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Task: administering your call center
•
To view skill preference assignments, you need read permission
for the Call Center Administration command and for the VDNs
affected by the change.
•
To add, delete, or change a split/skill call profile, you need read/
write permission for the Call Center Administration command and
for all splits/skills affected by the change.
•
To view split/skill call profiles, you need read permission for the
Call Center Administration command.
•
To view trunk group assignments, you need read permission for
Call Center Administration and for any trunk groups, splits, and
VDNs you want to view.
•
To change VDN assignments, you need read/write permission for
the Call Center Administration command and for the vector to
which you are assigning the VDNs.
•
To view VDN assignments, you need read permission for the Call
Center Administration command, and for the vector and VDNs.
•
To add, delete, or change a VDN call profile, you need read/write
permission for the Call Center Administration command and for
VDNs affected by the change.
•
To view a VDN call profile, you need read permission for the Call
Center Administration command and for the VDNs.
•
To run a vector configuration report, you must have read
permission for the Call Center Administration command and the
vectors you want listed in the report. (The trunk groups and VDNs
carrying calls to the vectors are listed even if you do not have read
permission for those VDNs and trunk groups.)
•
To run a trunk group members report, you need read permission
for the Call Center Administration command and for all trunk
groups you want in the report.
Use the procedures that follow to administer your call center.
CentreVu CMS Administration
7-2
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