Lucent Technologies CentreVu CMS Administration User Manual page 98

Task: naming your call center entities in the Dictionary
Viewing, adding, or changing login ID names
Reference
If you assign names to the login IDs, agent names display on reports. If
you make additions or changes to login IDs, you must exit the report
and then rerun the report to see the new agent names. See "Task:
running, printing, exiting, and restarting a report" for more
information.
You can script the Login Identifications window and schedule the
script. See "Task: automating your activities with scripting" for more
information.
CentreVu CMS Administration
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