Lucent Technologies CentreVu CMS Administration User Manual page 118

Task: naming your call center entities in the Dictionary
Viewing, adding, deleting, or changing VDN names
If you assign exceptions to a VDN, the VDN name you assign displays
in the exceptions text. In addition, if you change a VDN name, the new
name displays in the exception text for all exceptions logged after the
change. See "Task: administering exceptions" for more information.
You can script the VDNs window and schedule the script. See "Task:
automating your activities with scripting" for more information.
CentreVu CMS Administration
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