Lucent Technologies CentreVu CMS Administration User Manual page 9

About this information product
Conventions used
Adding or deleting call work codes
and split/skill call profiles,
changing VDN skill preferences,
viewing trunk group assignments,
changing VDN call profiles, and
other call center activities
To learn about...
Defining agents, split/skill, trunk
group, VDN, and vector
exceptions, and running exceptions
reports
Kinds of permissions; how and
when to assign them
Changing CentreVu CMS state,
allocating storage space,
specifying storage intervals, and
other system setup activities
Understanding maintenance:
backups, restores, and backup
strategy; the maintenance error
log; backup volumes and labeling
The Solaris operating system and
how to use it
How timetables and shortcuts
streamline your activities
The following conventions are used in this information product.
Product release
DEFINITY Enterprise Communications Server is called "ECS" or
"switch". Unless otherwise noted, the term ECS includes Releases 6, 7,
and 8. The functionality of earlier switch releases is noted if it differs
from that of Releases 6 through 8.
Document number
Lucent publication titles are followed by their document number. For
example, see CentreVu Supervisor Release 8 Reports 585-210-929 .
CentreVu CMS Administration
Administering your call center
See this task...
Administering exceptions
Assigning user permissions
Viewing and changing system
setup values
Maintaining CentreVu CMS
Learning and using Solaris
Using timetables and shortcuts
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