AT&T Merlin II Feature Module 2 System Manual page 115

5-38 Dynamic Reconfiguration
To change Auto ACW for any line group, press
and the following screen with the Auto ACW prompt appears:
Bon Voyage Travel
AGENT SPLITS
A g e n t
S p l i t Pos ID
1 PERS
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
C o n f i g u r a t i o n # 1 - DAILY (changed)
AUTOMATIC ACW: Group Letter:
F Cancel
1 Prompt
To change Auto ACW for any line group, respond to the prompt:
Prompt:
AUTOMATIC ACW: Group Letter:_ Seconds:
1 Enter a group letter.
Action:
2 Enter the number of seconds (O through 999) you want for the
agent to be in the automatic ACW state upon completion of a
call.
3 Press
[ F8 ]
displayed.
The next screen shows the data entered in the prompt; the screen following
shows the data entered for the appropriate line group.
[ F3 ]
A g e n t
Pos ID
S p l i t
3 CORP
3 7 I K E A PUBLIC
39 TINA B
40 DIANA C CHART
4 SUPPT
4 2 R O N D CORP
43 NANCY
5 -
6 -
G r p
A
B
C
D
Seconds:
F Previous
5 F i e l d
( labeled "Enter Data"), and the new data will be
(labeled "Auto ACW")
DAY CMSIIR2 4:14p
LINE GROUP OPTIONS
N u m A n s w e r F o r c e A u t o
G r o u p L i n e s D e l a y D e l a y A C W
4 45s On
SPECL 3 5s On
6
5s Off
2
5s On
CALL FLOW
F l o w
S p l i t s I n t r a S p l T h r e s h
M a i n S e c F l o w
1 10s
1 3 On
2 5s
30s
1 3 On 3
2 4 On
4 30s
3 -
Off 5 30s
6 30s
F Next
F
6 Field
8
06/02
25s
10s
5s
5s
A l l
R i n g
Off
Off
Off
Off
Off
Off
Enter
Data