Status Indicators - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

Administration Guide
A user cannot see Wi-Fi connection settings on a Wi-Fi enabled
BlackBerry device
Possible cause
The Wi-Fi enabled BlackBerry device is not configured to permit a user to make changes to the Wi-Fi configuration settings.
Possible solution
1. In the BlackBerry Administration Service, change the WLAN Allowed Handheld Changes configuration setting in the
Wi-Fi profile to Yes.
2. Resend the IT policy to the BlackBerry device.

Status indicators

The status indicators for Wi-Fi diagnostic information on a BlackBerry device show the status of the BlackBerry device
connection to a Wi-Fi network.
Indicator
black
yellow or white
green
red
Status fields for Wi-Fi connections
Field
Current Profile
SSID
AP MAC Address
Description
This indicator displays when you or a user did not configure a Wi-Fi network for a
BlackBerry device.
This indicator displays when a BlackBerry device tries to connect to a Wi-Fi
network but has not connected yet.
This indicator displays when a BlackBerry device is connected to a Wi-Fi
network.
This indicator displays when a connection error exists between the BlackBerry
device and a Wi-Fi network.
Description
This field specifies the name of the Wi-Fi profile that the user is currently using.
This field specifies the identifier for the Wi-Fi network.
When the BlackBerry device displays an SSID value, the BlackBerry device is connected
to a network, and the name of the network appears.
This field specifies the MAC address of the wireless access point that the BlackBerry
device is associated with.
Troubleshooting
481