Troubleshooting: Blackberry Web Desktop Manager; Troubleshooting: Users Cannot Log In To The Blackberry Web Desktop Manager - Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual

Administration Guide
Possible cause
The BlackBerry Collaboration Service
does not support the version of the
instant messaging application that is
installed on the BlackBerry device.
The Microsoft Office Communicator
Web Access server is not configured
correctly for AJAX service.
In the BlackBerry Client for use with
Microsoft Office Live Communications
Server 2005, the Microsoft Office
Communicator Web Access server is
not configured to use forms-based
authentication and the BlackBerry
Collaboration Service is configured to
use HTTPS to connect to the Microsoft
Office Communicator Web Access
server.
Troubleshooting: BlackBerry Web Desktop
Manager
Troubleshooting: Users cannot log in to the BlackBerry
Web Desktop Manager
Possible cause
You might have specified an incorrect URL for the
BlackBerry Configuration Database during the BlackBerry
Administration Service installation process.
Possible solution
Remove the instant messaging application from the BlackBerry device. Install
an earlier version of the instant messaging application on the BlackBerry device.
Verify that the port number for the AJAX service is configured correctly on the
Microsoft Office Communicator Web Access server.
Verify that forms-based authentication is configured on the Microsoft Office
Communicator Web Access server.
Possible solution
Change the BlackBerry Configuration Database URL.
Troubleshooting
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