FIGURE 5-1 Map of the screens for call management.
LINE
CALL
SPLITS
GROUPS
FLOW
ADD
ANSWER
AGENT
DELAY
REMOVE
FORCE
AGENT
DELAY
MOVE
AUTO
AGENT
ACW
REPLACE
AGENT
NEW
AGENT
CHANGE
SPLIT
ID
AGENT
DIRECTORY
NOTE 1:
Additional Call Management screens and function keys are provided to allow for easy navigation between configuration and system status displays as well as easy
access to the Events Log.
NOTE 2:
After initialization is complete and another menu is selected, the system menu screen can be used to select Configurations rewiew system status screens,