AT&T Merlin II Feature Module 2 System Manual page 159

CUMULATIVE LINE GROUP
REPORT BY HOUR
A Cumulative Line Group Report By Hour can be generated for any
consecutive period from 2 to 93 days. Most of the column headings are the
same as for the Daily Line Group Report and the Cumulative Line Group
Report by Day. However, the leftmost column head for this report is "Hour."
The hours in a day during which CMS was active over the days specified are
listed in the leftmost column. Each data line summarizes that hour's activity
over all the days specified.
For example, if you specified a Cumulative Line Group Report by Hour for
July 2 through July 10, the hours in a day when CMS was active would be in
the leftmost column, and all the activity in a given hour for July 2 through
July 10 would be summarized. The 10 o'clock period would list data for all the
calls from July 2 through July 10 that were completed during the 10 o'clock
period.
CUMULATIVE LINE GROUP REPORT BY HOUR
GROUP D: CORP
Period: 07/11/88 - 07/14/88
ACD CALLS
Calls Num
Offered Calls
Hour Night Day Aband Handled Avg Total Calls Avg Total Calls Avg Total Busy
12:00a
0 241 0
l:00a
0 245 0
2:00a
0 239 12
3:00a
0 150 149
4:00a
0 151 151
5:00a
0 152 152
6:00a
0 151 151
7:00a
0 149 149
8:00a 0 152 152
9:00a 0
16 16
0 1646 932
Busiest hours: 1. 8:00a, 2. 5:00a, 3. 4:00a
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR MERLIN(r) II CS
Date Printed: 07/14/88 Time Printed: 6:13p
Bon Voyage Travel
Size: 6 lines
CALLS
Hold Num Hold
Num
Time Xfr Time
Calls
241 0:28 114m
0 0:00 0m
245 0:29 116m
0 0:00 0m
227 0:27 109m
0 0:00 0m
1 0:50 125m
0 0:00 0m
0 0:51 128m
0 0:00 0m
0 0:50 128m
0 0:00 0m
0 0:51 127m
0 0:00 0m
0 0:51 125m
0 0:00 0m
0 0:51 128m
0 0:00 0m
0 0:50 13m
0 0:00 0m
714 0:41
18h 0 0:00
OTHER CALLS
% All
Num Hold
Other Time Lines
0 0:00 0m 0%
0 0:00 0m 0%
0 0:00 0m 0%
0 0:00 0m 30%
0 0:00 0m
31%
0 0:00 0m 31%
0 0:00 0m 31%
0 0:00 0m 31%
0 0:00 0m 30%
0 0:00 0m 3%
0m
0 0:00 0m 19%
Types of CMS Reports
7-13