Table of Contents
Advertisement
Overview
•
Transfer to Auto Attendant - allows a user to transfer a call to an
Auto Attendant by pressing FLASH #15 and then the 2- or 3-digit
Auto Attendant number.
•
Trunk Interface:
— Analog - loop start, ground start, and wink start (DID)
— Digital - PRI-ISDN, T1 E & M, loop start, and ground start
•
Virtual Extensions - an extension that is not associated with a
physical port, but allows access to AltiMail features and telephone
sharing. Up to 2,000 total (physical + virtual) extensions can be created
on a system. Users of virtual extensions have to log in from a physical
extension before accessing the system telephone features assigned to
their virtual extension. Access to AltiMail features, however, is
available through log in both internally and remotely.
IP Extensions - the IP Extension feature allows an H.323
1 ( :
compliant terminal device to connect to AltiServ. IP
extensions have the same functionality as an analog station.
Automatic Call Distribution Features
Automatic Call Distribution features include:
•
Call Queuing - places caller in a queue to wait until an ACD
workgroup member becomes available.
Configurable Call Wrap-up Time - allows a workgroup
1 ( :
member some time in between calls to wrap-up on notes,
prepare for the next call, or logout of the workgroup. This
wrap-up time is configurable on a per member basis.
Ready/Not Ready - members can also enable a "ready" (#90)
1 ( :
or "not ready" (#91) status to inform the system whether or not
the agent is able to receive the next call.
•
Multiple Queue Announcements - allows each workgroup to have its
own set of unique audio announcements. Up to five announcements
can be configured for each workgroup. The intervals between
announcements can also be configured. See "Setting up Workgroups"
on page 96 for more information on this feature.
8 AltiWare OE System Administration Manuall
Advertisement
Table of Contents
