Viewing Acd Status - Lucent Technologies CentreVu CMS Administration User Manual

Task: maintaining CentreVu® CMS

Viewing ACD status

Viewing ACD status
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Overview
The ACD Status window displays information about the current ACD
selected in the window, including the number of splits or skills, agents
logged in, trunk groups, trunks, VDNs, vectors (if your company has
purchased Call Vectoring), and measured splits.
Steps
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1 On the controller window, select Tools | Maintenance.
The Maintenance selector window opens.
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2 Select Operations | ACD Status.
The ACD Status input window opens.
CentreVu CMS Administration
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