Lucent Technologies CentreVu CMS Administration User Manual page 73

Task: naming your call center entities in the Dictionary
Changing agent string values
The Agent String Values input window opens.
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3 To change any of the work-mode default names, type the new
descriptive word in the appropriate work mode field. Agents can be in
any one of the following work modes:
• ACD — the agent is on an ACD call.
• ACW — the agent is in the after-call work mode.
• AUX — the agent is in the auxiliary work mode.
• AVAIL — the agent is available to take an ACD call.
CentreVu CMS Administration
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