Lucent Technologies CentreVu CMS Administration User Manual page 169

Call management system
Table of Contents

Advertisement

Task: administering call center agents
Multi-agent skill change and moving extensions between splits
For DEFINITY ECS or G3V4, agents cannot be preassigned to
splits (through switch administration) and then moved to those
splits from CentreVu CMS. If agents are preassigned to splits, the
message "already assigned" appears when you try to move an
agent to one of the preassigned splits.
CentreVu CMS Administration
6-21

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the CentreVu CMS Administration and is the answer not in the manual?

Table of Contents