AT&T Merlin II Feature Module 2 System Manual page 116
Call management system
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Also See for Merlin II Feature Module 2:
- System manual (242 pages) ,
- Data communications manual (86 pages) ,
- Installation ans getting started manual (77 pages)
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Reconfiguring Call Flow
Bon Voyage Travel
AGENT SPLITS
A g e n t
S p l i t
Pos
ID
1 PERS
1 6 T O M
17 CLIFF
19 ERNIE
2 1 D E B
2 3 B O B
24 SHERM
25 WALT
2 CHART
2 7 B E N
2 8 S A M
29 NORM
3 1 D I
32 CARLA
3 3 B J
35 MAX
C o n f i g u r a t i o n # 1 - D A I L Y ( c h a n g e d )
AUTOMATIC ACW: Group Letter: A Seconds: 25
F
Cancel
1
Prompt
Bon Voyage Travel
AGENT SPLITS
A g e n t
S p l i t
Pos
ID
1 PERS
l 6 T O M
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
2 7 B E N
2 8 S A M
29 NORM
3 1 D I
32 CARLA
3 3 B J
35 MAX
C o n f i g u r a t i o n
# 1 - DAILY (changed)
F
Answer
F
Force
F
A u t o
2
Delay
1
D e l a y
3
If you experience unexpected changes in call traffic, you may need to
reconfigure call flow assignments in the current configuration. For instance,
you may decide to reassign secondary splits or turn on intraflow for some line
groups. Pressing
(labeled "Call Flow'') from the reconfiguration screen
[ F3 ]
selects the Configure Call Flow screen shown below. It looks the same as the
A g e n t
Pos
ID
S p l i t
3 CORP
3 7 I K E
39 TINA
40 DIANA
4 SUPPT
4 2 R O N
43 NANCY
5 -
6 -
Grp
A
B
C
D
F
Previous
5
F i e l d
A g e n t
S p l i t
Pos
ID
3 CORP
3 7 I K E
3 9 T I N A
40 DIANA
4 SUPPT
4 2 R O N
43 NANCY
5 -
6 -
Grp
A
B
C
D
ACW
4 : 1 5 p 0 6 / 0 2
DAY CMSIIR2
LINE GROUP OPTIONS
N u m A n s w e r F o r c e A u t o
G r o u p L i n e s D e l a y D e I a y A C W
A PUBLIC
4
45s
On
B
SPECL
3
5s
On
C CHART
6
5s
Off
D CORP
2
5s
On
CALL FLOW
F l o w A l l
Splits
Intra
Spl
Thresh
Main
Sec
Flow
1
10s
1
3
On
2
5s
1
3
On
3
30s
2
4
On
4
30s
30s
3
-
Off
5
6
30s
F
Next
F
6
Field
8
DAY CMSIIR2
4 : 1 5 p 0 6 / 0 2
LINE GROUP OPTIONS
N u m A n s w e r F o r c e A u t o
G r o u p
L i n e s
D e l a y
D e l a y
A P U B L I C 4
45s
On
B
S P E C L
3
5s
On
C C H A R T 6
Off
5s
D
CORP
2
5s
On
CALL FLOW
F l o w A l l
S p l i t s
I n t r a S p l
T h r e s h
Main
Sec
Flow
1
10s
5s
1
3
On
2
1
3
On
3
30s
2
4
On
4
30s
Off
5
30s
3
-
6
30s
F10 - Help
F
Config
7
Screen
Dynamic Reconfiguration
5s
10s
5s
5s
Ring
Off
Off
Off
Off
Off
Off
E n t e r
D a t a
A C W
25s
10s
5s
5s
R i n g
Off
Off
Off
Off
Off
Off
5-39
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