Lucent Technologies CentreVu CMS Administration User Manual page 8

About this information product
Safety labels
How to use this information
Actions or inactions that may cause difficulties are labeled as follows:
Caution
Warning
Use this overview map to find the information you need to administer
product
your CentreVu CMS call center.
To learn about...
Accessing and using CentreVu
CMS
The CentreVu Supervisor user
interface
Using the Dictionary
Reports and how to use them
What you can do with scripting
Changing agent splits/skills,
creating agent templates, moving
extensions between splits, and
using agent trace
CAUTION
Indicates that failure to take or avoid a specified action could
result in loss of data.
WARNING
Indicates that failure to take or avoid a specified action could
result in physical harm to the operator or the equipment.
CentreVu CMS Administration
See this task...
Startup and exit
Navigating CentreVu
Supervisor
Naming your call center entities
in the Dictionary
Running, printing, exiting, and
restarting a report
Automate your activities with
scripting
Administering your call center
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