AT&T Merlin II Feature Module 2 System Manual page 101

Key to Line Status Data
LINE STATUS
LINE GROUP SUMMARY
LINE
5-24 Monitoring Call Management
Bon Voyage Travel
C a l l s
1
2
G r p L i n e P S t a t N u m H o l d T
A 1 8 1 6 Idle 0
3
1808 Idle 0
1818
Idle 0
8 5 1 5
Idle 0
A 0 Busy/4 Total 0
4
5
B 8 5 3 2 Idle 0
8 5 1 8 Idle 0
8531 Idle 0
B 0 Busy/3 Total 0
C 0911 Idl
e
0 9 1 2 Idl e 0
0 9 1 3 Idl e 0
8 9 1 4 Idl e 0
0
0 9 1 5 I d l e
0 9 1 6 I d l e 0
F Change
1 Priority
The numbers in the following list are keyed to the circled numbers in the
screen above.
Individual Lines
1 Lines marked + are priority lines and wil lbe answered first
2 Current status of line, i.e., ringing, idle, waiting (on hold), or connected
3 Number of ACD calls received and total length of time line has been in
use for ACD calls during this hour
4 Number of lines currently busy out of total
5 Number of ACD calls to line group during
Split Status
6 Number of calls waiting in each split and length of time the oldest call has
been waiting
Call Flow
7 Main and secondary split assignments and intraflow status
LINE STATUS
G r p L i n e P S t a t N u m H o l d T
C 0 Busy/6 Total
0m
0m
0m D 0 9 1 7 Idle
0m 0918 Idle
Calls
D 0 Busy/2 Total
0m
0m
0m
Calls
0m
0m
0m
0m
0m
F Events
4 Log
4 : 0 2 p 0 6 / 0 2
DAY CMSIIR2
C a l l s SPLIT STATUS
Waiting
0 Calls
S p l i t Num Old
0
1 PERS
2 CHART 0
0 0m
0 0m 3 CORP
4 SUPPT 0
0 Calls
5 -
0
6 -
0
CALL FLOW
Splits
Grp Main Sec Flow
A 1 3
7
B 1 3
C 2 4
D 3 -
F10 - Help
F System
F S p l i t F Config
6 Status 7 Screen
8 Status
number of lines in line group
current hour
0s
6
0s
0 0s
0s
0s
0s
I n t r a
On
On
On
Off