AT&T Merlin II Feature Module 2 System Manual page 72

Selecting Line Group Exceptions
3 To assign an alert number, enter the number in the field to
the left of the slash. If not, enter a hyphen.
4 Press
Exception:
Split X - Avg Speed Answer > = XXX seconds
Admin Exceptions. Press
[ F8 ]
the Administer Exceptions screen.
Line group exceptions alert you to unusual or undesirable situations affecting
lines or line groups. For instance, the all lines busy exception notifies you
when all lines in a line group have been busy more than a certain number of
seconds.
Pressing (labeled "Group Exceptns") from the Exception Settings screen
[ F3 ]
selects the Line Group Exceptions screen shown below. The box indicates the
line group exceptions.
Bon Voyage Travel
E x c e p t i o n
AGENTS
Talk Time >= xxx sec
After Call Work >= xxx min
Agent Logout ACW >= xxx min
Refused Call
SPLITS
# Abandon Calls >= xx
# Calls Waiting >= xx
O l d e s t C a l l W a i t > = x x x s e c
Avg Speed Answer >= xxx sec
LINE GROUPS
All Lines Busy >= xxx sec
Line Hold Time >= xx min
Line Hold Time <= xx sec
ALERTS
Alert Line Button Numbers
F Lines F HoldTime F HoldTime
1 3
Busy 2 Maximum Maximum
(labeled "Enter Data") after the last field.
[ F8 ]
(labeled "Admin Exceptns") to return to
[ F8 ]
EXCEPTION SETTINGS
On/Off l/A 2/B
Off
-
Off
-
Off
- -
- -
Off
Off
- -
3/1 -/-
Off
-/-
Off
10s/2
-/-
Off 12s/3
-/-
Off 5s/4
Off -
-
Off
1: 29 2:
ADMIN CMSIIR2 11:18a
Split / Line Group
3/C 4/D
5
- - - -
- - - -
- - -
- - -
- - -
-/- - / -
-/-
-/- -/- - / -
-/- - / -
-/-
-/- -/-
- - -
- - -
30 3: 31 4: 32
F 1 0 - H e l p
F A d m i n
8 Exceptns
Selecting Exceptions 4-43
06/13
6
-
-
-
-
-
- / -
- / -
- / -