Lucent Technologies CentreVu CMS Administration User Manual page 63

Task: naming your call center entities in the Dictionary
Adding, deleting, or changing ACDs
The ACDs input window opens.
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3
In the ACD Name box, type the ACD name you want to add, delete, or
change.
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4 In the ACD Number box, type a number between one and 26 that
corresponds with the name you entered in the ACD Name field.
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5
In the Description box, type descriptive information about the ACD.
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6
On the Actions menu, select Add to add your changes to the Dictionary.
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N D O F S T E P S
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Reference
The name you assign to an ACD in the Dictionary displays on all
reports and window titles associated with that ACD (real or pseudo).
You can script the ACDs window and schedule the script. See "Task:
automating your activities with scripting" for more information.
CentreVu CMS Administration
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