Blackberry PRD-10459-016 - Enterprise Server For MS Exchange Administration Manual page 5

Configuring the BlackBerry Administration Service to authenticate with a proxy server ................................................ 77
Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server component ..... 79
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Connection Service ........ 79
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry Collaboration Service ............. 80
Configuring support for Unicode languages ....................................................................................................................... 80
Configure support for Unicode languages ................................................................................................................... 80
Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages ...................... 81
Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange environment ............. 82
7 Configuring user accounts ............................................................................................................. 84
Creating user groups ........................................................................................................................................................ 84
Create a group to manage similar user accounts ......................................................................................................... 84
Add user accounts to a group ..................................................................................................................................... 84
Adding a user account to the BlackBerry Enterprise Server ............................................................................................... 85
Add a user account .................................................................................................................................................... 85
Create a user account that is not in the contact list in the BlackBerry Configuration Database ..................................... 86
Export a list of user accounts ...................................................................................................................................... 87
Importing a list of user accounts to a BlackBerry Enterprise Server ............................................................................. 87
8 Assigning BlackBerry devices to users ........................................................................................... 91
Preparing to distribute a BlackBerry device ....................................................................................................................... 91
Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto the BlackBerry
device ....................................................................................................................................................................... 91
Prevent the BlackBerry Enterprise Server from synchronizing existing email messages onto a BlackBerry device ........ 92
Assigning BlackBerry devices to user accounts ................................................................................................................. 92
Option 1: Activate a BlackBerry device using the BlackBerry Administration Service ................................................... 93
Option 2: Activating a BlackBerry device over the wireless network ............................................................................. 94
Option 3: Activating BlackBerry devices over the LAN ................................................................................................. 97
Option 4: Activating BlackBerry devices using the BlackBerry Web Desktop Manager ................................................. 98
Option 5: Activating BlackBerry devices over an enterprise Wi-Fi network ................................................................... 98
9 Configuring BlackBerry Enterprise Server high availability ............................................................ 101
Check the health of a BlackBerry Enterprise Server ......................................................................................................... 101
Availability state and failover status of the BlackBerry Enterprise Server ................................................................... 101
How the BlackBerry Enterprise Server uses health parameters ........................................................................................ 102
Defining when failover occurs .................................................................................................................................. 102
Changing the promotion threshold and failover threshold ................................................................................................ 104
Change the promotion threshold and failover threshold and the order of the health parameters ................................ 104
Changing when automatic failover occurs by customizing the health parameters for user accounts and messaging
servers .................................................................................................................................................................... 106
Prerequisites: Configuring the BlackBerry Enterprise Server pair to fail over automatically ............................................... 108
Configure the BlackBerry Enterprise Server to fail over automatically ............................................................................... 108
Monitoring the BlackBerry Enterprise Server for an automatic failover event .................................................................... 109