Lucent Technologies CentreVu CMS Administration User Manual page 43

Navigating CentreVu® Supervisor
Using the controller window after you log into the server
This indicator...
Exception counter
ACD status
Date and time
Status bar messages
Any of these messages may display on the status bar:
This message...
Working
Successful
Error
Failed
Does not exist
CentreVu CMS Administration
Displays...
An exception count of the ACDs
for which you have exceptions
permissions; the count is cleared
to zero at the beginning of an
interval
Icons for the ACDs that are
supported in your call centers by
CentreVu CMS; if the link to an
ACD is down, the icon is crossed
out. If the CentreVu CMS
server is connected to the ACD
via a TCP/IP connection and the
connection is in a transient state,
the icon changes to a straight
line; if you put your mouse over
an indicator a tooltip shows the
name of the ACD
Date and time of the CentreVu
CMS server you are logged into
Displays when...
A syntax error is found in a field,
an error message with field help
displays.
An action request cannot
complete. An Acknowledgment
window explains why the
request failed.
A record you are trying to
change, delete, or search for is
not in the database.
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