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Task: naming your call center entities in the Dictionary
Viewing, adding, or changing announcement synonyms
Viewing, adding, or changing announcement synonyms
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Overview
Prerequisites
You can view, add, or change announcement synonyms for each ACD.
Note that:
•
Announcement names must be unique.
•
Multiple values are not allowed for announcement names or
numbers.
Steps
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1
From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2
On the Operations tab, select Announcements.
The Announcements input window opens.
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3
In the Announcement Name field, type the name that you want to view,
add, or change.
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4
In the Announcement Number field, type the number that corresponds
to the name you typed in the Announcement Name box.
CentreVu CMS Administration
3-21
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