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Task: administering exceptions
Administering agent exceptions
The Agent Exceptions Administration input window opens.
...........................................................................................................................................................................
4
In the Split(s)/Skill(s) box, do one of the following:
•
Type the information.
•
Select the information on the drop-down list of previously used
items.
•
Click the Browse button to select the information in a browse
window.
CentreVu CMS Administration
8-5
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