A Blackberry Device Cannot Open A Vpn Connection - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

Administration Guide
Field
Connecting
Authenticating router
Authenticating server
Last Contact At
Status fields for Enterprise connections
Field
UIDs
Address Used
IP Used
Connecting
Authenticating router
Authenticating server
Last Contact At

A BlackBerry device cannot open a VPN connection

Possible cause
The connection to the VPN
concentrator is not configured
correctly.
Description
This field specifies the IP address and port number that the BlackBerry device
uses to connect to the BlackBerry Infrastructure.
This field specifies the IP address of the server that performs authentication, if
applicable.
This field specifies the IP address of the server that performs authentication.
This field specifies the last time that the BlackBerry device had contact with the
BlackBerry Enterprise Server through the BlackBerry Infrastructure.
Description
This field specifies the SRP UID of the BlackBerry Enterprise Server that hosts
the user account for the BlackBerry device.
This field specifies the host name or IP address and port number that the
BlackBerry device uses to connect to the BlackBerry Infrastructure.
This field specifies the host name or IP address and port number that the
BlackBerry device uses to connect to the BlackBerry Infrastructure.
This field specifies the IP address and port number that the BlackBerry device
uses to connect to the BlackBerry Infrastructure.
This field specifies the IP address of the server that performs authentication, if
applicable.
This field specifies the IP address of the server that performs authentication.
This field specifies the last time that the BlackBerry device had contact with the
BlackBerry Enterprise Server through the BlackBerry Infrastructure.
Possible solution
• Verify that the VPN is turned on.
• Ping the IP address of the VPN concentrator.
Troubleshooting
487