Using Your Pc With Cms - AT&T Merlin II Feature Module 2 System Manual

Using Your PC with CMS

SCREEN FORMATS
This section describes the format of CMS screens, entering and editing data,
and accessing help screens. If you have questions about MS-DOS, the layout
of your keyboard, or other information about your 6300 WGS, refer to the
manuals that accompanied it.
The following screen shows a typical CMS screen format:
1 Bon Voyage Travel
AGENT SPLITS
Agent
Split Pos ID
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
2
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 - DAILY
3 You can not cancel this prompt.
4 CLEAR CONFIG: Are You Sure? (Y/N):
5 F Cancel
1 Prompt
The following types of information may appear in each area of the screen.
Each number below corresponds to a number to the left of the screen.
1 ID line. The ID line contains:
Business name.
Status indicators concerning problems with the PC hard disk, the
connections between CMS and the MERLIN II system control unit, or
the connections between CMS and the voice announcement unit
and/or printer. For information on resolving problems, see Section 9,
"Troubleshooting."
Current CMS mode:
DAY or NIGHT indicates calls are being managed using Day Service or
Night Service mode (explained later in this manual).
CMS is being used for administration instead of call management.
REPT appears when you use the Print Reports screen.
CMS Release number (for example, CMSIIR2)
Time and date.
2 Information area. This area contains screen names, menus, or status
information for a particular screen.
A g e n t
S p l i t
Pos ID G r o u p L i n e s D e l a y D e l a y A C W
3 CORP 37 IKE A PUBLIC
39 TINA B SPECL
C CHART
40 DIANA
4 SUPPT 42 RON D CORP
43 NANCY
5 -
6 -
S p l i t s
Grp Main
A
1
1
B
C 2
D
3
Answer 'Y' or 'N'
F
F Previous
5 6
Field
CMS appears when the system is first started.
Using Your PC with CMS 3-9
ADMIN CMSIIR2 10:51a 06/13
LINE GROUP OPTIONS
Num Answer Force Auto
On 5s
4 5s
3 5s Off 10s
6 5s Off 5 s
2 5s On 5s
CALL FLOW
F l o w A l l
Intra Spl Thresh Ring
Sec Flow 1
1 0 s O f f
3 On 2 5s Off
3 On 3 3 0 s O f f
4 On 4 3 0 s O f f
5
30s O f f
- Off
6 3 0 s O f f
Next
F Enter
Field
8 Data
indicates
ADMIN