AT&T Merlin II Feature Module 2 System Manual page 95

Key to System Status Data
LINE GROUP
INFORMATION
SPLIT INFORMATION
5-18 Monitoring Call Management
Bon Voyage Travel
Line
Group
A PUBLIC
B SPECL
C CHART
D CORP
A g e n t s
S p l i t ACD Avail ACW Out Oth Num Old Num Delay
1 PERS
0 0 0
0 0 0
2 CHART
3
3 C0RP
0 0 0
4 SUPPT
0 0 0
0 0 0
5 -
0 0 0
6 -
F Set
F S e l e c t
F D a y /
3 Exceptns
2 Options
1 Night
The numbers in the following list are keyed to the circled numbers in the
screen above.
1 Number of busy lines and total number of lines
2 Main and secondary split assignments and intraflow status
Current Status of Agents and of Waiting Calls
3 Number of agents on ACD calls; available to take calls; in the after-call-
work, logged out, or night state ("Out"); or on other than ACD ("Oth" )
calls
4 Number of calls now waiting and length of time the oldest call has been
waiting
Record of Calls Received during Current How'
5 Number of abandoned calls and average length of time these calls spent in
system
6 Number of calls intraflowed into and out of each split
7 Number of ACD calls handled, average talk time, and average speed of
answer
8 Service level (percentage of calls answered within your service level limit)
SYSTEM STATUS
LINE GROUP INFORMATION
Lines
S p l i t s
Busy M a i n S e c F l o w
Total
0 4 1
1
0 3 1
0 6 2
0 2 3
SPLIT INFORMATION
Waitng Abandon
0s
7 0 0 0 0
0s
7 0 0 0 0
5
4
0s
3 0 0 0 0
0s
2 0 0 0 0
0 0 0 0 0 0s
0 0 0 0 0 0s
F Line
F Events
5 Status
4 Log
4:04p
DAY CMSIIR2
3 On
2
On
3
On
4
Off
-
Intrflow Calls Handled
In Out Num AvgTalk ASA Levl
0 0 0
0:00 0s
0 s
0 0 7 0:00 0
8
6
0 0
0 0:00 0s
0 0 0
0:00 0s
0 0 0:00 0s
0
0 0 0:00 0s
0
F10 - Help
F C o n f i g F System
F S p l i t
8 Menu
7 Screen
6 Status
06/02
Serv
0%
0%
0%
0%
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