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Task: administering call center agents
Multi-agent skill change and moving extensions between splits
For DEFINITY ECS or G3V4, agents cannot be preassigned to
•
splits (through switch administration) and then moved to those
splits from CentreVu CMS. If agents are preassigned to splits, the
message "already assigned" appears when you try to move an
agent to one of the preassigned splits.
CentreVu CMS Administration
6-21
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