Starting An Agent Trace - Lucent Technologies CentreVu CMS Administration User Manual

Task: administering call center agents

Starting an agent trace

Starting an agent trace
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Prerequisites Prerequisites for DEFINITY
• To start/stop agent traces, you must have data collection turned on
for the ACD. See "Turning data collection on and off for real
ACDs" in "Task 10: viewing and changing system setup values"
for more information.
• To set the amount of agent trace data to store, see "Allocating
storage space" in "Task 10: viewing and changing system setup
values" for more information.
Steps
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1
From the controller window, select Commands | Agent Administration
or select Agent Administration on the toolbar.
On DEFINITY ECS/G3 with EAS, the Agent Administration selector
window looks like this:
CentreVu CMS Administration
®
ECS/G3 switches with EAS:
6-3