AT&T Merlin II Feature Module 2 System Manual page 37

4-8 Building or Editing Shift Configurations
Bon Voyage Travel
AGENT SPLITS
A g e n t
S p l i t
Pos ID
1 PERS
16 TOM
17 CLIFF
19 ERNIE
2 1 D E B
2 3 B O B
24 SHERM
25 WALT
2 CHART
2 7 B E N
2 8 S A M
29 NORM
3 1 D I
32 CARLA
3 3 B J
35 MAX
C o n f i g u r a t i o n # 1 - D A I L Y
F S p l i t s F Line F C a l l
1 2 Groups 3 Flow
If you are editing a configuration that you built earlier, go to step4.
If you are building a new configuration, note that all areas on the screen
involving splits are either blank or display hyphens. The defaults for the
system are also displayed.
Study the following initial settings that are supplied for a new
configuration and determine which, if any, you want to change.
Answer delay is set to 5 seconds.
Force delay is turned off.
Automatic after-call-work is set to O seconds (off).
Split numbers 1 through 6 are displayed in the Agent Splits area.
Intraflow thresholds are set to 30 seconds.
Intraflow is turned off.
Main and secondary splits are unassigned (indicated by hyphens).
All-Ring is turned off.
4 Select the activity you want to perform from the following list and turn to
the instructions. If you are building your first configuration, your must
perform the first two activities.
Administering Splits.
configuration.
Administering Call Flow. Assign splits to groups, set intraflow
thresholds, turn intraflow on or off, and designate splits for Ail-Ring
Operation (optional).
A g e n t
S p l i t
Pos ID
3 CORP
3 7 I K E
A PUBLIC
3 9 T I N A
B
49 DIANA C
4 SUPPT
4 2 R O N D CORP
43 NANCY
Grp
A
B
C
D
F Clear
5 Config
Add, move, or remove agents in the splits in a
ADMIN CMSIIR2
1 1 : 0 0 a 0 6 / 0 1
LINE GROUP OPTIONS
N u m A n s w e r F o r c e
G r o u p L i n e s D e l a y D e l a y A C W
4 5s On
SPECL 3 5s Off
CHART 6
5s Off
2 5s On
CALL FLOW
F l o w
S p l i t s I n t r a S p l T h r e s h
Main Sec Flow 1 1 0 s
1 3 On
2 5s
1 3 On 3
3 0 s
2 4 On
4 3 0 s
3 - Off 5 3 0 s
6 3 0 s
F 1 0 - H e l p
F Config F Admin
7 List 8
A u t o
5s
10s
5s
5s
A l l
R i n g
O f f
Off
O f f
O f f
O f f
O f f
Menu