AT&T Merlin II Feature Module 2 System Manual page 155
Call management system
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Also See for Merlin II Feature Module 2:
- System manual (242 pages) ,
- Data communications manual (86 pages) ,
- Installation ans getting started manual (77 pages)
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A typical Cumulative Split Report by Hour appears below.
SPLIT 2: CHART
Period:
07/11/88 - 07/14/88
Num Num
Avg
Speed Calls ACD Flow Flow Talk After Xfr Other Talk Num
Hour
Ans Aband Calls
12:00a
4s
0
241
1:00a
4s
0
245
7s
2:00a
12
120
1
3:00a
23s
149
4:00a
0s
151
0
0s
5:00a
152
0
6:00a
0s
151
0
149
7:00a
0s
0
8:00a
0s
159
0
16
9:00a
0s
0
0s
10:00a
0
0
11:00a
0
0
0s
0s
12:00p
0
0
0
0s
0
1:00p
2:00p
0
0s
0
3:00p
0s
0
0
4:00p
0s
0
0
0s
5:00p
0
0
0s
0
6:00p
0
7:00p
0
0
0s
8:00p
0
0
0s
9:00p
0s
0
0
10:00p
0s
0
0
11:00p
0s
0
0
4s 932
714
Note
1. Call statistics are counted in the hour and day in which they complete.
CALL MANAGEMENT SYSTEM FOR MERLIN(r) II CS
Date Printed: 07/14/88 Time Printed: 6:13p
Bon Voyage Travel
CUMULATIVE SPLIT REPORT BY HOUR
ACD CALLS
Avg Avg Num Num Avg Avg
In
Out Time Call Calls Calls Other Pos
0:25 0:06
0
0
0
0
0
0:27 0:06
0
0
0:34 0:06
0
0
0
0
0:03 0:06
0
0
0
0:00 0:00
0
0
0
0:00 0:00
0
0
0
0:00 0:00
0
0
0
0:00 0:00
0
0
0
0:00 0:00
0
0
0
0:00 0:00
0
0
0
0:00 0:00
0
0:00 0:00
0
0
0
0
0
0:00 0:00
0
0:00 0:00
0
0
0
0
0
0
0:00 0:00
0
0
0:00 0:00
0
0:00 0:00
0
0
0
0
0
0:00 0:00
0
0:00 0:00
0
0
0
0:00 0:00
0
0
0
0:00 0:00
0
0
0
0
0:00 0:00
0
0
0
0
0:00 0:00
0
0
0
0:00 0:00
0
0
0
OTHER CALLS
%
ACD Serv
Time Levl
0
0:00
4.5 23% 100%
0
0:00
4.5 23% 100%
0:00
4.3 21% 98%
0
0
0:00 1.5 0% 1%
0
0:00 1.5 0% 0%
0
0:00 1.5 0% 0%
0
0:00 1.5 0% 0%
0
0:00 1.5 0% 0%
0
0:00 1.5 0% 0%
0
0:00 1.5 0% 0%
0
0:00 3.0 0% 0%
0
0:00 3.0 0% 0%
0
0:00 3.0 0%
0%
0
0:00 2.0 0% 0%
0
0:00 3.0 0% 0%
0
0:00 3.0 0% 0%
0
0:00 3.0 0%
0%
0
0:00 3.0 0% 0%
0
0:00 3.0 0% 0%
0
0:00 3.0 0% 0%
0
0:00 3.0 0% 0%
0
0:00 3.0 0% 0%
0
0:00 1.5 0% 0%
0
0:00 1.5 0% 0%
0:00 2.6 7%
99%
Types of CMS Reports 7-9
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