Administering Splits - AT&T Merlin II Feature Module 2 System Manual

Administering Splits

Administering Line Group Options. Program how you want CMS to
control answering calls.
Clearing a Configuration. Delete the contents of a configuration.
Returning to Other Screens. Return to the Stored Shift
Configurations screen and save the configuration you just built or
edited, Return to the Admin Menu and select another administration
activity.
The list of agents you created on the Agent Directory screen is your master list
of agents. Any of the agents on the master list can be assigned to splits,
Pressing (labeled "Splits") from the Configuration screen selects the
[ F1 ]
Configure Splits screen, shown below. If you are building a new
configuration, first use
[ F1 ]
agents listed in the agent directory will be active in this configuration. Then
use (labeled "Change Split ID") to assign an ID to each split,
[ F6 ]
Bon Voyage Travel
AGENT SPLITS
A g e n t
-
S p l i t Pos ID
1 PERS
16 TOM
17 CLIFF
19 ERNIE
2 1 D E B
2 3 B O B
24 SHERM
25 WALT
2 CHART
2 7 B E N
2 8 S A M
29 NORM
3 1 D I
32 CARLA
3 3 B J
3 5 M A X
Configuration #1 - DAILY
F Add F Remove F
1 Agent 2 Agent
(labeled "Add Agent") to identify which of the
A g e n t
S p l i t
Pos ID
3 CORP
3 7 I K E A PUBLIC
3 9 T I N A B
4 0 D I A N A
C CHART
4 SUPPT
4 2 R O N
D CORP
43 NANCY
5 -
6 -
G r p M a i n S e c F l o w
A
B
C
D
Move F Replace F New
3 Agent 4 Agent 5 Agent
Building or Editing Shift Configurations
ADMIN CMSIIR2 10:48a
LINE GROUP OPTIONS
N u m A n s w e r F o r c e
G r o u p L i n e s D e l a y D e l a y A C W
4 5s On
SPECL 3 5s Off
6 5s Off
2 5s On
CALL FLOW
F l o w
S p l i t s I n t r a S p l T h r e s h
1 1 0 s
1 3 On 5s
2
1 3 On 3 30s
2 4 On
4 3 0 s
3 - Off 5
3 0 s
6 3 0 s
F1O - Help
F Change F Config F Agent
6 Split ID 7 Screen
06/13
A u t o
5s
10s
5s
5s
A l l
R i n g
O f f
Off
O ff
O f f
O f f
O f f
8 Directry
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