Lucent Technologies CentreVu CMS Administration User Manual page 172

Task: administering call center agents
Running a split members report
The Split Members report displays or prints.
The Split Members report lists the selected splits in numerical order,
each split's assigned name, and the extensions that are assigned to the
split. If the split does not have a name assigned, the Split Name field
shows the split number. If the split has no extensions assigned to it, the
Extension field is blank.
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N D O F S T E P S
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Reference
• To use names for splits, the names must first be assigned in the
Dictionary. See "Task: naming your call center entities in the
Dictionary" for more information.
• You can script the Split Members window and schedule the script.
See "Task: automating your activities with scripting" for more
information.
• You can put the Split Members input window and report on a
timetable. See "Task: using timetables and shortcuts" for more
information.
• You cannot create a custom report from the split members report.
CentreVu CMS Administration
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