40 DIANA
4 SUPPT
4 2 R O N
43 NANCY
5 -
6 -
Grp
A
B
C
D
A u t o
A C W
r
A g e n t
S p l i t
Pos
ID
3 CORP
3 7
I K E
3 9 T I N A
40 DIANA
4 SUPPT
4 2 R O N
43 NANCY
5 -
6 -
G r p
A
B
C
D
F
Previous
5
F i e l d
DAY CMSIIR2
3:59p
LINE GROUP OPTIONS
N u m
A n s w e r
F o r c e
G r o u p
L i n e s
D e l a y
D e l a y
A
PUBLIC
4
45s
On
B
SPECL
3
Off
5s
Off
C
CHART
6
5s
D
CORP
2
5s
On
CALL FLOW
F l o w
Splits
Intra
Spl
Thresh
Main
Sec
Flow
1
10s
1
3
On
2
1
3
On
3
3 0 s
3 0 s
2
4
On
4
3 0 s
3
-
Off
5
6
3 0 s
F 1 0 -
F
C o n f i g
7
Screen
(labeled "ForceDelay")
[ F2 ]
DAY CMSIIR2
4 : 0 0 p 0 6 / 0 2
LINE GROUP OPTIONS
N u m
A n s w e r
F o r c e
G r o u p
L i n e s
D e l a y
D e l a y
A
PUBLIC
4
45s
On
B
SPECL
3
5s
Off
C
CHART
6
Off
5s
D CORP
2
5s
On
CALL FLOW
F l o w
S p l
T h r e s h
S p l i t s
I n t r a
1
10s
M a i n
S e c
F l o w
1
3
On
2
1
3
On
3
30s
2
4
On
4
30s
3
-
Off
5
30s
6
30s
F
Next
6
Field
Dynamic Reconfiguration 5-35
06/02
A u t o
A C W
5s
10s
5s
5s
A l l
R i n g
Off
5s
Off
Off
Off
Off
Off
Help
A u t o
A C W
5s
10s
5s
5s
A l l
R i n g
Off
5s
Off
Off
Off
Off
Off
F
Enter
8
D a t a
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