About This Information Product - Lucent Technologies CentreVu CMS Administration User Manual

About this information product

CentreVu CMS Administration
vii
About this information product
®
If you are a CentreVu
Purpose CMS administrator with access to all parts of
CentreVu CMS, this information product tells you what you need to
know to administer your call center. For split/skill supervisors with
limited access to CentreVu CMS, this information product will also be
helpful.
This information product specifically addresses the DEFINITY®
Enterprise Communications Server (ECS) functionality of CentreVu
CMS. If you are implementing CentreVu CMS R3V8 for the first time,
you may have DEFINITY ECS Release 8. If you are upgrading from an
earlier version of CentreVu CMS, you may have an earlier ECS or an
earlier Generic 3 (G3) switch release.
Reason for reissue This information product is a task-based guide to call center
administration.
The ACD basics appendix has been moved to the DEFINITY® ECS
R8 Guide to ACD Call Centers 555-233-503 .
The vectoring EAS appendix has been moved to the DEFINITY ECS
R8 Vectoring and EAS Guide 555-230-521.
This information product documents version 8 of CentreVu
Supervisor.
DEFINITY /G2 information has been removed throughout.