Lucent Technologies CentreVu CMS Administration User Manual page 5

Contents
Administering agent exceptions
Administering split/skill exceptions . . . . . . . . . . . . . . . . .
Administering trunk group exceptions . . . . . . . . . . . . . . . .
Administering VDN exceptions . . . . . . . . . . . . . . . . . . .
Administering vector exceptions . . . . . . . . . . . . . . . . . .
Running an agent exceptions report . . . . . . . . . . . . . . . . .
Running a data collection report . . . . . . . . . . . . . . . . . .
Running a malicious call trace report . . . . . . . . . . . . . . . .
Running a split/skill exceptions report . . . . . . . . . . . . . . . .
Running a trunk group exceptions report . . . . . . . . . . . . . . .
Running a VDN exceptions report. . . . . . . . . . . . . . . . . .
Running a vector exceptions report . . . . . . . . . . . . . . . . .
Task reference . . . . . . . . . . . . . . . . . . . . . . . . .
Reference: interactions with other commands . . . . . . . . . . . . .
Reference: real-time exceptions log . . . . . . . . . . . . . . . . .
Task reference: reports . . . . . . . . . . . . . . . . . . . . . .
Chapter 9: Task: assigning user permissions
Assigning user data . . . . . . . . . . . . . . . . . . . . . . .
Viewing, assigning, deleting, or changing ACD access. . . . . . . . . .
Viewing, assigning, deleting, or changing feature access . . . . . . . . .
Viewing, assigning, or changing main menu addition access . . . . . . .
Viewing, assigning, deleting, or changing split/skill access . . . . . . . .
Viewing, assigning, deleting, or changing trunk group access . . . . . . .
Viewing, assigning, deleting, or changing vector access . . . . . . . . .
Viewing, assigning, deleting, or changing VDN access. . . . . . . . . .
Chapter 10: Task: viewing and changing system setup values
Turning data collection on and off for real ACDs . . . . . . . . . . . .
Changing the CentreVu CMS state . . . . . . . . . . . . . . . . .
Setting up a pseudo-ACD . . . . . . . . . . . . . . . . . . . . .
Loading pseudo-ACD data . . . . . . . . . . . . . . . . . . . .
Specifying how CentreVu CMS stores data . . . . . . . . . . . . . .
Archiving data in the historical database . . . . . . . . . . . . . . .
Starting or stopping external applications . . . . . . . . . . . . . . .
Allocating storage space . . . . . . . . . . . . . . . . . . . . .
Steps to set field values. . . . . . . . . . . . . . . . . . . . . .
Migrating CentreVu CMS data . . . . . . . . . . . . . . . . . . .
Setting storage intervals . . . . . . . . . . . . . . . . . . . . .
Viewing switch setup data . . . . . . . . . . . . . . . . . . . . .
Chapter 11: Task: maintaining CentreVu® CMS
Viewing ACD status . . . . . . . . . . . . . . . . . . . . . . .
Viewing archiving status . . . . . . . . . . . . . . . . . . . . .
Running a CMSADM file system backup . . . . . . . . . . . . . . .
Running a maintenance backup . . . . . . . . . . . . . . . . . .
Assigning a name and description to a device . . . . . . . . . . . . .
Monitoring connection status. . . . . . . . . . . . . . . . . . . .
Administering a printer . . . . . . . . . . . . . . . . . . . . . .
CentreVu CMS Administration
. . . . . . . . . . . . . . . . . .
v
8-4
8-11
8-16
8-20
8-26
8-30
8-34
8-36
8-38
8-41
8-44
8-47
8-50
8-52
8-54
8-56
9-3
9-9
9-12
9-15
9-17
9-20
9-23
9-25
10-3
10-5
10-8
10-12
10-17
10-20
10-23
10-25
10-27
10-33
10-36
10-42
11-3
11-7
11-9
11-13
11-18
11-20
11-23